Cannot Print (Wired LAN)

Troubleshoot by checking the items below.

Is the Printer Port of the Computer Configured Correctly? (Windows)

Change the settings if they have not been configured correctly. If there is no available port, add a new port.
Viewing the Printer Port
Configuring a Printer Port (Windows)

Can You Access Remote UI?

If you cannot access Remote UI, the firewall settings of the machine may be incorrect, preventing communication with the computer.
Use the following procedure to disable the firewall settings with the control panel, and then use Remote UI to configure the firewall again.

Administrator privileges are required. The machine must be restarted to apply the settings.

Touch Panel Model

Disable the firewall settings.

To Disable IPv4 Address Filter

[Home] screen on the control panel

[Menu]

[Preferences]

[Network]

[Firewall Settings]

[IPv4 Address Filter]

[Outbound Filter] or [Inbound Filter]

[Off]

Restart the machine.

To Disable IPv6 Address Filter

[Home] screen on the control panel

[Menu]

[Preferences]

[Network]

[Firewall Settings]

[IPv6 Address Filter]

[Outbound Filter] or [Inbound Filter]

[Off]

Restart the machine.

To Disable MAC Address Filter

[Home] screen on the control panel

[Menu]

[Preferences]

[Network]

[Firewall Settings]

[MAC Address Filter]

[Outbound Filter] or [Inbound Filter]

[Off]

Restart the machine.

Configure the firewall correctly. Setting the Firewall

5 Lines LCD Model

Disable the firewall settings.

To Disable IPv4 Address Filter

[Home] screen on the control panel

[Menu]

[Preferences]

[Network]

[Firewall Settings]

[IPv4 Address Filter]

[Outbound Filter] or [Inbound Filter]

[Off]

Restart the machine.

To Disable IPv6 Address Filter

[Home] screen on the control panel

[Menu]

[Preferences]

[Network]

[Firewall Settings]

[IPv6 Address Filter]

[Outbound Filter] or [Inbound Filter]

[Off]

Restart the machine.

To Disable MAC Address Filter

[Home] screen on the control panel

[Menu]

[Preferences]

[Network]

[Firewall Settings]

[MAC Address Filter]

[Outbound Filter] or [Inbound Filter]

[Off]

Restart the machine.

Configure the firewall correctly. Setting the Firewall

Reinstalling the Printer Driver

Uninstall the installed driver, and then reinstall it.
For details about uninstalling and installing drivers, see the driver manual at the online manual site.
https://oip.manual.canon/

Are You Using Resident Software?

If you are using resident software, such as security software, disable it and then try printing.

Can You Print from Another Computer in the Network?

If you cannot print from another computer, contact your dealer or service representative. If the Problem Persists