Uninstalling This Software
This section describes the method for uninstalling this software.
IMPORTANT |
Do not use the delete function of the installer. If this software was upgraded from an old version, it may not be able to be uninstalled correctly. To remove all the devices for monitoring, it is necessary to cancel the proxy settings of devices with [Monitoring Method] set to [CCA] before uninstalling this software. |
Procedure for Removing Devices
The procedure for canceling the proxy settings of devices with [Monitoring Method] set to [CCA] is indicated below.
IMPORTANT |
The operations in this software and the operations on the Remote Monitoring Server must be performed immediately after one another. Do not perform this operation if the devices that were monitored will continue to be monitored in an instance of this software operating on another computer. |
1.
Click [Batch Clear Device Registration] on the [Managed Devices] tab.
All the devices for monitoring are removed and registered in the list on the [Devices Removed from Management] tab.
The devices with [Monitoring Method] set to [CCA] are instructed to cancel the proxy settings.
2.
Delete the information of the devices to remove from the Remote Monitoring Server.
3.
Click [Retrieve Device List] on the [Managed Devices] tab of this software.
4.
Confirm that all the devices that were monitored are displayed on the [Devices Removed from Management] tab and that [Not Registered] is displayed for [Registration Status] for those devices.
Devices without [Not Registered] displayed for [Registration Status] may not have been able to communicate or may have been turned OFF when the process in [Batch Clear Device Registration] was executed. If such devices exist, check the communication status of the devices and repeat the procedure from step 1.
Uninstalling This Software
1.
Log on to the computer as a user with Administrator privileges.
2.
Exit all application software that is running.
3.
Select [Settings] > [Apps] from the Start menu.
4.
On the [Apps & Features] screen, click [Canon Data Collection Agent], then click [Uninstall].
NOTE |
If this software was upgraded from an old version, the version before upgrade is displayed. |
A screen indicating the progress of uninstallation is displayed.
When the uninstallation process is complete, this software is removed from the list.
5.
If [Squid] is displayed on the [Apps & Features] screen, click [Squid], then click [Uninstall].
NOTE |
If both of the following conditions are met, it is necessary to manually uninstall Squid. In other cases, it will be automatically uninstalled. This software was upgraded from version 1.x to this version [Monitoring Mode] was set to [CCA Mode]. |