Cannot discover a device connected via a WSD port
This explains what to do if the device is not displayed in the [Fax List] of the installer even if it is connected and discovered via a WSD port, when installing with a network connection.
A number of causes can be considered. Change the settings as required while referring to each "Remedy."
Cause 1.
The device settings are incorrect.
Remedy
Check whether the following have been set at the device. If they have not been set, change the settings or install the appropriate driver.
The settings for both [Use WSD] and [Multicast Discovery Settings] are enabled.
[PDL Selection (Plug and Play)] and the page description language of the driver match.
For details about the setting method for the page description language (plug and play) function of the device, refer to the manual of the device.
Cause 2.
The network settings of the operating system are incorrect.
Remedy
Check whether the necessary settings have been configured in the network settings of the operating system. If they have not been set, change the settings.
(1) Display [Settings] > [Network & internet].
(2) Click [Properties] (or [Change connection properties]).
If you cannot find [Properties] (or [Change connection properties]), click the name of the connected network in [Show available networks] to display the screen for selecting the network profile.
(3) Select a private network for the network profile.
If the above method cannot be used, follow the procedure below. The screen for selecting the network profile may not be displayed, depending on your environment.
In Windows Server 2016
Display [Settings] > [Network & Internet] → click an icon displayed in the connection method to the current network → enable [Make this PC discoverable].
Cause 3.
The device is not displayed in the discovery results because the driver corresponding to the discovered device is already installed.
Remedy
If you want to install a driver by discovering a device, uninstall the driver first, then discover it again.
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