User's Guide (Product Manual)
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Introduction
Using User's Guide
Screen Layout of User's Guide
Viewing User's Guide
Manual Display Settings
Manuals and Their Contents
Notice
About the Machine
Parts and Their Functions
Front Side
Back Side
Interior
2-Sided Single Pass Feeder (Single Pass DADF-C)
2-Sided Double Pass Feeder (DADF-BA)
Multi-Purpose Tray
Paper Drawer
Control Panel
Turning ON the Machine
Turning OFF the Machine
Placing Originals and Loading Paper
Placing Originals
Loading Paper
Basic Paper Loading Method
Loading Envelopes
Loading Preprinted Paper
Specifying Paper Size and Type
Specifying Paper Size and Type in the Paper Drawer
Specifying Paper Size and Type in the Multi-purpose Tray
Registering Frequently Used Paper Size and Type for the Multi-purpose Tray
Fixing the Paper Size and Type to Use with the Multi-Purpose Tray
Registering Free Size Paper (Custom Size Paper)
Automatically Selecting the Appropriate Paper Source for a Specific Function
Specifying the Output Tray for Preprinted Paper
Main Unit Maintenance
Regular Cleaning
Cleaning the Exterior
Cleaning the Platen Glass
Cleaning the Feeder
Cleaning the Dust-Proof Glass
Replacing the Toner Cartridge
Replacing the Waste Toner Container
Replenishing the Staples (Optional)
Replenishing the Staples for the Staple Finisher and Booklet Finisher
Replenishing the Staples for the Inner Finisher
Replacing the Drum Unit
Emptying the Punch Waste (Optional)
Emptying the Punch Waste in the Staple Finisher and Booklet Finisher
Emptying the Punch Waste in the Inner Finisher
Replacement Parts
Checking the Remaining Amount of Consumables
Clearing Paper Jams
Paper Jams in the Feeder
Paper Jams in the Main Unit
Paper Jams in a Paper Source
Paper Jams in a Finisher (Optional)
Paper Jams in the Staple Finisher
Paper Jams in the Booklet Finisher
Paper Jams in the Inner Finisher
Clearing Staple Jams (Optional)
Staple Jam Has Occurred in the Staple Finisher
Staple Jam Has Occurred in the Booklet Finisher
Staple Jam Has Occurred in the Inner Finisher
Options
Optional Equipment
Cassette Feeding Unit-AW
High Capacity Cassette Feeding Unit-E
Media Adjustment kit-A
Inner Finisher-L/Inner 2/4 Hole Puncher-D/Inner 2/3 Hole Puncher-D
Staple Finisher-AE/Booklet Finisher-AE/2/4 Hole Puncher Unit-A/2/3 Hole Puncher Unit-A
Inner 2way Tray-M
Copy Tray-T
Platen Cover-Y
Copy Card Reader
Numeric Keypad
ADF Access Handle-A
Optional Equipment Supporting Specific Functions
Hardware Specifications
Main Unit
2-Sided Single Pass Feeder (Single Pass DADF-C)
2-Sided Double Pass Feeder (DADF-BA)
Available Paper
Cassette Feeding Unit-AW
High Capacity Cassette Feeding Unit-E
Media Adjustment kit-A
Inner Finisher-L
Staple Finisher-AE / Booklet Finisher-AE
Inner 2way Tray-M
Copy Tray-T
Copy Card Reader
Setting Up
Preparations Required Before Use
Preventing Unauthorized Access
Setting up Using the Setup Guide
Logging in as an Administrator
Setting the Date/Time
Setting up the Network Environment
Canceling the Network Setting Lock
Selecting the Network Connection Method
Connecting to a Wired LAN
Connecting to a Wireless LAN
Setting Up the Connection Using WPS Push Button Mode
Setting Up the Connection Using WPS PIN Code Mode
Setting Up Connection by Selecting a Wireless Router
Setting Up a Connection by Specifying Detailed Settings
Checking the SSID and Network Key
Setting an IP Address
Setting an IPv4 Address
Setting an IPv6 Address
Setting the IPv4 Address of the Sub Line
Adapting to the Network Environment
Making Ethernet Settings
Setting the Wait Time When Connecting to a Network
Making DNS Settings
Making SMB Settings
Making WINS Settings
Making WebDAV Settings
Registering the LDAP Server
Monitoring and Controlling via SNMP
Setting Static Routing
Other Network Settings
Configuring System Data Communication
Installing Drivers
Fax Line Settings
Setting E-mail/I-Fax Communication
Using a Cloud Mail Server with OAuth 2.0
Setting the Advanced Box of the Machine
Setting Advanced Box to Public
Connecting to the Other Devices
Basic Operations
Using the Touch Panel Display
Basic Screens on the Touch Panel Display
Items Displayed on the <Home> Screen
Timeline Display Specifications
Items Displayed in the Timeline
Basic Operation of the Touch Panel Display
Entering Characters
Logging into the Machine
List of Items That Can Be Personalized
Customizing the Touch Panel Display
Customizing the <Home> Screen
Creating a Shortcut for a Frequently Used Function
Registering a Combination of Frequently Used Functions
Customizing the Basic Features Screen
Registering Frequently Used Settings and Destinations as Personal Buttons/Shared Buttons on the <Home> Screen
Registering Personal Buttons/Shared Buttons
Switching the Displayed Language
Registering Shortcuts for Frequently Used Settings/Registered Items
Customizing the Screen Display Appearance and the Operational Conditions
Canceling Send/Print Jobs
Setting Sounds
Entering Sleep Mode
Registering Destinations
About the Address Books of the Machine
Registering Destinations in the Address Book
Registering Multiple Destinations as a Group
Editing the Registered Destinations in the Address Book
Registering a Destination in a One-Touch Button
Registering a Group in a One-Touch Button
Editing the Registered Destinations in One-Touch Buttons
Copying
Copy Basic Features Screen
Basic Copy Operations
Cancelling Copying
Enhancing and Adjusting Copy Quality
Selecting the Type of Original for Copying
Adjusting Sharpness for Copying (Sharpness)
Erasing Dark Borders When Copying (Erase Frame)
Inverting Colors (Nega/Posi)
Copying Efficiently
Copying Multiple Originals onto One Sheet (N on 1)
Copying a Facing Page Original as Two Separate Pages
Copying Different Size Originals Together (Different Size Originals)
Copying Separately Scanned Originals Together (Job Build)
Checking the Copy Results
Copying Immediately by Interrupting Other Jobs
Functions Useful for Making and Managing Material
Finishing by Collating/Grouping
Finishing with the Stapler
Other Finishing Functions
Attaching Numbers and Symbols to Copies
Making Booklets
Making Booklets (Booklet Copying)
Setting Binding Margins
Adding a Cover and Back Cover
Useful Copy Functions
Copying Free Size Originals
Mirroring Images (Mirror Image)
Shifting the Image
Copying with the Image Repeated (Repeat Images)
Inserting Sheets and Chapter Pages (Insert Sheets)
Inserting Sheets When Copying Onto Transparencies
Superimposing Images (8900 Series / 6900 Series Only)
Combining Jobs with Different Settings Into a Single Job (Merge Job Blocks)
Copying with Two Canon Multifunction Printers (Cascade Copy) (8900 Series / 6900 Series Only)
Storing Copy Documents in the Machine
Notifying You of the Completion of Copying by E-Mail
Making ID Card Copies
Area Designation (4900 Series Only)
Enlarging an Image to Make a Poster (4900 Series Only)
Skipping Blank Pages When Printing
Restricting Copying of Confidential Documents
Embedding the "TOP SECRET" Text (Secure Watermark)
Reducing Copying Operations
Recalling Previously Used Copy Settings (Previous Settings)
Changing the Settings Quickly (Express Copy Screen)
Faxing
Fax Basic Features Screen
Basic Operations for Sending Faxes
Canceling Sending Faxes
Receiving Faxes
Sending Faxes Successfully
Checking Scanned Images Before Sending (Preview)
Checking the Connection to the Recipient Before Sending (Direct Send)
Sending Faxes Manually (Manual Sending)
Notifying You by E-Mail of the Completion of Sending
Simplifying Sending Operations
Sending Different Size Originals Together (Different Size Originals)
Sending Separately Scanned Documents Together (Job Build)
Recalling Previously Used Settings for Sending (Previous Settings)
Useful Functions When Sending
Sending at a Specified Time
Saving a Copy of a Sent Document
Various Receiving Methods
Saving Received Documents in the Machine (Memory Reception)
Keeping Received Documents Private
Forwarding Received Documents Automatically
Checking Status and Log for Sent and Received Documents
Sending Faxes from Your Computer (PC Fax)
Sending PC Faxes
Using Internet Faxes (I-Fax)
Sending I-Faxes
Receiving I-Faxes
Using Remote Faxes
Printing
Printing From a Computer
Canceling Printing
Checking the Printing Status and History
Printing from an External Network (IPP Printing)
Advanced Functions for Printing
Printing After Checking the Document (Hold) (8900 Series / 6900 Series Only)
Sending Documents for Job Hold From a Computer (8900 Series / 6900 Series Only)
Moving/Duplicating a File (8900 Series / 6900 Series Only)
Printing Job Hold Documents (8900 Series / 6900 Series Only)
Printing Documents Retained in the Machine (Forced Hold Printing)
Printing at a Specified Time (Scheduled Printing)
Printing With Settings Disabling Unauthorized Copying
Various Printing Methods
Directly Printing Files without Opening Them
Printing Using a Virtual Printer
Printing From Memory Media (Media Print)
Copying Files to a Folder for Printing (Hot Folder)
Printing Using the Microsoft Cloud Service (Universal Print)
Configuring the Universal Print User Settings
Printing using Job Definition Format (JDF) (8900 Series Only)
Scanning
Scan Basic Features Screen
Basic Operations for Scanning Originals
Checking Status and Log for Scanned Documents
Scanning Clearly
Adjusting Image Quality
Adjusting Density
Adjusting Sharpness When Scanning (Sharpness)
Erasing Dark Borders When Scanning (Erase Frame)
Scanning Efficiently
Sending/Saving Different Size Originals Together (Different Size Originals)
Scanning a Facing Page Original and Storing/Sending it as Two Separate Pages
Scanning to Make a Booklet (Booklet Scan)
Sending/Saving Separately Scanned Documents Together (Job Build)
Useful Scanning Functions
Skipping Blank Pages When Scanning
Checking Scanned Originals Before Sending/Saving (Preview)
Sending/Saving at a Specified Time
Notifying You by E-Mail of the Completion of Sending/Saving
Scanning with the OCR Function
Enhancing the Security of Electronic Files
Recalling Previously Used Settings for Sending/Saving (Previous Settings)
Setting a File Name
Specifying E-Mail Settings
Using Your Computer to Scan (Remote Scan) (Windows)
Using Color Network ScanGear 2
Scanning Originals from an Application
Using WSD
Scanning Originals Using WSD (WSD Scan)
Using Storage Space
Using as a Simple File Server
Saving Documents in the Advanced Box
Accessing the Advanced Box from a Computer
Working with Files and Folders in the Advanced Box
Creating the Personal Space in the Advanced Box
Printing Files in the Advanced Box
Working with Other Devices
Saving Documents in Other Devices
Working with Files and Folders in Other Devices
Printing Files in Other Devices
Making Simple Edits to Files
Saving Documents in the Mail Box
Editing Files in the Mail Box
Printing Files in the Mail Box
Sending Files in the Mail Box
Specifying the Mail Box Settings
Working with Data in Memory Media
Saving Documents in Memory Media
Working with Files and Folders in Memory Media
Printing Files in Memory Media
Setting Screen and Operations for Scanning to Save
Setting Screen and Operations for Printing Saved Files
Storage Locations and File Formats for Each Mode
Linking with Mobile Devices
Connecting with Mobile Devices
Connecting Directly
Utilizing the Machine through Applications
Using AirPrint
Printing with AirPrint
Scanning with AirPrint
Faxing with AirPrint
If AirPrint Cannot Be Used
Printing with Default Print Service (Android)
Managing the Machine
Applying a Security Policy to the Machine
Using a Password to Protect the Security Policy Settings
Configuring the Security Policy Settings
Security Policy Setting Items
Managing Users
Configuring the Personal Authentication Management Settings
Registering User Information in the Local Device
Importing/Exporting User Data
Adding and Editing User Information in a CSV File
Registering Server Information
Configuring the Authentication Functions
Using Personal Authentication to Manage Printing/Faxing/Remote Scanning via a Computer
Using Other Convenient Personal Authentication Management Functions
Setting the Department ID Management
Changing the System Manager ID and PIN
Configuring the Department ID Management Settings
Using Department IDs to Manage Printing or Remote Scanning via Computer
Configuring Personal Folders
Using ACCESS MANAGEMENT SYSTEM
Deleting User Setting Information
Configuring the Network Security Settings
Restricting Communication by Using Firewalls
Specifying IP Addresses in Firewall Settings
Specifying MAC Addresses in Firewall Settings
Configuring the Firewall of the Sub Line
Setting a Proxy
Configuring the Key and Certificate for TLS
Generating the Key and Certificate for Network Communication
Configuring the IPSec Settings
Configuring the IEEE 802.1X Authentication Settings
Restricting the Machine's Functions
Restricting Access to Address Book and Sending Functions
Restricting Use of the Address Book
Limiting Available Destinations
Restricting the Fax Sending Functions
Restricting Printing from a Computer
Restricting the Use of Memory Media
Increasing the Security of Documents
Printing User Information on Documents
Embedding Invisible Text (Forced Secure Watermark)
Adding a Digital Signature to Sent Files
Generating a Device Signature Certificate
Registering a User Signature Certificate
Managing the Machine from a Computer (Remote UI)
Starting the Remote UI
Checking the Status and Logs
Turning OFF/Restarting the Machine
Registering Destinations via the Remote UI
Sharing an Address List with Specific Users
Registering User Groups
Registering a Key and Certificate for Network Communication
Configuring the Expiration Check Method for Received Certificates
Generating a Key and Certificate Signing Request (CSR)
Retrieving/Updating a Certificate from an SCEP Server
Managing Stored Files
Managing the Logs
Importing/Exporting the Setting Data
Importing/Exporting All Settings
Importing/Exporting the Settings Individually
Address Book Items
Backing Up/Restoring Data
Updating the Firmware
Setting Scheduled Updates
Displaying Messages from the Administrator
Configuring the Visual Message Function
Sending E-Mail Notification When an Error Occurs
Installing System Options
Synchronizing Settings for Multiple Canon Multifunction Printers
Starting Setting Synchronization
Specifying Detailed Synchronization Settings (Server Machine or Server/Client Machine)
Switching the Machines to Synchronize
Distributing the Device Information to Other Canon Multifunction Printers
Registering the Device Information Destinations
Performing User Authentication when Distributing Device Information
Distributing the Device Information
Checking the Results of Device Information Distribution
Managing Storage Device Data
Initializing All Data/Settings
Using TPM
Concerning the Information Security Standard
Checking the Number of Pages for Copy/Print/Fax/Scan
Printing Reports and Lists
Checking the Options Installed on This Machine
Paper Type Management Settings
Adjusting the Image Position (8900 Series / 4900 Series Only)
Adjusting the Secondary Transfer Voltage (4900 Series) / Adjust Transfer Current (8900 Series / 6900 Series)
Settings/Registration
<Preferences>
<Paper Settings>
<Display Settings>
<Timer/Energy Settings>
<Network>
<TCP/IP Settings>
<IPv4 Settings>
<IPv6 Settings>
<DNS Settings>
<Firewall Settings>
<IPv4 Address Filter>
<IPv6 Address Filter>
<MAC Address Filter>
<Wireless LAN>
<Direct Connection Settings>
<Sub Line Settings>
<Firewall Settings>
<Settings for System Data Communic.>
<External Interface>
<Accessibility>
<Adjustment/Maintenance>
<Adjust Image Quality>
<Adjust Action>
<Maintenance>
<Check Maintenance Method>
<Initialize After Replacing Parts>
<Function Settings>
<Common>
<Paper Feed Settings>
<Paper Output Settings>
<Print Settings>
<Output Report Default Settings>
<Secure Watermark Settings>
<Scan Settings>
<Generate File>
<Set Authentication Method>
<Copy>
<Printer>
Output Report
Custom Settings
UFR II
PCL
PS
Imaging
PDF
XPS
Utility
<Send>
<Output Report>
<Common Settings>
<E-Mail/I-Fax Settings>
<Fax Settings>
<Set Line>
<Remote Fax TX Settings>
<Remote Fax Settings>
<Receive/Forward>
<Output Report>
<Common Settings>
<Set Fax/I-Fax Inbox>
<Fax Settings>
<Store/Access Files>
<Common Settings>
<Scan and Store Settings>
<Access Stored Files Settings>
<Mail Box Settings>
<Settings for All Mail Boxes>
<Box Security Settings>
<Advanced Box Settings>
<Network Settings>
<Memory Media Settings>
<Print>
<Hold> (8900 Series / 6900 Series Only)
<Web Access>
<Set Destination>
<Acquire Remote Address Book>
<Make Remote Address Book Open>
<Management Settings>
<User Management>
<Authentication Management>
<Picture Login>
<Keyboard Authentication>
<Device Management>
<Limited Functions Mode>
<Manage Personal Settings>
<License/Other>
<MEAP Settings>
<Data Management>
<Import/Export>
<Security Settings>
<Authentication/Password Settings>
<Authentication Function Settings>
<Password Settings>
<Encryption Settings>
Volume Settings (Volume Settings)
Adjusting Print and Finish Quality
Adjusting Gradation
Adjusting Density
Correcting Uneven Density (4900 Series Only)
Adjusting the Print Position for Each Paper Source
Adjusting Image Size
Setting the Dither Pattern (4900 Series Only)
Adjusting the Saddle Stitch Position
Adjusting the Saddle Stitch Fold Position and Staple Position
Adjusting the Paper Folding Position
Adjusting the Trimming Width (8900 Series Only)
Adjusting Paper Alignment (8900 Series Only)
Troubleshooting
If the Machine Does Not Operate
Cannot Print
Problems with Printing Results
Problems with Faxes
Problems with Scanning
Problems with the Network
Problems with Security
Problems with MEAP
Other Problems
A Message or a Number Starting with "#" (an Error Code) Is Displayed
A Message Saying to Contact a Local Authorized Canon Dealer Is Displayed
Countermeasures for Each Message
Countermeasures for Each Error Code
Implementing Security Measures
Various Security Functions
Appendix
Feature Highlights
Operability
Utilizing Personalization
Productivity
Image Quality
Manageability
Building a Dual Network Environment
Reliability
Office Compatibility
The List of System Functions and Items
Home
Copy
Fax
Scan and Send
Scan and Store
Access Stored Files
Fax/I-Fax Inbox
Print
MEAP
Installing MEAP Applications
Managing MEAP Applications
Managing MEAP Application Licenses
Changing Login Services
Basic Windows Operations
System Specifications
Fax Function
Send Functions
Printer Functions
Storage Space Functions
Management Functions
System Environment
Network Environment
System Options

Portal Top > Manual top > About the Machine > Clearing Paper Jams > Paper Jams in a Finisher (Optional)

Paper Jams in a Finisher (Optional)

A97C-026

This section describes the method for clearing paper jams in a finisher. Check the paper jam location on the screen, and follow the procedure in the reference indicated below to remove the paper.

Paper Jams in the Staple Finisher

Paper Jams in the Booklet Finisher

Paper Jams in the Inner Finisher


Confirm before handling Remove any paper loaded in a tray. Before starting the operation to clear paper jams, confirm that the covers and paper drawers of the machine and optional equipment are closed.

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User's Guide (Product Manual)

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Paper Jams in a Finisher (Optional)

Confirm before handling