Collecting Log Files for Support

When a query is made to your local authorized Canon dealer, you may be requested to collect the log files of this software. In this case, follow the procedure below to collect the log files using the Information Collection tool.
NOTE
For the details, contact the following.
Your local authorized Canon dealer

Collecting Log Files for the Computer Environment/This Software

Use the Information Collection tool to collect log files for the computer environment and this software.
1.
Log on to the computer where the Manager or Agent is running as a user with administrator privileges.
Log on to the computer to collect the log files from. For details, contact the following.
Your local authorized Canon dealer
2.
Start Information Collection tool.
Double-click the following file.
For a Computer with the Manager Running
%ProgramFiles%\Canon\EMC\Manager\bin\InformationCollectionGui.exe
For a Computer with Only the Agent Running
%ProgramFiles%\Canon\EMC\Agent\InformationCollectionGui.exe
3.
Specify the location to save the log files.
Enter the path to the folder in [Path] or click [Select] and select the folder.
4.
Click [Start].
Log file collection starts.
The collected log files are compressed in a single zip file and saved in the specified location.

Collected Information

The structure of log files and the included information are indicated below.
environment.txt: Computer information
Operating system name and version
Total memory capacity
CPU name and number of cores
Total capacity and free space of each volume
Version of the .NET Framework
List of services running
List of Windows Updates applied
emc.txt: Information on this software
For a Computer with the Manager Running
Path to the Manager service
Database type (SQLite or SQL Server)
For a Computer with the Agent Running
Path to the Agent service
manager\log: Manager log information
manager\modules: Manager module information
agent\log: Agent log information
agent\modules: Agent module information