Troubleshooting (Device Setting Values Management)
This section describes the method for solving problems that occur while operating Device Setting Values Management.
NOTE |
For details on the problems that can occur in this software, also see the following troubleshooting. For details on printer types, see the following. Types of Printer and Corresponding Printer Models (Displayed in a separate tab) |
The target printer is not displayed on the printer selection screen.
Cause 1
The built-in task (Check Device Setting Values Management Functionality) may not have been executed since discovering the printer or importing the device information to this software.
Remedy
Check whether the target printers support Device Setting Values Management. If the printers have not been checked, execute the built-in task (Check Device Setting Values Management Functionality). For details, see the following.
A task does not succeed even though the correct authentication information has been entered.
Cause 1
The settings on the printer side are insufficient.
Remedy
Check the settings on the printer. For details, see the following.
Cause 2
An error may occur when a task is executed from this software for a printer with a job scheduled (a printer with delayed send set, etc.).
Remedy
Execute the task after confirming that the target printers do not have any reserved jobs.
Cause 3
If another task is started before a task for monitoring/distributing a security policy has finished processing, the later task may end in an error.
Remedy
Even if the execution result of a task is [Error], processing may have been performed correctly for certain printers. In this case, [Success] is displayed as the execution result for each printer. Check the execution result for each printer. Execute a recovery task for printers that [Success] is not displayed for.
To execute another task after a task for monitoring/distributing a security policy, perform one of the following operations.
Execute the next task after confirming that the task for monitoring/distributing a security policy has finished.
Create batch tasks.
Cause 4
The firmware of the target printer may be old.
Remedy
Update the firmware of the target printer. For details, contact the following.
Your local authorized Canon dealer
Cause 5
The data for distribution may not match the type of destination printers. Device setting values that do not match the type of destination printers cannot be applied to the printers.
Remedy
Distribute one of the following types of device setting values.
New device setting values created in Device Settings Configurator
Device setting values retrieved from a printer of the same type as the destination printers
Cause 6
The destination printer may not support the security level of the data for distribution.
Remedy
Distribute data that matches the security level of the destination printer.
For details, see the following.
Security policy distribution fails.
Cause 1
With a security policy task, the security policy password entered when creating the task may not match that set in the printer.
Remedy
Use the password of the security policy set in the printer to execute the task again.
Cause 2
When device setting values that include the security policy category are distributed, the security policy password included in the device setting values may not match that set in the printer.
Remedy
A task for distributing device setting value cannot distribute a security policy unless the password matches. When it is necessary to distribute device setting values that include a security policy, refer to the following to change the security policy password of the printer, and execute the task for distributing the device setting values again.
For Type I printers, the password can be changed on the printer.
Cannot distribute address books.
Cause
A target printer executed a report print while distribution was being processed.
Remedy
Perform distribution again when other processes such as report printing are not being executed on the target printer.
[Data Path] is not displayed in the path format.
[Data Path] is not displayed in the path format on the following pages.
[Data Management] menu > [Device Setting Values] > [Device Setting Values Data] > [Details for Device Setting Values] of the data for monitoring
[Devices] menu > [Security Data] > [Device Settings Monitoring] > select a printer from [Device Name] on the [Device Setting Values Monitoring Logs] page > select a data name from [Data Name] on the [Device Setting Values Monitoring Information] page > [Device Setting Values Monitoring Log Details]
> [Administrator Dashboard] or [Dashboard] > select an update date from [Last Updated] in [Device Setting Values Monitoring Results] > details of monitoring historyCause
The settings file of Device Settings Configurator has not been uploaded to this software. Or, an old version of the settings file has been uploaded.
Remedy
Upload the settings file of Device Settings Configurator to this software. For details, see the following.
IMPORTANT |
If the FIPS mode is disabled, upload the settings file of Device Settings Configurator version 2.0.7 or later. If the FIPS mode is enabled, upload the settings file of Device Settings Configurator version 2.0.8 or later. If you upgraded this software with the settings file of Device Settings Configurator uploaded, the settings file may be an older version. In this case, [Data Path] is not displayed in the path format. Setting values are also not displayed. |
Device setting values are not displayed.
Device setting values are not displayed on the following pages.
[Devices] menu > [Security Data] > [Device Settings Monitoring] > select a printer from [Device Name] on the [Device Setting Values Monitoring Logs] page > select a data name from [Data Name] on the [Device Setting Values Monitoring Information] page > [Device Setting Values Monitoring Log Details]
> [Administrator Dashboard] or [Dashboard] > select an update date from [Last Updated] in [Device Setting Values Monitoring Results] > details of monitoring historyCause
The monitoring log for device setting values was saved with a version of this software older than version 4.1.1.
Setting values are not displayed for monitoring logs saved with a version of this software older than version 4.1.1, because they lack the information required to display setting values, even if the settings file of Device Settings Configurator is uploaded to this software.