List of Error Messages (Basic Functions)

This section describes the particularly important error messages that are displayed while operating the basic functions of this software.

Installation

A file or folder already exists in the installation folder.
Status
This software cannot be installed because a file or folder (including a hidden file or folder) exists in the folder specified in [Install in].
Remedy
Specify an empty folder as the destination to install the software.
Enter the agent activation key.
Status
An activation key was not entered when installing the Agent.
Remedy
Enter the correct activation key. If the activation key is unknown, reissue the activation key. For details, see the following.
Configuring the Agents

Upgrading

Could not install the file <file name>.
Status
The uploaded file is not a file used for upgrading.
Remedy
Upload a file used for upgrading. For details, see the following.
Upgrading This Software

Common

A message such as the following is displayed.
- Could not retrieve.
- Could not update.
- Could not create.
- Could not delete.
Status
This software may not be connected to the database.
Remedy
If you are using SQL Server, confirm the following.
Database settings
Firewall settings
Network connection (when SQL Server is running in a different computer to this software)
Cannot send e-mail. Check the e-mail server settings.
Could not send a test e-mail.
Status 1
The e-mail transmission settings may not be specified correctly.
Remedy
Check whether the settings required for sending e-mail have been configured correctly. For details, see the following.
Configuring the Preferences
Status 2
There is a problem with the settings of the mail server.
Remedy
Check with the administrator of the mail server.

Filter

The specified item cannot be added because it is already set.
Status
Multiple conditions cannot be specified for the conditions you tried to add.
Remedy
Select a different condition from the drop-down list. Alternatively, add a condition after deleting a condition that has been added.

Device List

Could not import the file <file name>.
Status
You tried to import a file with a problem in its content.
Remedy
Import the file after correcting its content. For details, see the following.
Importing Device Information
Could not analyze the file.
Status
You tried to import a file with a problem in its content.
Remedy
Import the file after correcting its content. For details, see the following.
Importing Device Information

Device Group

Too many devices are selected.
Status
When creating a device group, the number of selected devices exceeded the number that can be registered to a device group.
Remedy
Up to 5,000 devices can be registered to a device group with [Group Type] set to [Static (Specify devices manually)]. Ensure that the number of items to register is 5,000 or less.

Task Log

A timeout has occurred for one or more devices.
Status
The device is not connected to the network or its power is not ON.
Remedy
Correctly connect the device to the network. Or, turn the power of the device ON.
An error has occurred for one or more devices.
Status
Could not execute a task for devices due to an unspecified reason.
Remedy
Check the execution result of the device that caused the error on the [Task Result Details] page. After checking the error, perform the required remedy.
Checking the Task Execution Results
NOTE
Also check the initial settings of the devices required for using the functions of this software. For details, see the description of "Specifying the Initial Settings of Printers" for each function.

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USRMA-9001-002023-07Copyright CANON INC. 2023