Cannot Print (Wi-Fi)

Troubleshoot by checking the items below.

Check the Wi-Fi Connection Status.

Check the connection status of the machine, and take action according to the status. Viewing the MAC Address and Connection Information of the Wi-Fi

If the Machine Is Not Connected to the Wi-Fi

Check the status of the computer and Wi-Fi router (access point) and the status of the machine, and reconnect to the Wi-Fi. Cannot Connect to Wi-Fi

If the Connection Is Poor

Change the following settings on the Wi-Fi router, and try printing:

Change the channel of the Wi-Fi router. If there are multiple Wi-Fi routers, separate the channels by five or more channels.

Increase the wireless output of the Wi-Fi router if possible.

Are the Machine and Computer Connected to the Same Wi-Fi Router?

When you are using a computer connected to a Wi-Fi, check that the SSID (identifier of the Wi-Fi router) of the machine matches that of the computer.
Viewing the MAC Address and Connection Information of the Wi-Fi
Viewing the Network Connection Information of the Computer

If the SSID of the machine and the computer do not match, configure the Wi-Fi connection settings on the machine again, and connect the machine to the SSID to which the computer is connected. Connecting to a Wi-Fi

Is the Printer Port of the Computer Configured Correctly? (Windows)

Change the settings if they have not been configured correctly. If there is no available port, add a new port.
Viewing the Printer Port
Configuring a Printer Port (Windows)

Can You Access Remote UI?

If you cannot access Remote UI, the firewall settings of the machine may be incorrect, preventing communication with the computer.
Use the following procedure to disable the firewall settings with the control panel, and then use Remote UI to configure the firewall again.

Administrator privileges are required. The machine must be restarted to apply the settings.

Disable the firewall settings.

To Disable IPv4 Address Filter

[Home] screen on the control panel

[Menu]

[Preferences]

[Network]

[Firewall Settings]

[IPv4 Address Filter]

[Outbound Filter] or [Inbound Filter]

[Off]

Restart the machine.

To Disable IPv6 Address Filter

[Home] screen on the control panel

[Menu]

[Preferences]

[Network]

[Firewall Settings]

[IPv6 Address Filter]

[Outbound Filter] or [Inbound Filter]

[Off]

Restart the machine.

To Disable MAC Address Filter

[Home] screen on the control panel

[Menu]

[Preferences]

[Network]

[Firewall Settings]

[MAC Address Filter]

[Outbound Filter] or [Inbound Filter]

[Off]

Restart the machine.

Configure the firewall correctly. Setting the Firewall

Reinstall the Printer Driver.

Uninstall the installed driver, and then reinstall it.
For details about uninstalling and installing drivers, see the driver manual at the online manual site.
https://oip.manual.canon/

Are You Using Resident Software?

If you are using resident software, such as security software, disable it and then try printing.

Can You Print from Another Computer in the Network?

If you cannot print from another computer, contact your dealer or service representative. If the Problem Persists