Troubleshooting (Firmware Management)

This section describes the method for solving problems that occur while operating Firmware Management.
NOTE
For details on the problems that can occur in this software, also see the following troubleshooting.
The target printer is not displayed on the printer selection screen.
Cause 1
The settings of the Updater running in the printer may not be complete. Or, the Updater running in the printer may not support this software.
Remedy
For details on the Updater settings, contact the following.
Your local authorized Canon dealer
A version mismatch occurred between the firmware of the printer and this software after executing a task to update firmware.
Cause
When the power of a printer is turned OFF or the network is disconnected while a task for updating the firmware is executing, the execution result of the task may be an error, even if the firmware update succeeds for the printer. In this case, a version mismatch has occurred between the firmware of the printer and this software.
Remedy
Execute the built-in task (Retrieve Printer Information) to check the latest printer information.