Countermeasures for Each Message

If an error occurs during printing, or if a problem occurs with the network connection or settings, a message appears on the machine display or the Remote UI screen. For details about each message and solutions to the problems, refer to the messages below.

23 MEMORY FULL

There is insufficient memory to register overlay forms and external characters, etc.

Cancel printing (Canceling Printing), initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the print data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual Web site.

Select <Skip Error>, and continue printing. However, the data that could not be registered due to a lack of memory will not be printed.

27 JOB REJECT

The specified emulation does not exist.

Specify emulation that the machine supports. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual Web site.

Select <Skip Error> to skip the printing that an error occurred for. You can perform the following printing.

33 WORK FULL

Could not print because the dedicated work memory was insufficient.

Cancel printing (Canceling Printing), initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual Web site.

Select <Skip Error>, and continue printing. However, the data for which an error was displayed will not be printed correctly. Also note that registered data such as overlay forms and macros may be deleted.

52 IMAGEMODE REJECT

Data that cannot be processed was sent while printing an image.

Select <Skip Error> to skip the printing that an error occurred for. However, the data for which an error was displayed will not be printed.

Perform printing again using a printer driver that supports the data format of the image.

Could not verify the CRL.

Could not confirm the CA certificate of the certificate authority that issued the certificate revocation list (CRL).

Register the CA certificate of the certificate authority that issued the certificate revocation list (CRL).
Registering a CA Certificate

D1 Replot Buffer Full

Could not redraw because data could not be registered to the replot buffer.

Select <Skip Error>, and continue printing. However, the data that caused the error will not be printed correctly. For information on the replot buffer, see Setting the Machine (PS/PCL/UFR II Printer).

D1 Div. Print. Bffr Full

Could not perform divided printing because data could not be registered to the buffer for divided printing.

Cancel printing (Canceling Printing), set <Divide Mode> to <Off> and <Enlarge/Reduce> to <Auto> in the HP-GL setup menu, specify the output paper size, and perform printing again. However, the data will be enlarged/reduced when printed. For more details, see Setting the Machine (PS/PCL/UFR II Printer).

Select <Skip Error>, and continue printing. However, the data that could not be registered will not be printed correctly. For information on divided printing, see Setting the Machine (PS/PCL/UFR II Printer).

D1 Polygon Buffer Full

Could not draw because data could not be registered to the polygon buffer.

D0-nn error (nn is two alphanumeric characters)

The printer stopped operating normally due to an unknown problem.

Restart the machine. Press the power switch to turn the power OFF (Turning OFF the Machine), wait for longer than 10 seconds, and then turn the power ON again (Turning ON the Machine). If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

FF FONT FULL

Could not register font information in the font table because there were too many fonts to register.

Cancel printing (Canceling Printing), initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual Web site.

Select <Skip Error>, and continue printing. However, the data that could not be registered will not be printed correctly.

FM DL SIZE ERROR n (n is a single alphanumeric character)

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

FM DL SCALE ERROR n (n is a single alphanumeric character)

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

FM DL FONT MEMORY FULL

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

FM FILE ACCESS ERROR

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

FM SC WORK MEM. ERROR n (n is a single alphanumeric character)

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

FM ALIGNMENT ERROR

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

FM FONT PARSE ERROR

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

FM FONT MEMORY FULL

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

FM WORK MEMORY ERROR

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

IEEE 802.1X error. Set correct auth. info.

The client authentication information is not set correctly.

Check whether the authentication method and authentication information (key and certificate, user name and password, and CA certificate) are set correctly.

IEEE 802.1X error. No reply from the destination.

An error occurred while communicating with the authenticator.

Check whether the authenticator (LAN switch) and RADIUS server are set correctly.

IEEE 802.1X error. Cannot analyze cert.

Failed to analyze the server certificate sent from the RADIUS server.

Check the content of the server certificate of the RADIUS server.

IEEE 802.1X error. Cert. is incorrect.

An error occurred when using the server certificate sent from the RADIUS server as a CA certificate for validation.

Check the content of the server certificate of the RADIUS server and the CA certificate registered in the machine.
Registering a CA Certificate

IEEE 802.1X error. Auth srvr cert expired

The server certificate sent from the RADIUS server has expired.

Check the expiration date of the server certificate of the RADIUS server.

IEEE 802.1X error. Change the authentication password.

The password has expired.

Set a new password.

IEEE 802.1X error. Check the authentication settings.

The authentication method set in the machine and the authentication method set in the RADIUS server do not match.

Check the authentication method set in the machine and the RADIUS server, and set the correct authentication method.

Cannot delete the default key because it is in use by TLS or other settings. Check the settings.

The key and certificate you are trying to delete is being used in TLS encrypted communications.

Set all TLS settings to <Off> to stop TLS encrypted communication.

TCP/IP Error

Could not automatically retrieve the address with DHCP and Auto IP.

If the address cannot be automatically retrieved with DHCP and Auto IP, <IP Address> in <IPv4 Settings> is set to 0.0.0.0. Set the correct IPv4 address. In addition, if you selected <Wired LAN + Wireless LAN> or <Wired LAN + Wired LAN> in <Select Interface>, correctly configure the IPv4 address of the sub line.
Setting an IPv4 Address
<IP Address Settings> (<Sub Line Settings>)

0.0.0.0 is set as a fixed IPv4 address in <IP Address> in <IPv4 Settings>.

Set the correct IPv4 address.
Setting an IPv4 Address
<IP Address Settings> (<Sub Line Settings>)

The IPv6 address is not set correctly.

Check the following. It may take several minutes until the stateless address is decided.

Check whether <Use IPv6> is set to <On> in <IPv6 Settings>.

When using a stateless address or DHCPv6, check whether each address has been retrieved.

If the address has not been retrieved, check the settings of the router and the DHCPv6 server.

Setting an IPv6 Address

The address of the DNS server is not set correctly.

Check whether the address of the DNS server is set correctly in <IPv4> or <IPv6>.
Making DNS Settings

Could not send to the TCP/IP protocol stack.

Check whether the IPv4 address or IPv6 address is set correctly in <IPv4 Settings> or <IPv6 Settings>. In addition, if you selected <Wired LAN + Wireless LAN> or <Wired LAN + Wired LAN> in <Select Interface>, correctly configure the IPv4 address of the sub line.
Setting an IPv4 Address
Setting an IPv6 Address

Check the TCP/IP.

The TCP/IP of the machine is not operating.

Check the IP address, DHCP, and Auto IP settings in <TCP/IP Settings>.
Setting an IPv4 Address

If you selected <Wired LAN + Wireless LAN> or <Wired LAN + Wired LAN> in <Select Interface>, check the settings for the IP address and DHCP in <Sub Line Settings>.
<IP Address Settings> (<Sub Line Settings>)

Check the TCP/IP settings. (Main Line)

The IP address of the main line is set to "0.0.0.0".

Set a different IP address.
Setting an IPv4 Address

Check the TCP/IP settings. (Sub Line)

The IP address of the sub line is set to "0.0.0.0".

Set a different IP address.
Setting the IPv4 Address of the Sub Line

Universal Print: Srvr. communication error

The machine is not connected to the network correctly.

Check the machine and network settings, and try connecting again.

Could not communicate because a server error occurred.

Check whether the server is operating normally.

Communication with the server is blocked due to firewall settings.

Configure the firewall settings to allow communication.

Universal Print: Srvr. authentication error

An error has occurred during server authentication.

Restart the machine. If the message still appears after restarting the machine, make a note of the message and contact your dealer or service representative.

Universal Print: Certificate expired.

The expiration date of the certificate has expired.

Delete this machine from Microsoft Entra ID and the computer, re-register the machine, and then update the certificate.

Universal Print: Internal error

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message still appears after restarting the machine, make a note of the message and contact your dealer or service representative.

Universal Print: Printer not registered

This machine was deleted from Microsoft Entra ID and could not be communicated with.

Re-register this machine in Microsoft Entra ID.

Chk. wired LAN adapter connected to USB port.

Multiple USB-LAN adapters are connected, or the USB-LAN adapter is not connected/recognized.

Check the connection of the USB-LAN adapter.
Connecting to a Wired LAN for the Sub Line

If you reconnected the USB-LAN adapter, restart the machine.
Front Side

XPS Print Range Error

There are no pages that can be processed in the specified range for printing.

Specify a correct page range.

XPS Image Data Error

Failed to extend the image data.

Replace the image data in the XPS file and try printing again.

XPS Spool Memory Full

There is insufficient memory to process the XPS data.

Restart the machine and try printing again. If you still cannot print, divide the pages into multiple files and print them separately.

XPS Data Error

An invalid command is specified due to corrupt data, etc. and processing cannot continue.

Perform printing again using XPS data in a format supported by the machine.

XPS Unsupport Image Error

An unsupported data format is included.

Convert the data to the TIFF or JPEG format and try printing again.

XPS Font Error

Failed to analyze the font data.

Replace the font data in the XPS file and try printing again.

XPS Page Data Error

Cannot generate pages because the descriptions are incorrect.

Perform printing again using XPS data in a format supported by the machine.

XPS Memory Full

There is insufficient memory to process the XPS data.

Select <Skip Error>, and continue printing. However, pages that include the data that caused the error may not be printed correctly.

Cannot guarantee qlty. XXXX rplcmt. rcmnded. Check the item name from Status Monitor.

A toner cartridge has reached the end of its lifetime.

It is recommended to replace the toner cartridge. But you may be able to continue printing. In this case, the print quality is not guaranteed.
Procedure for Replacing the Toner Cartridge


The "XXXX" in the message indicates the toner color.

Cannot find the access point.

The access point could not be found.

Check the wireless LAN settings.
Check the settings and information of the wireless LAN

Could not delete authentication information because an error occurred.

The authentication information could not be deleted because an unknown error occurred.

Contact your dealer or service representative.

Could not set authentication information because an error occurred.

The authentication information could not be set because an unspecified error occurred.

Contact your dealer or service representative.

An error occurred. Contact the system manager.

The selected user has already been deleted.

An unexpected system error occurred.

Check the operations and log in again. If you still cannot log in, consult your system administrator.

Prepare a new waste toner container. (Replacement not yet needed.)

The waste toner container is almost full.

You can continue printing for a while, but you should have a new one available so that you can make replacement as soon as it is needed. If you decide to replace the waste toner container at the time when this message is displayed, press the icon at the bottom right of the screen to display a motion video to give the instructions for waste toner container replacement. Follow these instructions to replace the waste toner container.
Procedure for Replacing the Waste Toner Container

Replace the waste toner container.

The waste toner container is full, so printing is not possible any longer.

Follow the instructions on the screen to replace the waste toner container.
Procedure for Replacing the Waste Toner Container

Check the remaining toner in the toner cartridge. Printing is possible if there is still toner left in the toner cartridge.

A toner cartridge needs to be replaced soon. Make sure that you have a replacement toner cartridge ready.

Replace the toner cartridge if you see this message before you start to print a large job. This message is displayed when <Action When Remaining Toner Is Low> is set to <Display Warning Screen>.
<Action When Remaining Toner Is Low>

An error occurred during verification.

The certificate is invalid.

Register the correct certificate and specify the settings again.
Configuring the Key and Certificate for TLS
Registering a Key and Certificate for Network Communication

This CRL is invalid.

The certificate revocation list (CRL) may be corrupt, or a signing algorithm not supported by the machine may be used.

This CRL has expired.

The start date for the certificate revocation list (CRL) may be set to a date in the future.

Check the start date of the certificate registered in the machine. If the start date is set to a date in the future, use the certificate on a day after that date.
Registering a Certificate Revocation List (CRL)

The date and time set on the machine may be incorrect.

Check the date and time setting of the machine.
Setting the Date/Time

Cannot register because the algorithm of this key is not supported.

You tried to register the key and certificate file of an unsupported encryption algorithm.

Register the key and certificate file of a supported encryption algorithm.
Registering a Key and Certificate
System Specifications

Cannot set this key as the default key because it is corrupted or invalid.

The key specified for the machine cannot be set because it is corrupted.

This certificate has been revoked.

The certificate is included in the certificate revocation list (CRL).

This certificate is invalid.

The certificate is invalid.

Register the correct certificate and specify the settings again.
Configuring the Key and Certificate for TLS
Registering a Key and Certificate for Network Communication

This certificate has expired.

The certificate may have expired.

Check the expiration date of the certificate registered in the machine. If the certificate has expired, register a valid certificate.
Registering a Key and Certificate for Network Communication

The date and time set on the machine may be incorrect.

Check the date and time setting of the machine.
Setting the Date/Time

The appropriate paper size, A4, is not available.

Paper of the optimal size selected with Automatic Paper Selection has not been loaded.

Load paper of the displayed size.

<Paper Source Auto Selection> is set to <Off>.

Specify the paper drawer manually.

Set a paper source loaded with the optimal paper size to <On> in <Paper Source Auto Selection>.
<Paper Source Auto Selection>

Paper of a type that cannot be selected with Automatic Paper Selection is loaded.

Specify the paper drawer manually.

Subnet Mask Conflict

The network addresses of the main line and sub line conflict.

Check the IP address and subnet mask settings of the main line and sub line.
Setting an IP Address

The default key is not set.

The key and certificate (TLS server certificate) are not registered.

To use TLS encrypted communication, first register the key to be used.
Configuring the Key and Certificate for TLS

An unusable wired LAN adapter was connected.

A USB-LAN adapter that cannot be used with the machine is connected.

For information on the USB-LAN adapters that can be used, contact your dealer or service representative.
Connecting to a Wired LAN for the Sub Line

Could not verify the certificate.

The CA certificate of a certificate authority could not be confirmed.

Cannot change the settings because the selected key is being used.

The key and certificate you are trying to delete is being used in TLS encrypted communications.

Set all TLS settings to <Off> to stop TLS encrypted communication.

Session timed out. Wait a moment, then try to access the database again.

The session timed out because the specified length of time elapsed.

Try accessing again after waiting a while. If the session continues to time out, restart the machine.

Direct Connection ended due to an error.

Failed to connect to the mobile device, or no data was sent or received between the machine and the connected mobile device for a certain period of time.

Check the connection between the machine and the mobile device.

Cannot print because a non-Canon or counterfeit toner cartridge may be in use.

A toner cartridge for which the print quality cannot be guaranteed may be installed.

It is recommended to replace the toner cartridge.

Printing cannot continue while this message is displayed.
<Canon Genuine Mode>

Could not register because the number of registered users has reached the limit.

Cannot register the user because the number of users has exceeded the upper limit.

Delete any unnecessary users.

Insert the toner cartridge in the correct color slot.

The color of one of the inserted toner cartridges may be incorrect.

Make sure to check the status of the inserted toner cartridge.

To continue using the toner cartridge, press <I Agree>. If you select this option, the operation of the machine is not guaranteed.

To replace the toner cartridge, press <Cancel>.

If you are not sure about the remedies, contact your dealer or service representative from which you purchased the toner cartridge.

The entered PIN is incorrect.

An incorrect PIN was entered.

Enter the PIN again.

If you do not know the correct PIN, contact the administrator.

The authentication server is not running. Contact the system manager.

The LAN cable is disconnected.

Connect the LAN cable.

The Active Directory server is not running.

Start the Active Directory server.

The KDC service of Active Directory is stopped.

Follow the procedure below to check the status of the service.

1. Start the "Service" management tool of Active Directory.

2. Check whether the Active Directory server is operating normally.

Communication with the Active Directory*server is blocked by the firewall.

Stop blocking the default port 88.

* If Active Directory is set as the login destination, communication is normally performed with the UDP protocol using port 88, but the data may be processed with the TCP protocol if it exceeds a certain size.

Cannot find the authentication server. Contact the system manager.

The LAN cable is disconnected.

Connect the LAN cable.

The primary/secondary DNS server settings of the machine are incorrect or not set.

Check and adjust the DNS server settings of the machine.

The DNS server specified in the machine is not running or its service is stopped.

Follow the procedure below to check the status and settings of the DNS server.

1. Check whether the DNS server specified in the machine is running.

2. Start the "Service" management tool of the DNS server.

3. Check the status in [DNS Server], and if [Enable] is not displayed, right-click and select [Enable].

Check whether the host record exists in the DNS server.

Check whether a host record exists in the DNS server, and whether the forwarder settings are correct.

Anonymous access to auth. server is not allowed. Contact the system manager.

Anonymous access is not allowed on the LDAP server.

On the information input screen of the LDAP server, select [Use Authentication Information of Each User], and then specify the user name and password according to what is registered in the LDAP server.
Registering Server Information

Account info needed to log in to auth. server is invalid. Contact sys manager.

The user name or password is not set correctly.

Confirm the authentication user ID and password, and whether the user has administrator privileges.

The attributes specified in the server settings are not set correctly.

Confirm that the attributes are correct. Also, make sure that the fields (attribute names) do not contain invalid values.
Registering Server Information

The administrator account information specified in the server settings is not set correctly. Alternatively, the user could not log in as an administrator.

Specify the correct administrator account information.

The information for the server settings is insufficient.

Confirm that the attributes necessary for logging in are set correctly.
Registering Server Information

IP address conflict detected.

The IPv4 address set for the machine already exists in the same network as the machine.

Change the IP address of the machine in <IP Address> in <IPv4 Settings> so that it does not conflict with the IP address of another device.
Setting an IPv4 Address

An IP address conflict was detected on the network. (Main Line)

The IPv4 address set for the main line of the machine already exists on the same network as the machine.

Change the IP address of the main line of the machine so that it does not conflict with the IP address of another device.
Setting an IPv4 Address

An IP address conflict was detected on the network. (Sub Line)

The IPv4 address set for the sub line of the machine already exists on the same network as the machine.

Change the IP address of the sub line of the machine so that it does not conflict with the IP address of another device.
Setting the IPv4 Address of the Sub Line

Check the network connection.

The cable is not connected to the machine correctly.

Check whether the LAN cable is connected correctly. If you had to connect it again, restart the machine.
Connecting to a Wired LAN

The machine is not connected to the network.

If you want to use the machine without connecting to a network, set <Confirm Network Connection> to <Off>.
<Confirm Network Connection>

Check the network connection.(Main Line)

The machine and the LAN cable of the main line are not connected correctly.

Check whether the LAN cable is connected correctly. If you had to connect it again, restart the machine.
Connecting to a Wired LAN

The machine is not connected to the network.

If you want to use the machine without connecting to a network, set <Confirm Network Connection> to <Off>.
<Confirm Network Connection>

Check the network connection. (Sub Line)

The machine and the LAN cable of the sub line are not connected correctly.

Check whether the LAN cable is connected correctly. If you had to connect it again, restart the machine.
Front Side

The machine is not connected to the network.

If you want to use the machine without connecting to a network, set <Confirm Network Connection> to <Off>.
<Confirm Network Connection>

Cannot log in because an authentication error occurred in Department ID Management. Contact the system manager.

When using User Authentication, Department ID Management is enabled but Department IDs have not been assigned to users.

If you are a general user, ask your administrator to assign you a Department ID.

If you are an administrator user, ask the Department ID Management administrator to assign you a Department ID. If no administrator users can log in, contact your dealer or service representative.

PDL Invalid DLG Input

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

PDL DLG Rendering Error

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

PDL DLG Unknown Error

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

PDL DLG Memory Full

The work memory was insufficient when the system was processing data (in particular, graphic processing and text processing).

Select <Skip Error>, and continue printing. However, pages that include the data that caused the error may not be printed correctly.

PDL DLG Mem. Alloc. Error

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

PDL GL Orig. Pt Unknown

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

PDL GL Coord.Result

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

PDL Invalid GL Input

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

PDL GL Range Check

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

PDL GL Memory Full

The work memory was insufficient when the system was processing data (in particular, graphic processing and text processing).

Select <Skip Error>, and continue printing. However, pages that include the data that caused the error may not be printed correctly.

PDL GL Mem. Alloc. Error

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

PDL IMG Refer. Data Error

The TIFF or JPEG data includes data that cannot be processed with the machine.

Cancel printing (Canceling Printing), initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual Web site.

PDL IMG Initial. Error

The memory for printing the TIFF or JPEG data was insufficient.

Cancel printing (Canceling Printing), initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual Web site.

PDL IMG Process. Error

An unknown problem occurred while processing the TIFF or JPEG data.

Cancel printing (Canceling Printing), initialize the printer, and try printing again. However, note that initializing the printer will erase all the data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual Web site.

PDL IMG Invalid Data

The TIFF or JPEG data includes data that cannot be processed with the machine.

Cancel printing (Canceling Printing), and check the TIFF or JPEG data.

Select <Skip Error>, and continue printing. However, the data that caused the error will not be printed.

Data that cannot be processed by the machine because the machine has the same IP address as another device, etc. was sent.

Cancel printing (Canceling Printing), check the IP address in <TCP/IP Settings>, and change the IP address if necessary.
Setting an IP Address

PDL IMG Work Memory Full

The memory for processing the TIFF or JPEG data was insufficient.

Cancel printing (Canceling Printing), initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual Web site.

Select <Skip Error>, and continue printing. However, the data that caused the error will not be printed.

PDL nn Rendering Error (nn is the module name)

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

PDL PDF Error

PDF data that cannot be processed with the machine was sent.

Cancel printing (Canceling Printing), optimize the PDF using Adobe Acrobat, and try printing again.

Cancel printing (Canceling Printing), open the PDF file in an application, and try printing again using the printer driver.

If the above-mentioned remedies do not solve the problem, make a note of the message and contact your dealer or service representative.

PDL PDF Data Decode Error

The password for printing the PDF file is incorrect.

Enter the correct password, and try printing again.

Printing is not allowed in the security settings of the PDF file.

Change the PDF file to allow printing in an application for editing PDF files.

If the PDF file is linked with a policy server, the policy server cannot be accessed.

Check whether the policy server is turned on.

Check whether the machine, policy server, and network are operating normally.

PDL PDF Memory Full

There is insufficient memory to process the PDF data.

Cancel printing (Canceling Printing), optimize the PDF by adjusting settings such as the image resolution using Adobe Acrobat (to reduce the size of the data to print at one time), and perform printing again.

Cancel printing (Canceling Printing), divide the pages of the PDF data in Adobe Acrobat into multiple files, and try printing again.

Cancel printing (Canceling Printing), open the PDF file in an application, and try printing again using the printer driver.

PDL RIP Process. Error

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

PDL XPS Error

An undefined error occurred.

Restart the machine and try again. If the message is still displayed, make a note of the message and contact your dealer or service representative.

PDL XPS Initialize Error

An unknown error such as not being able to retrieve memory during initialization occurred.

Restart the machine and try again. If the message is still displayed, make a note of the message and contact your dealer or service representative.

PDL XPS Rendering Error

An error occurred in the rendering system.

Restart the machine and try again. If the message is still displayed, make a note of the message and contact your dealer or service representative.

PDL Image Comp. Error

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

PDL Rendering Timeout

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

PDL Data Transfer Error

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

PDL Reg. Access Error

The printer stopped operating normally due to an unknown problem.

Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.

Prepare the XXXX toner cartridge.

Toner in the toner cartridge is running out.

You can continue printing, but at this time you should prepare a new toner cartridge to have it available when needed.


This message may not be displayed depending on your contract. The "XXXX" in the message indicates the toner color.

The password does not meet the policy requirements. Change the password.

The entered password violates the password policy.

Enter a password that complies with the password policy. If you do not know the password policy, consult your system administrator.

A toner cartridge that cannot be used with this device has been inserted, so printing is currently unavailable.

A toner cartridge that can be used with the machine has not been loaded.

Load the toner cartridge that can be used with the machine. For instructions on checking the model number of the toner cartridge, see Replacement Parts.

Printing cannot continue while this message is displayed.

Timer settings for this device and the authentication server may not be synchronized. Contact the system manager.

The date and time settings of the machine and the authentication server are different.

Synchronize the date and time settings of the machine and the authentication server.

No Paper

The paper in the paper source has run out.

Load paper in the paper source displayed on the screen.
Paper Loading Operations

The paper guides in the paper source are in the wrong position.

Adjust the paper guides according to the edges of the paper. Depending on the cut edge of the paper, multiple sheets of paper may be fed together when printing, which can cause paper jams. This can be reduced by changing the orientation of the loaded paper.

The paper settings differ from the paper that is loaded.

Press

(Status Monitor)

select <Device Status>

<Paper Information> to check the paper setting. If the paper settings are incorrect, match them with the paper that is loaded. The paper loaded in the paper drawers and multi-purpose tray can be set in <Paper Settings> on the <Home> screen.
Specifying Paper Size and Type

The paper settings of the driver or application differ from the paper that is loaded.

Check the paper settings on the [Printing Preferences] screen of the printer driver, and if the paper settings are incorrect, match them with the paper that is loaded.