Troubleshooting (Application Management)
This section describes the method for solving problems that occur while operating Application Management.
NOTE |
For details on the problems that can occur in this software, also see the following troubleshooting. |
The target application is not displayed when editing a task.
Cause
If an application selected when creating a task may have been deleted from this software.
Remedy
To select an application that is not displayed, register the application to this software, and edit the task.
Tasks do not succeed.
Cause 1
Authentication may have failed.
Remedy
Check and register the password of Service Management Service of the printer to this software. For details, see the following.
Cause 2
The settings on the printer side are insufficient.
Remedy
Check the settings on the printer. For details, see the following.
Cannot install applications to printers.
Cause 1
When executing a task, the target application may have been deleted from this software.
Remedy
Check whether the target application of the task is displayed on the following page.
[Data Management] menu > [Applications] > [Applications] tab
If it is not displayed, register the target application to this software and execute the task after editing it.
Cause 2
When executing the task, the contents of the file specified as an application file are incorrect, or information is missing.
Remedy
Check whether the correct file is registered. If there are no problems, contact the application developer or support service.
Cause 3
There is a limit to the number of applications that can be installed to a single printer. You tried to install an application to a printer that has reached the limit to the number of applications.
Remedy
Check the other applications installed in the printer (excluding system applications), and uninstall unnecessary applications.
Cause 4
Cannot install applications because there is insufficient free space on the printer hard disk.
Remedy
Check the other applications installed in the printer (excluding system applications), and uninstall unnecessary applications.
Cause 5
The application is not supported by the printer.
Remedy
Confirm the following, and contact the support for the application.
Application name and version
Printer model name and firmware version
Cannot update the application license installed in a printer.
Cause 1
You tried to use a license that has been used.
Remedy
Use a license that has not been used yet.
Cause 2
When executing a task, the license of a target application may have been deleted from this software.
Remedy
Check whether the license for the target application of the task is displayed on the following page.
[Data Management] menu > [Applications] > [Licenses] tab
If it is not displayed, register the target license to this software and execute the task after editing it.
Cause 3
When executing a task, the applications for the task may have been deleted from the printer.
Remedy
Execute the built-in task (Retrieve Printer Information) to check the latest printer information. Install the applications that was deleted to the printer again, as necessary.
Cannot uninstall applications from a printer.
Cause 1
When executing the task for uninstalling, the log-in applications for the task may have been operated in the printer.
Remedy
Execute the built-in task (Retrieve Printer Information) to check the latest printer information. Stop the target login application as necessary.