List of Error Messages (Firmware Management)
This section describes the error messages displayed while operating Firmware Management that need to be resolved.
Registering Firmware
The specified file <file name> is incorrect.
Status
The file of the firmware may be incorrect.
Remedy
If this message is displayed even though a firmware file is specified, contact the following.
Your local authorized Canon dealer
A firmware update task for Type II printers ends with an error and the following information is displayed.
- The printer settings are configured so that firmware updates using Local CDS are not allowed.
- A distribution server error occurred.
Status 1
The firmware may not be registered to this software.
Remedy
Check whether the firmware for the target printers is registered to this software. If it is not, execute the task after registering the firmware. For details, see the following.
Status 2
The registered firmware may be incorrect or the serial number of the target printers may not be included in the registered firmware.
Remedy
Obtain the firmware corresponding to the target printer. For details, contact the following.
Your local authorized Canon dealer