Setting Up
This is a list of problems that can occur during setup of the machine. Check how to troubleshoot the problem based on the symptom.
Problems During Driver Installation
Problems with Wireless LAN and Wired LAN Connection
Cannot Connect to Wireless LAN
Check whether the machine can connect to the network.
Cannot Connect to Wireless LANCannot Connect to Wired LAN
The IP address setting may have failed. Set the IP address again.
Setting IPv4 AddressesSetting IPv6 AddressesCannot Connect to Wireless LAN and Wired LAN at the Same Time
You cannot connect the machine to a wireless LAN and wired LAN at the same time. You can connect to USB and wireless LAN or USB and wired LAN at the same time.
Cannot connect with TLS encrypted communication.
If you set a TLS version that is not supported by your operating system or software such as the browser, the machine cannot connect to the network using TLS encrypted communication.
Upgrade your operating system and software, or lower the TLS version until connections are possible. However, if you lower the TLS version, connections may not be sufficiently secure.
Using TLSProblems with USB Connection
The Computer Cannot Communicate with the Machine
Try the following:
Replace the USB cable. If the USB cable is long, replace it with a short cable.
If you are using a USB hub, connect the machine directly to the computer using a USB cable.