List of Error Messages (Basic Functions)
This section describes the particularly important error messages that are displayed while operating the basic functions of this software.
Installation
A file or folder already exists in the installation folder.
Status
This software cannot be installed because a file or folder (including a hidden file or folder) exists in the folder specified in [Install in].
Remedy
Specify an empty folder as the destination to install the software.
Enter the agent activation key.
Status
An activation key was not entered when installing the Agent.
Remedy
Enter the correct activation key. If the activation key is unknown, reissue the activation key. For details, see the following.
Upgrading
Could not install the file <file name>.
Status
The uploaded file is not a file used for upgrading.
Remedy
Upload a file used for upgrading. For details, see the following.
Common
The manager or one or more agents are using an untrusted certificate. Set trusted certificates.
Status
The certificates configured in the Manager or one or more Agents of this software may be invalid.
Remedy 1
Check for invalid certificates on the following page and configure valid certificates again.
[System] menu > [Preferences] > [Manager/Agent Communication Settings]
For details on registering certificates and configuring the Manager and Agent, see the following.
Remedy 2
If you cannot take the action in Remedy 1 immediately, you can use the software with certificate verification temporarily disabled. To do so, deselect the [Verify certificates during HTTPS communication between manager and agents] check box on the following page.
[System] menu > [Preferences] > [Manager/Agent Communication Settings]
If you deselect the check box, you will not be able to select [Verify certificates during HTTPS communication between manager and agents] until the Manager and all Agents are configured to use a valid certificate.
There is a risk of man-in-the-middle attacks because certificate verification has not been performed. It is recommended to enable verification in [Certificate Verification Settings] under [Preferences].
Status
If the Agent of this software is running on a computer other than the computer where the Manager of this software is running, the certificate for encrypted communication from the Manager to the Agent is not configured to be verified.
Remedy 1
If a valid certificate is configured for the Manager and all Agents of this software, select the [Verify certificates during HTTPS communication between manager and agents] check box on the following page.
[System] menu > [Preferences] > [Manager/Agent Communication Settings]
Remedy 2
If a valid certificate is not configured for the Manager and all Agents of this software, register a valid certificate on all computers where the Manager or the Agent of this software is running, and configure the Manager and all Agents to use that certificate. Next, select the [Verify certificates during HTTPS communication between manager and agents] check box on the following page.
[System] menu > [Preferences] > [Manager/Agent Communication Settings]
For details, see the following.
One or more certificates will expire soon. Update the certificates.
Status
The certificates configured for the Manager or one or more Agents of this software will expire soon.
Remedy
Check the certificate that is about to expire on the following page, then update the certificate.
[System] menu > [Preferences] > [Manager/Agent Communication Settings]
For details on registering certificates and configuring the Manager and Agent, see the following.
A message such as the following is displayed.
- Could not retrieve.
- Could not update.
- Could not create.
- Could not delete.
Status
This software may not be connected to the database.
Remedy
If you are using SQL Server, confirm the following.
Database settings
Firewall settings
Network connection (when SQL Server is running in a different computer to this software)
Cannot send e-mail. Check the e-mail server settings.
Could not send a test e-mail.
Status 1
The e-mail transmission settings may not be specified correctly.
Remedy
Check whether the settings required for sending e-mail have been configured correctly. For details, see the following.
Status 2
There is a problem with the settings of the mail server.
Remedy
Check with the administrator of the mail server.
Filter
The specified item cannot be added because it is already set.
Status
Multiple conditions cannot be specified for the conditions you tried to add.
Remedy
Select a different condition from the drop-down list. Alternatively, add a condition after deleting a condition that has been added.
Device List
Could not import the file <file name>.
Status
You tried to import a file with a problem in its content.
Remedy
Import the file after correcting its content. For details, see the following.
Could not analyze the file.
Status
You tried to import a file with a problem in its content.
Remedy
Import the file after correcting its content. For details, see the following.
Device Group
Too many devices are selected.
Status
When creating a device group, the number of selected devices exceeded the number that can be registered to a device group.
Remedy
Up to 5,000 devices can be registered to a device group with [Group Type] set to [Static (Specify devices manually)]. Ensure that the number of items to register is 5,000 or less.
Task Log
A timeout has occurred for one or more devices.
Status
The device is not connected to the network or its power is not ON.
Remedy
Correctly connect the device to the network. Or, turn the power of the device ON.
An error has occurred for one or more devices.
Status
Could not execute a task for devices due to an unspecified reason.
Remedy
Check the execution result of the device that caused the error on the [Task Result Details] page. After checking the error, perform the required remedy.
NOTE |
Also check the initial settings of the devices required for using the functions of this software. For details, see the description of "Specifying the Initial Settings of Printers" for each function. |