Troubleshooting
Preparation for Using Desktop
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Q. 1.
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I cannot register a printer output icon.
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A.
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The following printer drivers cannot be registered as printer output icons. Check the selected printer driver.
Canon Desktop Document Writer
Canon Output Manager Driver
Canon PM Driver
Canon DM Driver
Canon Printing Order Writer
Canon imageWARE Image Driver
Canon Form Manager PDF Writer
Desktop Document Writer
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Q. 2.
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I cannot register output icons.
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A.
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You can register up to 20 icons in the Output Bar. When 20 icons are already registered, delete a registered icon and then register a new icon.
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Q. 3.
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I cannot configure the Input Bar settings.
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A.
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You can register up to 10 buttons in the Input Bar. When 10 buttons are already registered, delete a registered button and then register a new button.
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Q. 4.
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I cannot register fax output icons.
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A.
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When you do not have any Canon fax machine registered in your computer, you cannot register fax output icons. Register a fax output icon after adding a Canon fax machine.
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Q. 5.
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I cannot register Personal Library.
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A.
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You cannot use the following types of folders as a Personal Library: a folder on a drive other than a local disk/network drive, a folder for Windows, and a folder with system attributes. Specify a folder other than the above mentioned ones to register a Personal Library. In addition, the folder for which you do not have the write permission (Windows) cannot be used as a Personal Library. Specify a folder for which you have the write permission (Windows) and register a Personal Library.
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Q. 6.
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I cannot connect to Document Server Library with the user name and password saved in my computer.
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A.
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Use the user name and password that are managed in Document Server.
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Basic Folder and File Operations in Desktop
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Q. 1.
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I cannot rename the document.
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A.
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Some characters cannot be used in document names. Such characters may vary depending on the library. Change the name to an appropriate one.
In a Personal Library, you cannot use the following characters as a document name:
\ / : * ? " < > | ,
Periods at the end
Control Code
"Recycle Bin"
"$Recycler.DT", "NUL.", "CON.", "AUX.", "COM1.", "COM2.", "COM3.", "COM4.", "COM5.", "COM6.", "COM7.", "COM8.", "COM9.", "LPT1.", "LPT2.", "LPT3.", "LPT4.", "LPT5.", "LPT6.", "LPT7.", "LPT8.", "LPT9"
"NUL.", "CON.", "AUX.", "COM1.", "COM2.", "COM3.", "COM4.", "COM5.", "COM6.", "COM7.", "COM8.", "COM9.", "LPT1.", "LPT2.", "LPT3.", "LPT4.", "LPT5.", "LPT6.", "LPT7.", "LPT8.", "LPT9" at the beginning Extensions such as .iwu, .iwn, .iwx, and .grb.
In a Document Server Library, you cannot use "Recycle Bin" and other prohibited characters in Document Server. For more information, see the Document Server manual.
The characters that cannot be used for SharePoint Server Library are prohibited characters in SharePoint Server. For more information, see the SharePoint Server manual.
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Q. 2.
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I cannot rename the document.
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A.
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You cannot change the name to the ones that are already used for a file or folder under the same folder.
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Q. 3.
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I cannot move a folder.
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A.
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You cannot register documents to a library or folder for which you do not have the edit permission or a higher permission. You cannot register documents to a library or folder for which you do not have the edit permission or a higher permission. Check your permission level.
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Q. 4.
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I cannot move a document.
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A.
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In Document Server Library or SharePoint Server Library, you cannot move the document stored in the location for which you do not have the edit permission or higher. You cannot register documents to a library or folder for which you do not have the edit permission or a higher permission. Check your permission level.
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Q. 5.
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I cannot register the [My Documents] folder to a library.
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A.
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This is because the My Library folder saved in the [My Documents] folder is registered as a Personal Library. To register the [My Documents] folder, cancel the registration of My Library.
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Q. 6.
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I cannot convert the pages in a document to images. Or, I cannot convert PDF documents and binder documents into TIFF documents.
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A.
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When converting documents 19 inches (482.6 mm) or larger, the process may not be performed correctly, depending on the environment in which Desktop is used. In this case, try performing the following operation.
If you want to convert the pages in a document to images
Change the [Color Mode] setting to [Grayscale] or [Black & White].
Reduce the value in [Resolution].
If you want to convert to a TIFF document
Change the [Color Mode] setting to [Grayscale] or [Black & White].
Select [ZIP] in [Compression Settings].
Reduce the value in [Resolution].
Deselect [Convert annotations into images].
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Displaying Desired Items
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Q. 1.
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I cannot browse to the content of the folder one level up using [Up].
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A.
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The content of the folder one level up will not be displayed when the status of the folder is changed by another process to any of the followings:
Moved
Deleted
Renamed
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Q. 2.
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The contents of libraries and folders are not displayed after the Desktop Browser display is updated.
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A.
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The contents of displayed libraries and folders cannot be browsed in any of the following situations:
The library has been deleted
The status is changed to "inaccessible."
The library information has been changed
The folder has been deleted by another user
The folder name has been changed by another user
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Q. 3.
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I cannot browse to the content of a folder by specifying its address.
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A.
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When the status of a folder whose path you specified is any of the following, the content of the folder cannot be browsed:
The folder does not exist (moved/deleted, never existed)
The user permission has changed to one that does not permit access
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Q. 4.
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The preview of a document is not shown.
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A.
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When you select a document in the recycle bin or in the checked out folder, the preview for the document is not available.
Since the preview is closed when Desktop Browser is started, it may not be displayed even when a document is still selected in Desktop Browser after startup. In this case, select another document and then select the desired one.
When [Enable preview feature for [Explorer]] is not specified in the [System Settings], the preview may not be available.
[Settings] > [System Settings] > [Browser] > [Display Settings] > [Document Preview Settings] > [Enable preview feature for [Explorer]]
When [Do not preview files with the specified extensions] is specified in the [System Settings], the documents which have extensions that are registered in [Specify Extensions] cannot be previewed.
[Settings] > [System Settings] > [Browser] > [Display Settings] > [Document Preview Settings] > [Do not preview files with the specified extensions]
When using Microsoft Office 2003, Excel and Word documents cannot be previewed.
When a permission password is configured for PDF documents, they cannot be previewed. For more information, see the following.
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Q. 5.
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The preview of an image is not shown.
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A.
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An image with an extension other than the following cannot be displayed:
.jpg, .jpeg, .bmp, .tif, .tiff, .png, .gif
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Q. 6.
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No folder contents are displayed when I select a folder in the File List View Pane.
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A.
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The path length of the folder to display exceeds the maximum path length. Shortening the names of the folders one level above the selected folder will display the contents of the folder. Check the folder names of folders in levels above the target folder.
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Q. 7.
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The right-click menu items and shortcut keys are displayed in English.
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A.
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When the language pack for .NET Framework 3.0 is not installed in your computer, some of the right-click menu items and shortcut keys are displayed in English. In this case, use "Windows Update" to install the language pack for .NET Framework or that for .NET Framework 3.5 SP1. For more information on "Windows Update," see "Help" for your computer.
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Q. 8.
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When I connect to a library configured as Advanced Space, it takes some time to display the File List View Pane.
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A.
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Processing annotation information of stored PDF documents may take time. To avoid this problem, in the confirmation screen that is displayed when registering libraries, select not to search annotations and to display with annotations.
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Q. 9.
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The screen is not displayed correctly.
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A.
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When using an older version of your display driver, update it to the latest version.
For more information on how to get the latest version of your display driver, contact your PC vendor.
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Importing
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Q. 1.
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I cannot import a document.
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A.
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Some characters cannot be used in document names. Such characters may vary depending on the library. Change the name to an appropriate one before importing.
In a Personal Library, you cannot use the following characters as a document name:
\ / : * ? " < > | ,
Periods at the end
Control Code
"Recycle Bin"
"$Recycler.DT", "NUL.", "CON.", "AUX.", "COM1.", "COM2.", "COM3.", "COM4.", "COM5.", "COM6.", "COM7.", "COM8.", "COM9.", "LPT1.", "LPT2.", "LPT3.", "LPT4.", "LPT5.", "LPT6.", "LPT7.", "LPT8.", "LPT9"
"NUL.", "CON.", "AUX.", "COM1.", "COM2.", "COM3.", "COM4.", "COM5.", "COM6.", "COM7.", "COM8.", "COM9.", "LPT1.", "LPT2.", "LPT3.", "LPT4.", "LPT5.", "LPT6.", "LPT7.", "LPT8.", "LPT9" at the beginning Extensions such as .iwu, .iwn, .iwx, and .grb.
In a Document Server Library, you cannot use "Recycle Bin" and other prohibited characters in Document Server. For more information, see the Document Server manual.
The characters that cannot be used for SharePoint Server Library are prohibited characters in SharePoint Server. For more information, see the SharePoint Server manual.
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Q. 2.
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I deleted the destination folder before data transmission from the device.
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A.
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The document is stored in the error folder. You can find the error folder in the folder that you specified as the destination.
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Q. 3.
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The document for which the import or upload process from the device failed cannot be found.
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A.
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The document is stored in the error folder.
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Q. 4.
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I cannot select [File] > [Scan] from the Desktop Browser menu.
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A.
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When the Recycle Bin, the checked out folder, or search results are displayed, you cannot select [Scan]. Display a library or folder.
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Searching
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Q. 1.
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The search is terminated prematurely.
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A.
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When the search result count exceeds 2,000, the search is aborted to show the 2,000 search results.
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Q. 2.
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I cannot perform a detailed search by specifying a property.
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A.
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In any of the following cases, you cannot perform any searches.
When the property value set in a document is over 16 digits and exponent notation is used
When you create an index whose type is [Yes] or [No] in Document Server after registering Document Server Library (if you import a document after creating the index, or select [No], the document can be searched)
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Q. 3.
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When I try to perform a search using a saved search condition, the message [Cannot search because the search location is not found or could not be accessed. Do you want to delete this search condition?] is displayed and the search condition is deleted.
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A.
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When a library or folder that is shown in [Search Location] does not exist, the search is not performed and the search condition is deleted.
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Q. 4.
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I cannot perform a search with a saved search condition in which a property is specified.
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A.
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When a value specified in [Name] is the property name that does not exist in the currently selected library (or a library in the selected folder), the search is not performed.
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Q. 5.
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A saved search condition is deleted.
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A.
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When the number of saved search conditions exceeds 100, search conditions are automatically deleted, beginning from the bottom of the list.
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Q. 6.
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I cannot perform a search on a network library.
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A.
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If a network library is registered in a folder above or below a folder that has already been registered as a personal library, as long as the file list view pane of that personal library has not been displayed at least once, you cannot perform a search. In this case, use the navigation pane to select the personal library, then display the file list view pane. Next, perform your search.
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Q. 7.
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When I search for a PDF, the relevant document is not found.
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A.
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Update Adobe Reader to the latest version, then try again.
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Q. 8.
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Library search results are not correct.
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A.
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The index of the library you are searching may not have been updated. Try searching again after waiting a while.
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Editing
Document Binder
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Q. 1.
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I cannot save binder documents by overwriting the existing files.
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A.
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In any of the following situations, binder documents are started in the "read-only mode" and you cannot save them by overwriting existing files:
When you do not have the update permission (Document Server) or a higher permission for the binder document in Document Server Library
When the binder documents are checked out
In the above-mentioned cases, use the [File] menu > [Save As] to save the edited documents.
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Q. 2.
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When I import an imageWARE document into a binder document, the configured print settings are not imported.
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A.
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When importing imageWARE documents, only the original pages are imported. The print and annotation settings are not maintained. Confirm the settings for printing after importing, and reset them if needed.
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Q. 3.
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I imported a PDF document in a binder document, however, some part of the PDF cannot be imported.
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A.
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Importing of a PDF document in a binder document involves importing of PDF text only. Parts of PDFs are not imported when the PDF is a packaged PDF, a PDF file that includes attached files, a PDF portfolio, or a PDF document with an electronic signature. For more information, see the following.
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Q. 4.
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When importing an Excel document into a binder document, how can I select only the Excel sheets that I want to import?
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A.
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When importing an Excel file into a binder document, all of the Excel sheets are imported. If you want to import only the necessary sheets, print them with the application (when printing, specify Desktop Document Writer in [Printer Name].)
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Q. 5.
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I imported another binder document into a binder document, however, the configured print settings are not imported.
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A.
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When a binder document is imported into another one, the binder document, its original documents, and inserted annotations are all imported. The chapter organization and other print settings are not maintained.
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Q. 6.
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The printer that was previously specified in a binder document is not shown in [Printer Name].
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A.
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When the specified printer is not installed in your computer, [Printer Name] displays a "default printer" or other available printer registered in your computer. Check your computer's printer settings and, if necessary, set the desired printer again.
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Q. 7.
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I cannot drag and drop a document onto the Document Binder screen.
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A.
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A document with any of the following extensions cannot be dragged and dropped onto the Document Binder screen:
.exe, .com, .dll, .ocx, .lnk, .sys, .drv, .avi, .wav, .lzh, .zip, .cab
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Q. 8.
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I cannot import an image file in a binder document.
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A.
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Some types of image files cannot be imported in a binder document. For more information, see the following.
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Q. 9.
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I cannot import an imageWARE document into a binder document.
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A.
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You cannot import a target imageWARE document when it is either of the following. Check the imageWARE document.
When it is an imageWARE document in use by another application that is not saved in a Document Server Library or SharePoint Server Library
When it is an imageWARE document for which you do not have read permission (Windows)
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Q. 10.
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I cannot import a binder document into another one.
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A.
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You cannot import a binder document if it corresponds to any of the following. Check the binder document.
When it is a binder document in use by the Document Binder screen that is not saved in the Document Server Library or SharePoint Server Library
When it is a binder document for which you do not have the read permission (Windows)
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Q. 11.
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The page display is slightly different between when I drag and drop a file onto the Document Binder screen and when I import it.
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A.
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For PDF document and image files, the page display may be slightly different because the conversion method is different between drag and drop operations and import operations.
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Q. 12.
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An image is not displayed correctly in a binder document.
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A.
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An image smaller than 1 x 1 pixels may not be reproduced correctly due to compression. Check the size of the image.
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Q. 13.
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I cannot import an Excel document into a binder document.
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A.
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It may not be possible to import an Excel document when the Excel document contains macros and the security level is set to "High." Check the Excel document.
In any of the following situations, you cannot import Excel documents:
Macros contained in the data do not function properly
A graph sheet exists
Only an empty sheet exists
A sheet for which the preview cannot be shown exists
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Q. 14.
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I cannot drag and drop a folder.
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A.
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You cannot import by dragging and dropping a folder. Select a document in a folder, and then drag and drop it.
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Q. 15.
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The print settings for a binder document cannot be configured.
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A.
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To configure the print settings for a binder document on Document Binder, you need to select an available Canon printer and select the [Use print settings of Document Binder] check box in the [Print Settings] tab of Document Binder. Confirm [Printer Name] and the [Use print settings of Document Binder] check box in the [Print Settings] tab of Document Binder.
When you do not use a Canon printer, click [Properties] in the [Print] dialog box to configure the printer properties.
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Q. 16.
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When I print a binder document, a blank page is printed.
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A.
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A blank page may be automatically inserted at the chapter separation according to the settings configured in [Chapter Settings].
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Q. 17.
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When I change the [Output Size] setting for a binder document to [Auto], the configured print settings are changed.
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A.
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When the [Output Size] setting for a binder document is changed to [Auto], the following settings may be changed: [Page Layout], [Chapter Settings], [Print Style], [Staple], [Hole punch], and [Sheet for Insertion].
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Q. 18.
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When I print a binder document, an annotation inserted with Annotation Editor is not printed.
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A.
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When you have not selected the [Print annotations] check box in the [System Settings], inserted annotations are not printed. If you want to print inserted annotations, select the [Print annotations] check box in the [System Settings].
[Settings] > [System Settings] > [Common Settings] > [Print/Fax] > [Print/Fax for Documents with Inserted Annotation] > [Always print annotations]
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Q. 19.
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When I click
 (Print Preview) on the Output Bar, the message [Canon Desktop Document Writer is in use] is displayed. |
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A.
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When you consecutively click
(Print Preview) on the Output Bar multiple times, the message is displayed because the conversion process in Desktop Document Writer is executed each time you click. When this message is displayed, click [OK] and wait until the process completes. |
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Q. 20.
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I cannot specify the booklet printing.
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A.
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When you have selected a printer that does not support the booklet printing, you cannot specify the booklet printing. Also, you cannot specify the booklet printing when you have configured the output paper size that cannot be used for booklet printing. Check the printer and output paper size you have selected.
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Annotation Editor
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Q. 1.
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Annotation Editor is started in the "read-only mode."
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A.
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In any of the following situations, Annotation Editor is started in the read-only mode. Check the document.
Documents stored in the Document Server Library for which you do not have the update permissions or higher with Document Server
Documents stored in the SharePoint Server Library for which you do not have the update permissions or higher with SharePoint Server
A document that is currently being checked out by another user
A binder document that is currently being used in Document Binder
When [Open double-clicked documents in read-only mode] is set in the [System Settings], you double-click the PDF document in Document Server to open it, or open it through the address bar or a shortcut
[Settings] > [System Settings] > [Browser] > [Shared Document Management] > [Open double-clicked documents in read-only mode]
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Q. 2.
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When I select a PDF document and start Annotation Editor, the Annotation Editor screen displays only a part of the PDF document.
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A.
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When a PDF document to be edited is a packaged PDF or PDF portfolio, the Annotation Editor screen only displays the cover pages. For more information, see the following.
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Q. 3.
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An image added with Annotation Editor is not the same as the original image in size.
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A.
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When an image is added to a position that extends beyond the edge of the page, the size of the image is automatically reduced so that the image fits in the page. Add the image to a position that does not extend beyond the edge of the page.
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Q. 4.
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When I use Annotation Editor to insert text, a line break is automatically inserted.
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A.
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When text is long and does not fit in an area defined by the page edge, a line break is automatically inserted.
In addition, when you change the size of a text object, a line break is automatically added and the area is enlarged or reduced according to the text (In this case, the font size of the text is not changed.)
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Q. 5.
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When I insert a text, or text inside a text note, in a text box or in a comment text box using Annotation Editor, a line break is automatically inserted.
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A.
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When text is long and does not fit within the text box or note's width, a line break is automatically inserted.
In addition, when you change the size of a text box, a line break is automatically added and the height of the text box is enlarged or reduced according to the text (In this case, the font size of the text is not changed.).
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Q. 6.
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When I input text in a text box with Annotation Editor, the text is not displayed.
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A.
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When you input text while an area for the text box is at the bottom of the page, the text that extends beyond the page area is not displayed.
Since the input text itself is maintained, you can display the entire text by moving the text box into the page area.
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Q. 7.
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I cannot change the size of text stamps and date stamps inserted with Annotation Editor.
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A.
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You cannot directly change the size of the inserted text stamps and date stamps. However, when you change the font size, the stamp size automatically changes.
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Q. 8.
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When I insert an object with Annotation Editor, the newly inserted object overlaps another object. How can I change the overlapping order?
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A.
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You can change the overlapping order by using the [Annotations] menu > [Order] > [Bring to Front], [Send to Back], [Bring Forward], or [Send Backward]. For digital stamps, however, you cannot change the overlapping order.
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Q. 9.
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I cannot paste annotation data that I have copied with Annotation Editor to another application.
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A.
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The annotation data that has been inserted with Annotation Editor cannot be copied to be pasted to another application. However, you can copy the input string in a text object or text box and paste it to another application.
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Q. 10.
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With Annotation Editor, I have pasted a signed digital stamp in which a wrong issue destination was specified. Is it possible to change the issue destination?
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A.
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You cannot change the issue destination and date of a pasted signed digital stamp.
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Q. 11.
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I cannot change the properties of an annotation object selected in Annotation Editor.
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A.
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You may have selected a number of different annotation objects. Select only the desired annotation object.
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Q. 12.
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How can I paste a digital stamp in a size that is different from the size of a stamped image registered in Annotation Editor?
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A.
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The stamped image to be pasted can be resized. For details on how to change the size of stamps, see the following.
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Q. 13.
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I cannot delete a stamped image registered in Annotation Editor.
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A.
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You cannot delete the preset stamped images that were automatically registered during installation.
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Object Layout Editor
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Q. 1.
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Is it possible to add a new page with Object Layout Editor?
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A.
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You cannot add a new page with Object Layout Editor. If necessary, use Document Binder to add a document that contains a new page.
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Q. 2.
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After editing a document with Object Layout Editor, I cannot print the document to confirm its content with Object Layout Editor.
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A.
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Object Layout Editor cannot print a document that is being edited. If necessary, use Document Binder to print the document.
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Q. 3.
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I cannot minimize the Object Layout Editor screen.
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A.
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The Object Layout Editor screen cannot be minimized. However, the screen size can be changed.
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Q. 4.
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The page layout settings that I configured in Document Binder are not shown in Object Layout Editor.
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A.
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Object Layout Editor shows the preview for each page in the original document; and therefore, it cannot display the page layout settings configured in Document Binder.
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Q. 5.
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I cannot divide a block in Object Layout Editor.
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A.
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Object Layout Editor can divide a block only when the block contains more than one object. When a block that does not contain multiple objects is selected, the block cannot be divided.
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Q. 6.
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I cannot move block boundaries in Object Layout Editor.
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A.
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Object Layout Editor cannot move block boundaries at the top and bottom of the page. In Object Layout Editor, you can move the boundaries within a range that does not extend beyond the upper and lower limits of the page.
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Q. 7.
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The object that I have moved with Object Layout Editor is not displayed in the Object Layout Editor screen.
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A.
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When you use Document Binder to move an object outside of the page, the part of the object that is outside of the page will not be displayed. You can display it again by selecting the object and moving it inside the page.
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Q. 8.
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The text that I have edited with Object Layout Editor is displayed in a font that is different from the one used before editing.
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A.
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When you use Object Layout Editor to edit a text for which embedded fonts are used, the text is displayed with the most similar font attribute, and its appearance may differ.
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Q. 9.
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I cannot input any text in Object Layout Editor.
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A.
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In Object Layout Editor, you can input up to 1,000 characters in the text area.
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Q. 10.
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I cannot copy the object selected in Object Layout Editor to another Object Layout Editor.
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A.
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The object data copied with Object Layout Editor is retained in the clipboard in a unique format; and therefore, it cannot be pasted to another Object Layout Editor or other application. However, you can copy the string in a text area and paste it to another application.
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Q. 11.
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When I reduce margins with Object Layout Editor, the margins cannot be reduced to 0.
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A.
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In Object Layout Editor, you cannot reduce margins to 3/32 inch (2.5 mm) or less. Moreover, 25/64 inch (10 mm) margins are set for the top and bottom of the page (when the original top and bottom margins are 25/64 inch (10 mm) or less, the margins that are the same as the original are set), and cannot be changed.
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Q. 12.
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I cannot perform the block creation process on some objects with Object Layout Editor.
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A.
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The following objects in the page cannot be made into a block.
(1) Objects whose bounding rectangle occupies 64% or more of the page, which are the furthest back in the overlapping order and not grouped
(2) Objects whose bounding rectangle occupies 64% or more of the page, are not grouped, and have only (1) objects in the back of the overlapping order
(3) Objects whose bounding rectangle is completely outside the page and do not exist within the page
(4) Objects whose bounding rectangle is partially outside the edit area
(5) Objects whose bounding rectangle straddles the upper or lower limits of the page, and which are not text objects that only contain single-byte spaces
(6) Objects in a page in which an area where editing cannot be performed is set, and whose bounding rectangle is partially inside this area
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Q. 13.
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Object Layout Editor processes the whole page as a block and I cannot divide it.
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A.
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For data that has been stored with a general scanner, it is often the case that the page contains only the scanned page images. In this case, the images are not part of a block and cannot be divided.
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Q. 14.
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When I edit an object with Object Layout Editor, a search result is shown misaligned in the Desktop Browser screen.
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A.
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For a PDF document sent from imageRUNNER, transparent text objects generated through OCR processing are placed over the image text. When you edit in Object Layout Editor, the positions of the transparent text objects deviate from the text objects of the visible image text. In this case, if you perform a text search, the results may not match the visible image text.
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Variable Editor
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Q 1.
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Is it possible to add a new page with Variable Editor?
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A
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You cannot add a new page with Variable Editor. If necessary, use Document Binder to add a document that contains a new page.
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Q 2.
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After editing a document with Variable Editor, I cannot print the document to confirm its content with Variable Editor.
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A
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Variable Editor cannot print a document that is being edited. If necessary, use Document Binder to print the document.
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Q 3.
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I cannot minimize the Variable Editor screen.
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A
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The Variable Editor screen cannot be minimized. However, the screen size can be changed.
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Q 4.
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I cannot preview fields.
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A
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Click [Tools] > [Check Variable Data] > check the variable data.
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Q 5.
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The image is not displayed in the image field.
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A
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Check the following.
Is the path of the folder where the image is saved correct?
Was the database field created correctly?
Is the name of image file in the database file correct, including the file extension?
If you do not enter the entire name, including file extension, of the image file in the database file, it cannot be previewed.
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Saving
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Q. 1.
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When saving a document as a PDF with password protection, I try to set the same password in [Document Open Password] and [Change Permissions Password]; but I cannot save the document.
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A.
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You cannot specify the same password in both [Document Open Password] and [Change Permissions Password]. Specify a different password for each.
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Printing
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Q. 1.
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I cannot register a printer output icon.
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A.
|
The following printer drivers cannot be registered as printer output icons. Check the selected printer driver.
Canon Desktop Document Writer
Canon Output Manager Driver
Canon PM Driver
Canon DM Driver
Canon Printing Order Writer
Canon imageWARE Image Driver
Canon Form Manager PDF Writer
Desktop Document Writer
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Q. 2.
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I cannot register a printer output icon.
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A.
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You can register up to 20 icons in the Output Bar. When 20 icons are already registered, delete a registered icon and then register a new icon.
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Q. 3.
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I cannot print a document in the Recycle Bin.
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A.
|
Documents in the Recycle Bin cannot be printed. Move them to another folder and then print them again.
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Q.4.
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I cannot print PDF documents.
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A.
|
When printing documents 19 inches (482.6 mm) or larger as images, the process may not be performed correctly, depending on the environment in which Desktop is used. In this case, try performing the following operation.
Print with the resolution lowered.
[Settings] > [System Settings] > [Common Settings] > [Print/Fax] > [Print PDF document as an image] > [Resolution]
Print after reducing the number of pages in the PDF document.
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Sending
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Q. 1.
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I cannot fax a document in the Recycle Bin.
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A.
|
Documents in the Recycle Bin cannot be faxed. Move them to another folder and then fax them again.
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Q. 2.
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I cannot obtain the address book from the device.
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A.
|
Confirm that Desktop Communicator is installed on the faxing device and then restart it. For more information on how to install Desktop Communicator, see the imageRUNNER ADVANCE Desktop Administrator Guide.
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|
Q. 3.
|
I have registered an address in the device for faxing, but it is not displayed in Desktop.
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|
A.
|
You need to retrieve the address book information in the device again. Click [Acquire Address Book] to retrieve the address.
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Q. 4.
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I cannot send a document in the Recycle Bin via e-mail.
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A.
|
Documents in the Recycle Bin cannot be sent via e-mail. Move them to another folder and then send the e-mail again.
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Q. 5.
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I cannot send a selected folder via e-mail.
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A.
|
You can only send a document by e-mail. You cannot send libraries, folders, or the Recycle Bin by e-mail.
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|
Q. 6.
|
The e-mail application doesn't start when I want to send an e-mail.
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|
A.
|
To start the e-mail application from Desktop Browser, you must register the e-mail application as the default program.
Follow the steps below to register the e-mail application. After registering, close Document Monitor and then restart Desktop Browser.
Only MAPI (Messaging Application Program Interface) enabled e-mail applications can be started in Desktop Browser. If after completing the following steps the e-mail application is not displayed, it cannot be started in Desktop Browser.
For Windows XP:
1. Select the [Start] menu > [Control Panel].
[Control Panel] is displayed.
2. Select [Internet Options].
The [Internet Properties] dialog box is displayed.
3. Select the [Programs] tab.
4. Select the e-mail application you want to use in [E-mail], and then click [OK].
5. Close [Control Panel].
For Windows Vista/Windows 7:
1. Select the [Start] menu > [Default Programs].
Or, select the [Start] menu > [Control Panel] > [Default Programs].
2. Select [Set program access and computer defaults].
The [Set program access and computer defaults] dialog box is displayed.
3. Select [Custom].
4. Select the e-mail application you want to use in [Choose a default e-mail program], and then click [OK].
5. Close [Control Panel].
If the application you want to use is not displayed in step 4, close [Control Panel] and perform the following steps.
1. Select the [Start] menu > [Default Programs].
Or, select the [Start] menu > [Control Panel] > [Default Programs].
2. Select [Set your default programs].
3. Select the e-mail application you want to use in [Programs], and then select [Set this program as default].
4. Click [OK].
5. Close [Control Panel].
For Windows 8/Windows 8.1:
1. On the desktop, select [Search] from Charms.
2. Enter [Default Programs] in the search box.
3. If [Default Programs] is displayed as the search result, click the [Default Programs] icon.
The [Default Programs] dialog box is displayed.
4. Select [Set your default programs].
The [Set Default Programs] dialog box is displayed.
5. Select the mail application you want to set as the default program in [Programs].
6. Select [Set this program as default], and then click [OK].
7. Close the [Default Programs] dialog box.
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Managing
|
Q. 1.
|
When I log on to a computer that in which another user is already logged on to with another ID, Printer Monitor and Document Monitor does not start.
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|
A.
|
When another user is using Printer Monitor or Document Monitor, Printer Monitor and Document Monitor will not start.
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|
Q. 2.
|
I cannot set a folder as a monitoring target.
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|
A.
|
You cannot set a folder as a monitoring target if the maximum limit for the number of monitoring target folders is exceeded.
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|
Q. 3.
|
I cannot connect to a monitoring target folder over the network.
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|
A.
|
Check the communication with the network and Document Server, and then reconnect to the folder.
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|
Q. 4.
|
I cannot cancel the monitoring target settings for a folder that I have moved to the Recycle Bin.
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|
A.
|
The monitoring target settings cannot be configured/cancelled from Desktop Browser; however, you can cancel such settings through the notification on an access failure for Document Monitor.
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|
Q. 5.
|
I cannot configure the status display settings for a device.
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|
A.
|
There is no printer to which an application-enabled port is assigned in Desktop Monitor Setup. Assign an application-enabled port with Desktop Monitor Setup. For more information on this procedure, see the following.
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|
Q. 6.
|
I cannot check out a document.
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|
A.
|
The document is checked out by another user. Check the checked out status and then check it out again.
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|
Q. 7.
|
I mistakenly overwrote a document in a Document Server Library or a SharePoint Server Library, and cannot restore the previous version.
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|
A.
|
To restore a previous version of the document, it is necessary to first check out the document. If the document is not checked out, first check out, then restore the previous version of the document.
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|
Q. 8.
|
I cannot upload a document.
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|
A.
|
To upload a document, you are required to have write permission for the destination library or folder. Check the write permissions and then upload the document again.
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|
Q. 9.
|
The device status is not displayed.
|
|
A.
|
If you have changed the security settings for a printer, restart Desktop Browser and Printer Monitor.
If the printer configuration is changed to include a printer which cannot be monitored, the status display by an output icon in Desktop Browser becomes unavailable. When the printer configuration returns to a state which permits monitoring, you will be able to obtain the status again. This can be done by pointing to the printer icon with the mouse, etc.
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|
Q. 10.
|
I cannot display the fax printer status.
|
|
A.
|
Canon fax printers allow for monitoring jobs, but not status.
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|
Q. 11.
|
The Printer Monitor and Document Monitor icons are not displayed in the task tray area.
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|
A.
|
The default settings of Windows 7/Windows 8/Windows 8.1 restrict icons displayed in the task tray area. Follow the steps below to display the Printer Monitor and Document Monitor icons in the task tray area.
1. Select the [Start] menu (for Windows 7) or the Charm [Settings] (for Windows 8/Windows 8.1) > [Control Panel].
[Control Panel] is displayed.
2. Select [Small icons] in [View by].
All the Control Panel items are shown in [Control Panel].
3. Select [Notification Area Icons].
The [Notification Area Icons] window is displayed.
4. Select the [Always show all icons and notifications on the taskbar] check box, and click [OK].
The [Notification Area Icons] window closes.
5. Close [Control Panel].
If you only want to set the "main icon", set [Show icon and notifications].
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|
Q. 12.
|
If a folder in Document Server Library is being monitored by Document Monitor, the [Could not access this folder.] message is displayed.
|
|
A.
|
When connecting to a Document Server Library with a monitored folder, select [Save user name and password] in the [Connect to Library] dialog box.
Or, do not disconnect from the library by selecting the [File] menu > [Disconnect Library].
|
Application Linking - Useful Tools
|
Q. 1.
|
I cannot open a document in the Document Server Library or SharePoint Server Library in a mode other than read-only.
|
|
A.
|
You do not have Document Server/SharePoint Server update or higher privelages (Document Server/SharePoint Server), or the document has been checked out by another user.
In addition, when double-clicking the document in a Document Server Library or SharePoint Server Library, it may be set to be opened in the read-only mode. For details, see "Setting to Open in the Read-Only Mode When Double-Clicking."
|
Working with Document Server
|
Q. 1.
|
I cannot access Document Server.
|
|
A.
|
Document Server Library settings may have been changed. In this case, use the [File] menu > [Disconnect Library] and then use the [File] menu > [Connect to Library], you need to connect it again.
|
|
Q. 2.
|
When I attempt to access a Document Server Library, a message indicating that the number of users exceeds the maximum number of licenses is displayed.
|
|
A.
|
In Document Server, the maximum number of users who can access Document Server Library through Desktop or other means is controlled with CAL (Client Access License). The message is displayed when the number of accessing users exceeds the maximum limit defined with CAL. In this case, contact the server administrator.
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