Troubleshooting

If a problem occurs while you are using the machine, check the following items first. If the problem cannot be solved or an inspection is required, contact your dealer or service representative.

What kind of problem do you have?


If the Machine Does Not Operate		Cannot Print


Problems with Printing Results		Problems with Faxes


Problems with Scanning		Problems with the Network


A Message or a Number Starting with "#" (an Error Code) Is Displayed		Problems with Security


Other Problems

When a paper jam/staple jam* occurs

The procedures for clearing paper jams and staple jams* are described in About the Machine.

* Machines with a stapling function only