If the Problem Persists
If the problem persists even after trying the troubleshooting methods, contact your dealer or service representative.
IMPORTANT
Do not disassemble or repair the machine yourself.
Disassembling or repairing the machine yourself may void the warranty.
Checks Before Contacting Your Dealer or Service Representative
Product name (C7165)
Dealer purchased from
Details of the problem (such as operation details and their results)
Serial number
How to Look Up the Serial Number
The serial number is displayed at the bottom left of the screen when you press [
] on the [Home] screen or other screen.
] on the [Home] screen or other screen.You can also check the serial number on the Portal page of Remote UI. Remote UI Portal Page
You can also check this information on the label on the back of the machine.
