Troubleshooting (Address Book Management)
This section describes the method for solving problems that occur while operating Address Book Management.
NOTE |
For details on the problems that can occur in this software, also see the following troubleshooting. For details on printer types, see the following. |
The target printer is not displayed on the printer selection screen.
Cause
The built-in task (Check Address Book Functionality) may not have been executed since discovering the printers or importing the device information to this software.
Remedy
Check whether the target printers support Address Book Management. If the printers have not been checked, execute the built-in task (Check Address Book Functionality). For details, see the following.
Cannot register destinations.
Cause 1
The required items are not entered.
Remedy
The required items must be entered when registering a destination. The required items differ according to the setting of [Destination Type]. Check whether the required items have been entered. For details, see the following.
Cause 2
The allowed number of characters has been exceeded.
Remedy
Some items have a limit on the number of characters that can be entered, such as [Name], [Folder Path], and [Password]. Refer to the following to check whether each item exceeds the allowed number of characters.
Cannot register destinations to address lists or one-touches.
Cause 1
The number of destinations that can be registered has been exceeded.
Remedy
A maximum of 1,600 destinations can be registered to an address list. A maximum of 200 destinations can be registered to a one-touch. Register the destinations again after deleting unnecessary destinations.
Some destinations cannot be imported.
Cause
There is a problem with the file to import.
Remedy
Check whether the content of the file to import is correct. For details, see the following.
The task does not succeed even though the correct authentication information has been registered in this software.
Cause 1
The settings on the printer side are insufficient.
Remedy
Check the printer settings. For details, see the following.
Cause 2
For Type I printers, [Address Book] in [Restrict Receiving for Each Function] is not set to [Off] in the printer.
Remedy 1
Check whether [Address Book] for [Restrict Receiving for Each Function] in [Device Information Delivery Settings] on the [Settings/Registration] screen or [Additional Functions] screen of the printer is set to [Off]. If they are set to [On], set them to [Off] and restart the printer.
Remedy 2
When creating a task, select [Restart the printer before task execution if restart is necessary to enable access to address books.] on the [Task-Specific Settings] tab, and execute the task.
However, follow the instructions in [Remedy 1] for printers that cannot communicate using the dedicated port.
Cause 3
When executing a task, the address list of a target printer was open.
Remedy
When executing a task, close the address list of the target printers.
Cause 4
Another user is operating the printer, or another printer is communicating with the printer.
Remedy
When executing a task, close the [Settings/Registration] screen or [Additional Functions] screen of the target printers. Or, adjust the execution schedule so that the task is executed when the printers are less frequently used, such as at night.
Cause 5
When executing a task for distributing address books, the target address books or target address lists/one-touches in the address books were deleted.
Remedy
Create the target address books or target address lists/one-touches in the address book again as necessary.
Cause 6
An error may occur when a task is executed from this software for a printer with a job scheduled (a printer with delayed send set, etc.).
Remedy
Execute the task after confirming that the target printers do not have any reserved jobs.
Cause 7
If a login application is running in the printer, the printer may not have been completely started when the task was executed.
Remedy
Printers with a login application running may take some time to completely start if they cannot communicate with the authentication server normally. In this case, execute the task again after waiting for 30 minutes or more, because the internal startup process may not be complete even if the control panel or Remote UI can be used.
Cause 8
You tried to distribute an address book that includes two or more address lists to a printer other than a Type I printer.
Remedy
Only [Address List 1] and [One-Touch] can be distributed to printers other than Type I printers. Edit the combinations of address books and printers. For details, see the following.
Cause 9
The [No.] set for a destination exceeds the range that can be set for a destination in the target printer.
Remedy
Change the [No.] set for the destination to a value that can be set for a destination in the target printer. For details, see the following.
Some destinations cannot be distributed.
Cause 1
You tried to distribute an address list or one-touch that included a type of destination not supported by the functions of the printer, such as an address list or one-touch that includes a fax destination to a printer without the fax function.
Remedy
Types of destinations not supported by a target printer are not distributed. There is no need to perform a remedy if the destinations supported by the target printer have all been distributed correctly.
Cause 2
A destination that contains control characters was distributed.
Remedy
Edit the address list or one-touch to remove the control characters. Or, delete destination that includes control characters.
Cause 3
The target printers do not support some destinations included in address lists or one-touches.
Remedy
Distribute destinations supported by the target printers. For details, see the following.
A destination specified in the forwarding settings or workflow buttons of a printer were deleted after distributing address books.
Cause
A destination used in the forwarding settings or workflow buttons of a printer were deleted because a task for distributing address books changed the address list of the printer.
Remedy
Distribute the address lists and one-touches that include the destinations that were used in the forwarding settings or workflow buttons to the printer, and specify the settings for them again.
The address list of a printer was in an unintended state.
Cause
The combination of printers and address book was incorrect.
Remedy 1
Create a correct combination of printers and address book, and execute a task for distributing the address book.
Remedy 2
If there is an address list backed up to this software, it can be restored to its original state. Export the backed up address list, and import the exported file to the printer via the Remote UI.