User's Guide (Product Manual)
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Introduction (About the Machine)
Using User's Guide
Screen Layout of User's Guide
Viewing User's Guide
Manual Display Settings
Manuals and Their Contents
Installation Location
Parts and Their Functions
Front Side
Back Side
Interior
Paper Drawer
Control Panel (Optional)
Turning ON the Machine
Turning OFF the Machine
Placing Originals and Loading Paper
Placing Originals
Loading Paper
Basic Paper Loading Method
Loading Envelopes
Orientation of The Paper To Be Loaded
Loading Tab Paper
Specifying Paper Size and Type
Specifying Paper Size and Type in the Paper Drawer
Specifying Paper Size and Type in the Multi-purpose Tray (Optional)
Fixing the Paper Size and Type to Use with the Multi-Purpose Tray (Optional)
Registering Free Size Paper (Custom Size Paper)
Automatically Selecting the Appropriate Paper Source for a Specific Function
Specifying the Output Tray for Preprinted Paper
Hardware Specifications
Main Unit
Feeder
Available Paper
POD Deck Lite-C
POD Deck Lite XL-A
Multi-drawer Paper Deck-E
Stack Bypass-D
Staple Finisher-AC
Booklet Finisher-AC
Staple Finisher-AG
Booklet Finisher-AG
Document Insertion Unit-R
Paper Folding Unit-K
Sensing Unit-B
Copy Tray-R
Copy Card Reader
Basis Weight Equivalency
Basis Weight Chart
Notice
Maintenance
Inspecting the Breaker
Regular Cleaning
Cleaning the Exterior
Cleaning the Platen Glass
Cleaning the Feeder
Cleaning the Scanning Glass of the Sensing Unit-B (Optional)
Replacing the Toner Cartridge
Replacing the Waste Toner Container
Loading Staples (Optional)
Replacing the Staple Case in the Stapler Unit (Staple Finisher-AG/Booklet Finisher-AG)
Replacing the Staple Case in the Saddle Stitcher Unit (Booklet Finisher-AG)
Replacing the Staple Case in the Stapler Unit (Staple Finisher-AC/Booklet Finisher-AC)
Replacing the Staple Case in the Saddle Stitcher Unit (Booklet Finisher-AC)
Emptying the Punch Waste (Optional)
Discarding the Punch Waste (Staple Finisher-AG/Booklet Finisher-AG)
Discarding Punch Waste (Staple Finisher-AC/Booklet Finisher-AC)
Discarding Staple Waste (Optional)
Discarding Staple Waste (Staple Finisher-AG/Booklet Finisher-AG)
Replacement Parts
Checking the Remaining Amount of Consumables
Checking the Connection Status to the Advanced Box
Clearing Paper Jams
Paper Jams in the Feeder
Paper Jams in the Stack Bypass-D (Optional)
Paper Jams in the Front-Left Cover of the Main Unit
Paper Jams in the Front Cover of the Main Unit
Paper Jams in a Paper Source of the Main Unit
Paper Jams in an Optional Paper Source
Paper Jams in the POD Deck Lite-C (Optional)
Paper Jams in the Long Sheet Tray-B (Optional)
Paper Jams in the Multi-drawer Paper Deck-E (Optional)
Paper Jams in the POD Deck Lite XL-A (Optional)
Paper Jams in a Finisher (Optional)
Paper Jams in the Staple Finisher-AG/Booklet Finisher-AG
Paper Jams in the Staple Finisher-AC/Booklet Finisher-AC
Paper Jams in the Other Optional Equipment (Optional)
Paper Jams in the Document Insertion Unit-R
Paper Jams in the Paper Folding Unit-K
Paper Jams in the Sensing Unit-B
Clearing Paper Jam for the Long Sheet
and are Displayed as Paper Jam Locations
and are Displayed as Paper Jam Locations
and are Displayed as Paper Jam Locations
and / and are Displayed as Paper Jam Locations
, and are Displayed as Paper Jam Locations
, and are Displayed as Paper Jam Locations
and are Displayed as Paper Jam Locations
, and are Displayed as Paper Jam Locations
Clearing Staple Jams (Optional)
Staple Jams in the Stapler Unit (Staple Finisher-AG/Booklet Finisher-AG)
Staple Jams in the Saddle Stitcher Unit (Booklet Finisher-AG)
Staple Jams in the Stapler Unit (Staple Finisher-AC/Booklet Finisher-AC)
Staple Jams in the Saddle Stitcher Unit (Booklet Finisher-AC)
Options
Optional Equipment
Duplex Color Image Reader Unit-P
Stack Bypass-D
POD Deck Lite-C
POD Deck Lite XL-A
Staple Finisher-AG/Booklet Finisher-AG
Staple Finisher-AC/Booklet Finisher-AC
Document Insertion Unit-R
Paper Folding Unit-K
Stack Bypass Alignment Tray-D
Multi-drawer Paper Deck-E
Long Sheet Tray-B
Finisher Long Sheet Catch Tray-B
Long Sheet Tray-C
Copy Tray-R
High Capacity Stacker-J
Sensing Unit-B
Printer Cover-P
ADF Access Handle-A
Operator Attention Light-A
Copy Card Reader
Outputting Paper to the Finisher/Stacker
Caution When Outputting Paper to the Finisher/Stacker
To Stack Paper More Neatly
Optional Equipment Supporting Specific Functions
Setting Up
Preparations Required Before Use
Preventing Unauthorized Access
Logging in as an Administrator
Setting the Date/Time
Setting up the Network Environment
Canceling the Network Setting Lock
Selecting the Network Connection Method
Connecting to a Wired LAN
Setting an IP Address
Setting an IPv4 Address
Setting an IPv6 Address
Setting the IPv4 Address of the Sub Line
Adapting to the Network Environment
Making Ethernet Settings
Setting the Wait Time When Connecting to a Network
Making DNS Settings
Making SMB Settings
Making WINS Settings
Making WebDAV Settings
Registering the LDAP Server
Monitoring and Controlling via SNMP
Setting Static Routing
Other Network Settings
Configuring System Data Communication
Installing Drivers
Setting E-mail/I-Fax Communication
Using a Cloud Mail Server with OAuth 2.0
Setting the Advanced Box of the Machine
Setting Advanced Box to Public
Connecting to the Other Devices
Basic Operations
Using the Touch Panel Display
Basic Screens on the Touch Panel Display
Items Displayed on the <Home> Screen
Basic Operation of the Touch Panel Display
Entering Characters
Logging into the Machine
List of Items That Can Be Personalized
Customizing the Touch Panel Display
Customizing the <Home> Screen
Creating a Shortcut for a Frequently Used Function
Registering a Combination of Frequently Used Functions
Customizing the Basic Features Screen
Registering Frequently Used Settings and Destinations as Personal Buttons/Shared Buttons on the <Home> Screen
Registering Personal Buttons/Shared Buttons
Switching the Displayed Language
Registering Shortcuts for Frequently Used Settings/Registered Items
Customizing the Screen Display Appearance and the Operational Conditions
Canceling Send/Print Jobs
Setting Sounds
Entering Sleep Mode
Registering Destinations
About the Address Books of the Machine
Registering Destinations in the Address Book
Registering Multiple Destinations as a Group
Editing the Registered Destinations in the Address Book
Registering a Destination in a One-Touch Button
Registering a Group in a One-Touch Button
Editing the Registered Destinations in One-Touch Buttons
Paper Type Management Settings
Registering Custom Paper Types
Adjusting the Level of Curl Correction
Changing the Secondary Transfer Voltage
Adjusting the Image Position
Adjusting the Image Position Automatically (Optional)
Adjusting the Image Position Using the Test Page (When Using a Feeder)
Adjusting the Image Position Using the Guide Sheet (When Using the Platen Glass)
Adjusting Individual Image Position Setting by Using the Test Page
Correcting Image Misalignment
Correcting Distortion (Parallelogram)
Correcting Distortion (Trapezoid)
Adjusting the Zoom Ratio of the Image
Adjusting Left Edge Alignment of the Image
Adjusting Lead Edge Alignment of the Image
Setting an Interruption Interval for Adjustment Pages (Optional)
Adjusting the Fan Level for Paper Conveyance Before Fixation
Changing the Tail End White Patch Correction
Adjusting Speed of Paper Conveyance
Changing the Wrinkle Correction Level
Adjusting Print and Finish Quality
Adjust Image Quality
Adjusting Gradation
Adjusting Color Tone
Performing Color Calibration for Each Paper Type
Adjusting Density
Correcting Uneven Density
Correcting Color Mismatch
Making Colors More Vivid
Adjusting Image Size
Dither Settings
Adjusting Color Balance
Color Cast Correction
White Gap Correction
Low Temperature Environment Mode
Uneven Gloss Correction
Adjusting Drum Temperature
Special Smoothing
Gradation Adjustment During Printing
Registering a Color Profile for Printing
Adjust Action
Adjusting the Saddle Stitch Fold Position and Staple Position
Double Staple Width Adjustment
Adjusting the Trimming Width
Perfect Binding Finishing Size Fine Adjustment
Adjusting the Amount of Glue for Perfect Binding
Adjusting the Paper Folding Position
Curl Correction for Each Paper Drawer
Paper Alignment When Stapling
Adjusting Paper Alignment
Printing/Scanning
Copying
Copy Basic Features Screen
Basic Copy Operations
Cancelling Copying
Enhancing and Adjusting Copy Quality
Selecting the Type of Original for Copying
Adjusting Sharpness for Copying (Sharpness)
Erasing Dark Borders When Copying (Erase Frame)
Inverting Colors (Nega/Posi)
Adjusting the Color
One Touch Color Mode
Copying Efficiently
Copying Multiple Originals onto One Sheet (N on 1)
Copying a Facing Page Original as Two Separate Pages
Copying Different Size Originals Together (Different Size Originals)
Copying Separately Scanned Originals Together (Job Build)
Checking the Copy Results
Copying Immediately by Interrupting Other Jobs
Functions Useful for Making and Managing Material
Finishing by Collating/Grouping
Finishing with the Stapler
Other Finishing Functions
Attaching Numbers and Symbols to Copies
Making Booklets
Making Booklets (Booklet Copying)
Setting Binding Margins
Adding a Cover and Back Cover
Perfect Binding
Useful Copy Functions
Copying Free Size Originals
Mirroring Images (Mirror Image)
Shifting the Image
Copying with the Image Repeated (Repeat Images)
Inserting Sheets and Chapter Pages (Insert Sheets)
Inserting Sheets When Copying Onto Transparencies
Superimposing Images
Combining Jobs with Different Settings Into a Single Job (Merge Job Blocks)
Storing Copy Documents in the Machine
Notifying You of the Completion of Copying by E-Mail
Making ID Card Copies
Area Designation
Enlarging an Image to Make a Poster
Skipping Blank Pages When Printing
Confirming Prints during Copying
Restricting Copying of Confidential Documents
Embedding the "TOP SECRET" Text (Secure Watermark)
Reducing Copying Operations
Recalling Previously Used Copy Settings (Previous Settings)
Changing the Settings Quickly (Express Copy Screen)
Restrictions on Combinations of Copy Functions
Copy Basic Features Screen
<Options> Screen (1/4)
<Options> Screen (2/4)
<Options> Screen (3/4)
<Options> Screen (4/4)
Faxing
Using Remote Faxes
Fax Basic Features Screen
Basic Operations for Sending Faxes
Canceling Sending Faxes
Sending Faxes Successfully
Checking Scanned Images Before Sending (Preview)
Simplifying Sending Operations
Sending Different Size Originals Together (Different Size Originals)
Sending Separately Scanned Documents Together (Job Build)
Recalling Previously Used Settings for Sending (Previous Settings)
Useful Functions When Sending
Sending at a Specified Time
Various Receiving Methods
Saving Received Documents in the Machine (Memory Reception)
Keeping Received Documents Private
Forwarding Received Documents Automatically
Checking Status and Log for Sent and Received Documents
Using Internet Faxes (I-Fax)
Sending I-Faxes
Receiving I-Faxes
Using a Fax Server
Printing
Printing From a Computer
Canceling Printing
Checking the Printing Status and History
Advanced Functions for Printing
Printing After Checking the Document (Hold)
Sending Documents for Job Hold From a Computer
Moving/Duplicating a File
Printing Job Hold Documents
Printing Documents Retained in the Machine (Forced Hold Printing)
Printing at a Specified Time (Scheduled Printing)
Printing With Settings Disabling Unauthorized Copying
Various Printing Methods
Directly Printing Files without Opening Them
Printing Using a Virtual Printer
Printing From Memory Media (Media Print)
Copying Files to a Folder for Printing (Hot Folder)
Printing Using the Microsoft Cloud Service (Universal Print)
Configuring the Universal Print User Settings
Printing using Job Definition Format (JDF)
Scanning
Scan Basic Features Screen
Basic Operations for Scanning Originals
Checking Status and Log for Scanned Documents
Scanning Clearly
Adjusting Image Quality
Adjusting Density
Adjusting Sharpness When Scanning (Sharpness)
Erasing Dark Borders When Scanning (Erase Frame)
Scanning Efficiently
Sending/Saving Different Size Originals Together (Different Size Originals)
Scanning a Facing Page Original and Storing/Sending it as Two Separate Pages
Scanning to Make a Booklet (Booklet Scan)
Sending/Saving Separately Scanned Documents Together (Job Build)
Setting the Destination and Filename before Scanning (Scan to Preset Destination)
Creating Another Folder in a Destination Folder before Scanning
Useful Scanning Functions
Skipping Blank Pages When Scanning
Checking Scanned Originals Before Sending/Saving (Preview)
Sending/Saving at a Specified Time
Notifying You by E-Mail of the Completion of Sending/Saving
Scanning with the OCR Function
Enhancing the Security of Electronic Files
Recalling Previously Used Settings for Sending/Saving (Previous Settings)
Setting a File Name
Specifying E-Mail Settings
Using Your Computer to Scan (Remote Scan) (Windows)
Using Color Network ScanGear 2
Scanning Originals from an Application
Using WSD
Scanning Originals Using WSD (WSD Scan)
Using Storage Space
Using as a Simple File Server
Saving Documents in the Advanced Box
Accessing the Advanced Box from a Computer
Working with Files and Folders in the Advanced Box
Creating the Personal Space in the Advanced Box
Printing Files in the Advanced Box
Working with Other Devices
Saving Documents in Other Devices
Working with Files and Folders in Other Devices
Printing Files in Other Devices
Making Simple Edits to Files
Saving Documents in the Mail Box
Editing Files in the Mail Box
Printing Files in the Mail Box
Sending Files in the Mail Box
Specifying the Mail Box Settings
Working with Data in Memory Media
Saving Documents in Memory Media
Working with Files and Folders in Memory Media
Printing Files in Memory Media
Setting Screen and Operations for Scanning to Save
Setting Screen and Operations for Printing Saved Files
Storage Locations and File Formats for Each Mode
Linking with Mobile Devices
Connecting with Mobile Devices
Utilizing the Machine through Applications
Managing the Machine
Applying a Security Policy to the Machine
Using a Password to Protect the Security Policy Settings
Configuring the Security Policy Settings
Security Policy Setting Items
Managing Users
Configuring the Personal Authentication Management Settings
Registering User Information in the Local Device
Importing/Exporting User Data
Adding and Editing User Information in a CSV File
Registering Server Information
Configuring the Authentication Functions
Using Personal Authentication to Manage Printing/Remote Scanning via a Computer
Using Other Convenient Personal Authentication Management Functions
Setting the Department ID Management
Changing the System Manager ID and PIN
Configuring the Department ID Management Settings
Using Department IDs to Manage Printing or Remote Scanning via Computer
Configuring Personal Folders
Using ACCESS MANAGEMENT SYSTEM
Deleting User Setting Information
Configuring the Network Security Settings
Restricting Communication by Using Firewalls
Specifying IP Addresses in Firewall Settings
Specifying MAC Addresses in Firewall Settings
Configuring the Firewall of the Sub Line
Setting a Proxy
Configuring the Key and Certificate for TLS
Generating the Key and Certificate for Network Communication
Configuring the IPSec Settings
Configuring the IEEE 802.1X Authentication Settings
Restricting the Machine's Functions
Restricting Access to Address Book and Sending Functions
Restricting Use of the Address Book
Limiting Available Destinations
Restricting Printing from a Computer
Restricting the Use of Memory Media
Increasing the Security of Documents
Printing User Information on Documents
Embedding Invisible Text (Forced Secure Watermark)
Adding a Digital Signature to Sent Files
Generating a Device Signature Certificate
Registering a User Signature Certificate
Managing the Machine from a Computer (Remote UI)
Starting the Remote UI
Checking the Status and Logs
Turning OFF/Restarting the Machine
Registering Destinations via the Remote UI
Sharing an Address List with Specific Users
Registering User Groups
Registering a Key and Certificate for Network Communication
Configuring the Expiration Check Method for Received Certificates
Generating a Key and Certificate Signing Request (CSR)
Retrieving/Updating a Certificate from an SCEP Server
Managing Stored Files
Scan to Preset Destinations
Managing the Logs
Importing/Exporting the Setting Data
Importing/Exporting All Settings
Importing/Exporting the Settings Individually
Address Book Items
Backing Up/Restoring Data
Updating the Firmware
Updating the Firmware (Distribution)
Setting Scheduled Updates
Displaying Messages from the Administrator
Configuring the Visual Message Function
Sending E-Mail Notification When an Error Occurs
Installing System Options
Synchronizing Settings for Multiple Canon Multifunction Printers
Starting Setting Synchronization
Specifying Detailed Synchronization Settings (Server Machine or Server/Client Machine)
Switching the Machines to Synchronize
Distributing the Device Information to Other Canon Multifunction Printers
Registering the Device Information Destinations
Performing User Authentication when Distributing Device Information
Distributing the Device Information
Checking the Results of Device Information Distribution
Managing Storage Device Data
Initializing All Data/Settings
Using TPM
Concerning the Information Security Standard
Checking the Number of Pages for Copy/Print/Scan
Managing Color Profiles
Printing Reports and Lists
Checking the Options Installed on This Machine
Settings/Registration
<Preferences>
<Paper Settings>
<Display Settings>
<Timer/Energy Settings>
<Network>
<TCP/IP Settings>
<IPv4 Settings>
<IPv6 Settings>
<DNS Settings>
<Firewall Settings>
<IPv4 Address Filter>
<IPv6 Address Filter>
<MAC Address Filter>
<Firewall Settings>
<Settings for System Data Communic.>
<External Interface>
<Accessibility>
<Adjustment/Maintenance>
<Adjust Image Quality>
<Auto Correct Color Tone Settings>
<Adjust Action>
<Adjust Fold Position>
<Maintenance>
<Check Maintenance Method>
<Initialize After Replacing Parts>
<Initialize Operator Maintenance Password>
<Function Settings>
<Common>
<Paper Feed Settings>
<Paper Output Settings>
<Print Settings>
<Output Report Default Settings>
<Secure Watermark Settings>
<Scan Settings>
<Generate File>
<Register Finishing Size>
<Set Authentication Method>
<Copy>
<Printer>
Output Report
Custom Settings
UFR II
PCL
PS
Imaging
PDF
XPS
Utility
<Send>
<Output Report>
<Common Settings>
<E-Mail/I-Fax Settings>
<Fax Settings>
<Set Line>
<Remote Fax TX Settings>
<Receive/Forward>
<Output Report>
<Common Settings>
<Set Fax/I-Fax Inbox>
<Store/Access Files>
<Common Settings>
<Scan and Store Settings>
<Access Stored Files Settings>
<Mail Box Settings>
<Settings for All Mail Boxes>
<Box Security Settings>
<Advanced Box Settings>
<Network Settings>
<Memory Media Settings>
<Print>
<Hold>
<Web Access>
<Set Destination>
<Acquire Remote Address Book>
<Make Remote Address Book Open>
<Management Settings>
<User Management>
<Authentication Management>
<Keyboard Authentication>
<Device Management>
<Limited Functions Mode>
<Manage Personal Settings>
<License/Other>
<MEAP Settings>
<Data Management>
<Import/Export>
<Security Settings>
<Authentication/Password Settings>
<Authentication Function Settings>
<Password Settings>
<Encryption Settings>
Volume Settings (Volume Settings)
Troubleshooting
If the Machine Does Not Operate
Cannot Print
Problems with Printing Results
Problems with Scanning
Problems with the Network
Problems with Security
Problems with MEAP
Other Problems
A Message or a Number Starting with "#" (an Error Code) Is Displayed
A Message Saying to Contact a Local Authorized Canon Dealer Is Displayed
Countermeasures for Each Message
Countermeasures for Each Error Code
Implementing Security Measures
Various Security Functions
Appendix
Third Party Software
Feature Highlights
Operability
Utilizing Personalization
Productivity
Image Quality
Configuring the Automatic Adjustment Settings
Manageability
Building a Dual Network Environment
Reliability
Office Compatibility
The List of System Functions and Items
Home
Copy
Scan and Send
Scan and Store
Access Stored Files
Fax/I-Fax Inbox
Print
MEAP
Installing MEAP Applications
Managing MEAP Applications
Managing MEAP Application Licenses
Changing Login Services
Basic Windows Operations
System Specifications
Send Functions
Printer Functions
Storage Space Functions
Management Functions
System Environment
Network Environment
Restrictions When Connecting to imagePRESS Server
System Options

Portal Top > Manual top > Troubleshooting > A Message or a Number Starting with "#" (an Error Code) Is Displayed

A Message or a Number Starting with "#" (an Error Code) Is Displayed

Document number: A723-108

If a message is displayed on the screen of the machine or the Remote UI, or a number starting with "#" (an error code) is displayed on the details screen for job log or a communication management report, refer to the following to check the remedy.

A Message Saying to Contact a Local Authorized Canon Dealer Is Displayed

Countermeasures for Each Message

Countermeasures for Each Error Code

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User's Guide (Product Manual)

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