> Troubleshooting > Black Streaks (Lines) Appear in the Scan Data
6RWJ-09K

Black Streaks (Lines) Appear in the Scan Data

There might be dirt or smudges where the original is scanned. Clean the platen glass and feeder.
Illustrations for MF746Cx are described here.

Cleaning the platen glass

NOTE
Prepare a dampened, well-wrung-out cloth and a soft, dry cloth beforehand.
1
Turn off the power and disconnect the power plug from the outlet.
When the power is turned off, any data waiting to be printed is erased. Documents received into memory, documents queued to be sent, and reports printed automatically after sending/receiving documents are retained without being erased.
2
Open the feeder.
3
Wipe the platen glass and the underside of the feeder.
Wipe with the dampened, well-wrung-out cloth and then with the soft, dry cloth.
4
Wait for all moisture to dry completely.
5
Close the feeder gently.
6
Plug the power cord into the wall outlet and turn on the power.

Cleaning the feeder

NOTE
Prepare a dampened, well-wrung-out cloth and a soft, dry cloth beforehand.
1
Turn off the power and disconnect the power plug from the outlet.
When the power is turned off, any data waiting to be printed is erased. Documents received into memory, documents queued to be sent, and reports printed automatically after sending/receiving documents are retained without being erased.
2
Open the original supply tray.
3
Open the feeder cover.
4
Wipe the rollers inside the feeder.
Wipe with the dampened, well-wrung-out cloth and then with the soft, dry cloth.
IMPORTANT
Clean the roller area if it is extremely dirty. To clean, wipe with the dampened, well-wrung-out cloth and then with the soft, dry cloth.
5
Close the feeder cover and the original supply tray.
6
Open the feeder.
7
Wipe the document feed scanning area.
Wipe with the dampened, well-wrung-out cloth and then with the soft, dry cloth.
8
Wait for all moisture to dry completely.
9
Close the feeder gently.
10
Plug the power cord into the wall outlet and turn on the power.
If the problem persists even after cleaning the feeder,
Perform automatic feeder cleaning.