When a Problem Cannot Be Solved
If you cannot solve a problem by referring to the information in this chapter, contact your dealer or service representative or the Canon help line.
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Do not disassemble or repair the machine yourselfIf you disassemble or repair the machine yourself, it may not be covered by warranty. |
When Contacting Canon
When contacting us, have the following information ready:
Product name (C1936P)
Dealer where you purchased the machine
Details about your problem (such as what you did, what happened as a result, and displayed messages)
Serial number (indicated on the label on the left side of the main unit)
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Checking the serial number from the control panelYou can also check by  (Status Monitor)  <Device Status> Serial Number>. |