If the Problem Persists
If the problem persists even after trying the troubleshooting methods, contact your dealer or service representative.
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Do not disassemble or repair the machine yourself.Disassembling or repairing the machine yourself may void the warranty. |
Checks Before Contacting Us
Product name (MF269dw II / MF269dw VP II / MF267dw II / MF264dw II / MF262dw II)
Dealer purchased from
Details of the problem (such as operation details and their results)
Serial number
How to Look Up the Serial Number
Touch Panel Model
 on the control panel  [Device Status] [Serial Number] |
5 Lines LCD Model
on the control panel [Device Status]  [Serial Number] |
You can also check this information using Remote UI from a computer. Managing the Machine from a Computer (Remote UI)
You can also check this information on the label on the back of the machine.
Customer Support (U.S.A.)
If you cannot solve a problem by referring to the information in this chapter, for the fastest resolution, please refer to available support materials (including the Knowledgebase FAQs and How to Video material) for your product at www.usa.canon.com.
Customer Support (Canada)
If you cannot solve a problem by referring to the information in this chapter, for the fastest resolution, please refer to available support materials (including the Knowledgebase FAQs and How to Video material) for your product at www.canon.ca/support.