Paper and Paper Feeding Problems - Canon - imageCLASS MF269dw II / MF269dw VP II / MF267dw II / MF264dw II / MF262dw II

User's Guide (Product Manual)
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Portal Top
Manual top
About the Machine
Supported Functions
System Manager ID and PIN
Measures to Prevent Unauthorized Access
Names of Parts and Their Functions
Front Side
Back Side
Interior
Control Panel
2-Sided Double Pass Feeder
1-Sided Feeder
Multi-purpose Tray
Drawer
Usable Paper
Precautions When Handling Paper
Specifications
Basic Specifications
2-Sided Double Pass Feeder Specifications
1-Sided Feeder Specifications
Print Specifications
Scan Specifications
Fax Specifications
Network Specifications
Security and Management Function Specifications
Supported Environment
Recommended Functions
Digitizing Documents
Cost Savings
Making Operations More Efficient
Setting Up
Configuring the Default Settings (Setup Guide) (Touch Panel Model)
Configuring the Default Settings (Setup Guide) (5 Lines LCD Model)
Setting Up the Network
Selecting Wired or Wireless LAN
Connecting to a Wired LAN
Connecting to a Wireless LAN
Connecting to a Wireless LAN by Using the Router Button (Push Button Mode)
Connecting to a Wireless LAN by Entering a PIN Code (WPS PIN Code Mode)
Connecting to a Wireless LAN by Searching for a Router (Access Point Setup Method)
Connecting to a Wireless LAN by Setting the Details (Manual Setup Method)
Setting IPv4 Addresses
Setting IPv6 Addresses
Configuring Your Machine for Your Network Environment
Manually Configuring the Ethernet Settings
Configuring DNS
Configuring SMB
Configuring WINS
Configuring SNMP
Configuring SNTP
Checking the Network Status and Settings
Configuring the Fax Settings (Fax Setup Guide)
Installing Software and Drivers to the Computer
Basic Operations
Turning ON and OFF the Machine
Turning ON the Machine
Turning OFF the Machine
Restarting the Machine
Reducing Power Consumption (Sleep Mode)
Using the Control Panel
Screens Displayed on the Control Panel
[Home] Screen
[Status Monitor] Screen
How to Operate the Control Panel (Touch Panel Model)
How to Operate the Control Panel (5 Lines LCD Model)
Entering Characters
Customizing the [Home] Screen
Logging In to the Machine
Placing Originals
Loading Paper
Loading Paper in the Drawer
Loading Paper in the Multi-purpose Tray
Preparations and Orientation for Loading Envelopes
Orientation for Loading Paper with a Logo
Specifying the Paper Size and Type
Setting the Paper Size and Type for the Drawer
Setting the Paper Size and Type for the Multi-purpose Tray
Registering a Frequently Used Paper Size and Type for the Multi-purpose Tray
Registering Non-standard Size Paper (Custom Paper)
Hiding Unused Paper Sizes
Registering Destinations (Address Book)
Address Book Function
Registering Destinations to the Address Book (Control Panel)
Registering Groups to the Address Book (Control Panel)
Editing and Deleting Destinations in the Address Book (Control Panel)
Registering Destinations to the Address Book (Remote UI)
Registering Groups to the Address Book (Remote UI)
Specifying Destinations
Specifying Destinations (Address Book)
Specifying Destinations (Direct Input)
Specifying Destinations (Address Book on a Mobile Device)
Specifying Destinations (TX Job Log)
Changing the Default Settings
Adjusting the Volume (For Models with a Fax Function)
[Volume Settings] Screen
Reducing the Operation Sound (Quiet Mode)
Printing
Printing Preparations
Preparing to Print from a Computer
Configuring a Printer Port (Windows)
Setting Up a Print Server
Preparations for Using Universal Print
Registering the Machine to Cloud Service
Registering the Machine to the Computer
Printing from a Computer
Registering Non-standard Size Paper to the Computer (Custom Size)
Printing with Universal Print
Canceling Printing
Viewing the Print Job Status and Log
Scanning
Preparations for Scanning
Preparing to Save Scanned Data to a Computer
Preparing for a Shortcut Key to Store Scanned Data to a Computer
Preparing to Send Scanned Data by E-mail
Configuring the Basic Settings for Sending E-mail (Send Function Setting Tool)
Using the Downloaded Send Function Setting Tool
Configuring Detailed Information of the E-mail Server (Remote UI)
Preparing to Save Scanned Data to a Shared Folder
Registering a Shared Folder to the Address Book (Send Function Setting Tool)
Scanning (Saving to a Computer)
Scanning (Sending by E-mail)
Scanning (Saving to a Shared Folder)
Scanning Using the Shortcut Key (Saving to a Computer)
Scanning from a Computer (Saving to a Computer)
Starting MF Scan Utility
Scan Settings (Touch Panel Model)
Canceling Scanning
Checking the Send and Save Status and Log of Scanned Data (Touch Panel Model)
Faxing
Preparing to Send and Receive Faxes
Preparing to Send Faxes from a Computer
Changing Fax RX Mode and Setting the Action when Receiving a Fax
Changing the Fax Number and Unit Name
Forwarding Faxes and Configuring the Backup Settings
Backing Up Sent Faxes
Auto Forwarding and Backing Up Received Faxes
Sending Faxes
Sending a Fax after a Phone Conversation (Manual Sending)
Sending Faxes from a Computer (PC Faxing)
Securely Sending PC Faxes
Fax Original Scan Settings
Receiving Faxes
Receiving Faxes via Telephone (Remote RX)
Changing the Print Settings for Received Faxes
Canceling Fax Sending
Checking the Status and Log for Sent and Received Faxes
Copying
Copy Operations
Additional Copying Features
Paper Save Copy
Copying Both Sides of ID Cards onto One Sheet
Copying Multiple Passports onto One Sheet
Canceling Copy Operations
Checking the Copy Status
Linking with Mobile Devices
Preparations for Linking with Mobile Devices
Preparations for Direct Connection
Preparations for Using AirPrint
Connecting a Mobile Device to the Machine
Connecting a Mobile Device via Wireless LAN Router (LAN Connection)
Connecting a Mobile Device Directly to the Machine (Direct Connection)
Using a Dedicated Application to Print and Scan (Canon PRINT Business)
Using AirPrint Application to Print and Scan Data and Send Faxes
Printing from an Android Device
Printing from Chromebook or Other Device with Chrome OS
Security
Setting the Department ID and PIN for the Administrator
Protecting the Network
Setting the Firewall
Changing the Port Number
Using a Proxy
Using TLS
Using IEEE 802.1X
Managing and Verifying a Key and Certificate
Generating a Key and Certificate
Generating a Key and Certificate Signing Request (CSR) and Obtaining and Registering a Certificate
Registering a Key and Certificate or CA Certificate Obtained from an Issuing Authority
Verifying a Received Certificate with OCSP
Preventing Sending Data by Mistake and Leaking Information
Limiting Available Destinations
Confirming the Destination before Sending
Restricting Fax Sending
Restricting Use from a Mobile Device
Restricting Printing
Saving Received Documents in the Machine (Memory Lock)
Preventing Unauthorized Use
Restricting Address Book Registration and Editing
Restricting Use of Remote UI
Preventing Connection to Computer via USB Port
Configuring LPD, RAW, or WSD
Disabling HTTP Communication
Managing the Machine
Setting the Date and Time
Managing the Machine from a Computer (Remote UI)
Starting Remote UI
Portal Page of Remote UI
Checking Usage and Logs with Remote UI
Monitoring the Usage
Checking the Number of Printed Pages (Check Counter)
Printing and Viewing Reports and Lists
Changing the Report and List Print Settings
Clearing the Mail Box
Importing and Exporting the Address Book
Updating the Firmware (Touch Panel Model)
Updating the Firmware (5 Lines LCD Model)
Initializing the Settings and Data
Settings Menu Items
[Preferences]
[Display Settings]
[Timer/Energy Settings]
[Network]
[Wireless LAN Settings]
[TCP/IP Settings]
[External Interface]
[Accessibility]
[Volume Settings]
[Adjustment/Maintenance]
[Adjust Image Quality]
[Special Processing]
[Maintenance]
[Function Settings]
[Common]
[Paper Feed Settings]
[Print Settings]
[Scan Settings]
[Generate File]
[Copy]
[Printer]
[Printer Settings]
[PDL Selection (Plug and Play)]
[Send]
[Common Settings]
[Scan and Send Settings]
[Fax Settings]
[Receive/Forward]
[Common Settings]
[Fax Settings]
[Set Destination]
[Management Settings]
[User Management]
[Device Management]
[Remote UI Settings/Update Firmware]
[Remote UI Settings]
[Data Management]
[Security Settings]
[Authentication/Password Settings]
[Toner Deliv. Set.] or [Toner Delivery Set.]
Maintenance
Cleaning the Machine
Cleaning the Surface of the Machine
Cleaning inside the Machine
Cleaning the Platen Glass
Cleaning the Feeder
Cleaning the Fixing Assembly
Replacing Consumables
Replacing the Toner Cartridge
Replacing the Drum Cartridge
Checking the Remaining Amount of Consumables
List of Consumables
Moving the Machine
Troubleshooting
Paper Jams
Paper Jams inside the Machine and in the Back Side
Paper Jams in the Feeder
Paper Jams That Occur Repeatedly
Problems with Printing Results
Toner Smudges and Splatters Appear
Streaks Appear
Printing Is Uneven
Printed Paper Is Blank
Smudge Marks Appear on the Edge of Printouts
Text or Images Are Blurry
Printouts Have Ghost Images
Printouts Are Faded
The Edge of the Page Is Not Printed
Printouts Are Entirely or Partially Grayish
White Spots Appear
Smudge Marks Appear on the Back Side of Printouts
Printouts Are Skewed
Printed Barcode Cannot Be Read
Paper and Paper Feeding Problems
Paper Creases
Paper Curls
Paper Is Not Fed or Two or More Sheets Are Fed Together
Setting Up
The Machine Connected via WSD Port Is Not Displayed During Driver Installation
Cannot Connect to Wireless LAN
Network
Cannot Switch to Wireless LAN
Cannot Find the Print Server to Connect to
Cannot Connect to a Shared Printer
Cannot Find the IP Address of the Machine
AirPrint Does Not Work
Printing and Copying
Cannot Print or Copy
Cannot Print (Wireless LAN)
Cannot Print (Wired LAN)
Cannot Print (USB Connection)
Cannot Print (via Print Server)
Printing Is Slow
Scanning
Cannot Save Scanned Data to a Computer
Cannot Save Scanned Data to a Shared Folder
Faxing and Using the Telephone
Cannot Send a Fax
Cannot Receive a Fax
Machine Does Not Automatically Switch Between Telephone and Fax
Cannot Send or Receive a Fax via Optical Line
Cannot Send a Fax to an International Destination
Other Party's Telephone or Fax Number Is Not Displayed
Management Functions and Environment Settings
Cannot Access Remote UI or Send Function Setting Tool
Changing the Volume of the Confirmation Sound and Warning Tone
Changing the Time Until Sleep Mode
Lost Department ID or PIN for the Administrator
Checking the Items That Can Be Configured on the Machine and Their Settings
A Message Appears
An Error Code Is Displayed
If the Problem Persists
Appendix
Manuals of the Machine
Using the User's Guide
Manual Display Settings
Operation Examples When Using a Computer
Environmental Information, Regulations, and Standards
Notice
Trademarks and Copyrights
Third-party Software

Copyright CANON INC. 2023

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