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Q. 1.
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What is the supported OS?
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A.
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The following Windows OS types are supported.
Windows XP Professional Service Pack 3 (32-bit)
Windows Vista Ultimate Service Pack 2 (32-bit)
Windows Vista Business Service Pack 2 (32-bit)
Windows Vista Enterprise Service Pack 2 (32-bit)
Windows 7 Ultimate No Service Pack, Service Pack 1 (32-bit/64-bit)
Windows 7 Professional No Service Pack, Service Pack 1 (32-bit/64-bit)
Windows 7 Home Premium No Service Pack, Service Pack 1 (32-bit/64-bit)
Windows 7 Enterprise No Service Pack, Service Pack 1 (32-bit/64-bit)
Windows 8 No Service Pack (32-bit/64-bit)
Windows 8 Pro No Service Pack (32-bit/64-bit)
Windows 8 Enterprise No Service Pack (32-bit/64-bit)
Windows 8.1 No Service Pack (32-bit/64-bit)
Windows 8.1 Pro No Service Pack (32-bit/64-bit)
Windows 8.1 Enterprise No Service Pack (32-bit/64-bit)
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Q. 2.
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Is Windows 8/Windows 8.1 Modern UI supported?
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A.
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Desktop does not support Windows 8/Windows 8.1 Modern UI.
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Q. 3.
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It takes a long time to start Desktop Browser/Printer Monitor for the first time. And also why does it take a long time to start Document Binder every time?
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A.
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It takes a long time if your computer uses the Windows XP operating system, is connected to a network, and cannot access the internet. (Example: When you can access the company intranet but not external sites.)
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Q. 1.
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How can I create a new library?
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A.
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If a library is not registered when you start Desktop Browser, the [Register Library] dialog box is displayed. Register a library by following the instructions in the dialog box. For details on how to create a new library, see the following.
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Q. 2.
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How can I change the name of a library?
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A.
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You can change the library name using any of the following procedures.
To change the library name, select [Rename] from the [File] menu.
Right-click the library whose name you want to change in the navigation pane, and in the menu that is displayed, select [Rename].
Select [Library Management] from the [Settings] menu, then select the library whose name you want to change in the [Library Management] dialog box, and click [Change Regist. Info].
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Q. 3.
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How can I change the name of a folder?
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A.
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You can change a folder name using any of the following procedures.
To change a folder name, select a folder you want to rename and then select [Rename] from the [File] menu.
Right-click the name of the folder you want to rename in the navigation view pane or the file list view pane and select [Rename].
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Q. 4.
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Is there any limitation on the number of characters that can be used for the library name?
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A.
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Up to 255 characters can be used for the library name.
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Q. 5.
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What is the maximum number of hierarchies of folders?
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A.
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Up to 50 levels of hierarchy can be created including libraries and folders. In the case of "file:///" for Personal Library/ "file:" for Network Library, the total number of characters after them must be no more than 220 characters long. In the case of Document Server Library/SharePoint Server Library, the total number of characters after "http://host name/" must be no more than 256 characters long.
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Q. 6.
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When I attempt to register a library, a message <It is already registered> is displayed.
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A.
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Another library that has the same URL is already registered. Change the folder to be used as a Personal Library and register a library again.
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Q. 7.
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Is it possible to set a password for a library?
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A.
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You cannot set a password for a library.
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Q. 8.
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I cannot connect to the Advanced Space of an imageRUNNER ADVANCE that I have registered as a library.
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A.
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If you are unable to connect to a box that is already registered as a library, check the network connection to the Advanced Space of your imageRUNNER ADVANCE from the OS and to its password management. If you cannot connect from the OS, you cannot connect to boxes registered as libraries from Desktop Browser.
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Q. 9.
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I opened a file in My Tray and then saved it from an application as a different name in the same hierarchy. However, I don't know where it was saved. Please tell me where documents saved in My Tray are saved.
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A.
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Documents that are saved in My Tray are located in a folder with a random folder name in the layer under the following folder.
Windows XP:
C:\Documents and Settings\user name\Local Settings\Application Data\Canon\iWDT\3.1\Browser\Neutral\WorkingFolder Windows Vista/Windows 7/Windows 8/Windows 8.1:
C:\Users\logged in user's name\AppData\Local\Canon\iWDT\3.1\Browser\Neutral\WorkingFolder |
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Q. 1.
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Is it possible to change the library display order?
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A.
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You can change the library display order in the Navigation Pane. For more information on how to change the library display order, see the following.
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Q. 2.
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How can I change the folder display order?
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A.
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You can change the folder display order in the File List View Pane in ascending or descending order by clicking the detailed display item. In the Navigation Pane, however, folders are displayed in ascending order of names and the order cannot be changed.
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Q. 3.
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How can I change the document display order?
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A.
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You can change the document display order in the File List View Pane in ascending or descending order by clicking the detailed display item.
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Q. 4.
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What is the magnification factor range used for display in the Preview Pane?
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A.
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You can change the magnification factor in the range from 5 to 200%. However, if a page with a paper size width or height that exceeds 19 inches (482.6 mm) is included, the maximum magnification is limited to less than 200%.
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Q. 5.
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How can I change the thumbnail display order?
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A.
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To change the thumbnail display order in the File List View Pane, select the [View] menu > [Sort By]. You can select any of the following types of display order: [Name], [Date Modified], [Type], or [Size].
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Q. 6.
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What file formats can be displayed in the thumbnail view?
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A.
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Image documents and binder documents are displayed in the thumbnail view. For documents for which thumbnails are not available, associated application icons are displayed.
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Q. 1.
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Is there any difference between designs for folder shortcut icons and document shortcut icons?
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A.
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The same icons are displayed.
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Q. 2.
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Is it possible to access another library by using shortcuts?
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A.
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Yes.
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Q. 3.
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How can I attach a shortcut to an e-mail?
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A.
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To send an e-mail with a shortcut attached, select the library/folder/document you want to send a shortcut of in the File List View Pane, and then select the [File] menu > [Send E-Mail] > [Create Shortcut to Attach] to start the e-mail application.
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Q. 1.
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How can I import a document?
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A.
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Select the [File] menu > [Import] in Desktop Browser to import and register
Drag a document from Windows Explorer in a local computer and drop it in the File List View Pane of Desktop
Copy from Windows Explorer and paste to the File List View Pane for Desktop on a local computer
Register in Desktop directly from a scanner
Use the [Save] button on the Desktop Office Toolbar to register a document in Desktop
Using a Hot Folder
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Q. 2.
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What file formats can be imported?
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A.
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There are no restrictions on the file formats that can be imported in Desktop.
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Q. 3.
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What is the maximum file size that can be imported?
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A.
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It depends on the format of the folder used as the library. For FAT32, the maximum size is 4 GB; and for NTFS, there are no restrictions.
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Q. 4.
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Is it possible to import multiple documents at the same time?
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A.
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Yes.
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Q. 5.
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Is it possible to import an image?
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A.
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Yes. There are no restrictions on the file format.
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Q. 6.
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Is it possible to import TIFF images contained in multiple pages?
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A.
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Yes. There are no restrictions on the file format.
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Q. 7.
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Is it possible to import a PDF document with a password?
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A.
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Yes.
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Q. 8.
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Is it possible to import an annotated PDF document?
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A.
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Yes.
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Q. 9.
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What is the storage format of the imported data?
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A.
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The data is stored in the same format as the original.
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Q. 10.
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How can I use a Canon printer to perform a scan for import?
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A.
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You can scan and import using any of the following procedures.
Click [Scan] on the toolbar, and configure the settings in the displayed dialog box to import
Select the [File] menu > [Scan], and configure the settings in the displayed dialog box to import
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Q. 11.
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Is there any PDF document that cannot be imported by dragging and dropping?
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A.
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No.
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Q. 12.
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Is it possible to import an original that is larger than A3?
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A.
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In Desktop, you cannot import any document that contains even one page of which paper size width or height exceeds 47 1/4 inch (1200 mm). Therefore, in Desktop Browser, Document Binder, Annotation Editor, and Object Layout Editor, you cannot display, convert, or edit such documents.
If you want to import one of the above documents into Desktop, you should reduce the page size by using Canon Desktop Document Writer to convert them into a binder document etc. before importing.
Desktop V3.1.0 or earlier does not support binder documents with a paper size width or height that exceeds 19 inches (482.6 mm). If you want to handle such documents with Desktop V3.1.0 or earlier, you should reduce the page size in advance by using Canon Desktop Document Writer to convert to a binder document before importing, etc. Sizes are reduced with Desktop Document Writer as indicated below.
A0/A1/A2 sizes: Reduced to A3 size
B1/B2/B3 sizes: Reduced to B4 size
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Q. 13.
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Is there any need to use Adobe Acrobat to import a PDF document?
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A.
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No.
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Q. 14.
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What is the auto-send function of Hot Folder?
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A.
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The auto-send function of Hot Folder monitors the send destination folder for scanned image data, and sends the new data, if any, to a destination folder (called "Hot Folder") in a library.
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Q. 15.
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When performing a scan for import, is it possible to rotate the back side of the document by 180 degrees?
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A.
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Yes. Configure the ADF settings so that even-numbered pages are rotated 180 degrees when scanned and imported.
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Q. 1.
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What occurs if I drag and drop an Excel document with multiple sheets?
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A.
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When you drag and drop an Excel document with multiple sheets onto the Document Binder screen, all the sheets are added to a binder document. When you want to add only the necessary sheets, print them with the application (when printing, select Desktop Document Writer in [Printer Name].)
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Q. 1.
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Is it possible to perform an index search?
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A.
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If there are documents for which indexes are configured, you can perform a search by using indexes created for searching.
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Q. 2.
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Is it possible to perform a full-text search?
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A.
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When Windows Search is installed, you can use Desktop to perform full-text searches of the personal library.
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Q. 3.
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Is it possible to perform a document search for multiple libraries?
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A.
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No. A search must be performed for each library.
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Q. 4.
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How can I search for an annotation?
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A.
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To search for a [Text], [Text Box], or [Comment], select [Annotation Text] in [Name].
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Q. 5.
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What settings are required to perform a full-text search?
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A.
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Windows Search needs to be installed.
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Q. 6.
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How does the full-text search work?
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A.
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The full-text search works as an index search that is based on the index previously created and a grep search that sequentially scans all the character strings.
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Q. 7.
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Can both image documents and application documents (such as Word and Excel) be the targets of a full-text search?
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A.
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When an index search is performed, both types of files (image files and application files) can be targeted for a full-text search.
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Q. 8.
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Are there any items that can be used for a search other than File Name, Date Created, and Folder Name?
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A.
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You can use the following to perform a search:
[Name]
[Type]
[Date Created]
[Date Modified]
[Size]
[Title]
[Annotation Text]
[Text]
[Comment]
[Date]
[Value]
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Q. 9.
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How does a full-text search display its results?
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A.
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The documents that contain the items searched for in the full-text search are displayed in the File List View Pane.
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Q. 1.
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Is it possible to edit saved documents?
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A.
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When you merge more than one document to save as a binder document, that document can be edited with Document Binder, Object Layout Editor, or Annotation Editor.
In addition, after importing a PDF document in the Desktop Browser screen, you can edit it by using Annotation Editor.
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Q. 2.
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What are the roles for modules of Desktop?
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A.
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Document Binder creates a binder document that binds multiple documents. It can change the composition, rotate or move pages, and configure the print settings for a binder document. Object Layout Editor adjusts the layouts on pages of a binder document. It can reduce margins, edit texts, and adjust page layouts for a binder document. In addition, Annotation Editor adds annotations or digital stamps to a binder document/PDF document.
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Q. 3.
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Is it possible to edit the original directly?
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A.
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With Object Layout Editor, you can edit a binder document directly to reduce margins, edit texts, adjust the layouts in detail, and so on.
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Q. 4.
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Is it possible to bind documents that have been created with different applications into a single document?
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A.
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With Document Binder, you can bind multiple documents created with different applications into a single binder document.
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Q. 5.
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What is the binder function?
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A.
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The binder function is a function of Document Binder. This function binds multiple documents created with different applications into a single binder document.
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Q. 6.
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How can I revert a binder document to its original separate documents?
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A.
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When you use Document Binder to export original documents, you can save each individual document that was added to create the binder document.
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Q. 7.
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What is the N in 1 function?
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A.
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The N in 1 function is a function of Document Binder. This function configures the number of binder document pages printed on a sheet of paper and their placement order (page layout).
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Q. 8.
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How can I perform a saddle stitch printing for originals that are in sizes including A3 and B4 while laying them out in a feature spread (two facing pages)?
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A.
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With Document Binder, you can display the properties for your printer to configure the "saddle stitch settings" when printing a binder document. If you select a paper size for which saddle stitch printing can be performed in [Output Size] of Document Binder, and select the [Enlarge/Reduce to Fit Printable Area] check box, you can perform saddle stitch printing even for large paper sizes such as A3 and B4, with the originals reduced automatically according to the paper size for which the printing is performed.
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Q. 9.
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How can I rotate a document?
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A.
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Use Document Binder (for binder documents) or Annotation Editor (for binder documents/PDF documents) to select the entire document and then select the [Edit] menu > [Rotate Original Pages]. When the original pages are rotated, the rotation is applied to the current state of a page. When Annotation Editor is used for rotation, added annotations (added with Annotation Editor) and objects (added with Object Layout Editor) are not rotated together with the original pages. To rotate these, use Document Binder.
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Q. 10.
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Is there an UNDO (REDO) function?
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A.
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With a module, selecting the [Edit] menu > [Redo] repeats operations that have been undone. Document Binder can redo one operation, Object Layout Editor can redo ten operations, and Annotation Editor can redo six operations. However, the redo operation cannot be performed after the edit mode is switched, saving is performed, or the editor is exited.
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Q. 1.
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What are annotations?
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A.
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Annotations are objects added to a binder document or a PDF document. Types of annotations include text, text boxes, comments, lines, rectangles, ovals, markers, masks, text stamps, bitmap stamps, date stamps, and images. You can edit annotations with Annotation Editor.
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Q. 2.
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When adding a text with annotations, is it possible to change the color or font type?
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A.
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When adding text with Annotation Editor, you can configure the properties to set the font, font size, font style, and font color. You can also change the properties of the text after adding it to a document.
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Q. 3.
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Is the annotation information reflected when printing documents, sending e-mails, and exporting?
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A.
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Annotations are reflected in all operations. However, to output annotations in Document Binder, you must first configure options in the [System Settings].
For details on how to configure the [System Settings] dialog box, see the following.
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Q. 4.
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Is it possible to enter characters vertically with Annotation Editor?
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A.
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In Annotation Editor, you cannot enter characters vertically. Also, you cannot use vertical fonts.
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Q. 5.
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How can I rotate a document in which I have added annotations?
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A.
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To rotate added annotations (added with Annotation Editor) and added objects (added with Object Layout Editor) together with the pages, use Document Binder to select the entire document and then select the [Edit] menu > [Rotate Original Pages]. If you perform the same operation with Annotation Editor, you can rotate the entire document; however, added annotations and objects are not rotated together with the original pages.
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Q. 6.
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Are there any restrictions on the number of annotations that can be added?
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A.
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There are no restrictions on the number of annotations that can be added.
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Q. 7.
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Are there any restrictions on the number of characters in an annotation?
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A.
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There are no restrictions to the number of characters that can be added in an annotation.
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Q. 8.
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Are there any restrictions on the size of images that can be pasted as annotations?
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A.
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There are no restrictions on image size. If an image is larger than the page area, however, its size is automatically reduced so that the image fits the page area.
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Q. 9.
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Is it possible to delete signed digital stamps attached with Annotation Editor?
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A.
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You cannot delete only signed digital stamps attached with Annotation Editor from the document.
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Q. 10.
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When you try to save a document in Annotation Editor, the message <Could not save the document because an error occurred.> is displayed.
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A.
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Your PC may have insufficient memory available to save the document. If the document contains images, reducing their sizes in advance may work. Also, closing other running applications may work.
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Q. 1.
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How can I create new original stamps?
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A.
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With Annotation Editor, you can create and register new stamps.
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Q. 2.
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Is there any limitation on the number of text stamps that can be registered?
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A.
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There is no limit to the number of text stamps that can be newly registered with Annotation Editor.
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Q. 3.
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How can I add bitmap stamps?
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A.
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With Annotation Editor, you can create and register new bitmap stamps. Prepare image documents to be used for bitmap stamps. For details on how to create and register bitmap stamps, see the following.
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Q. 4.
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Is it possible to combine date stamps and characters?
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A.
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You cannot combine date stamps and characters.
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Q. 5.
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Is there any difference in stamps that can be added with the printer driver?
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A.
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The main differences between stamps added with Annotation Editor and those added using the print settings of the printer driver are as follows:
Annotation Editor adds stamps to specified positions, whereas the printer driver adds stamps to all pages or only the first page.
The upper limit on the font size of text stamp is 72 point for Annotation Editor; and 500 point for the printer driver.
The printer driver cannot add bitmap stamps. Only text stamps can be added.
The printer driver provides "watermark printing" of text stamps.
The printer driver provides the "Angle" settings for text stamps.
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Q. 1.
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Do I need to do any preparation before attaching a digital stamp?
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A.
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When attaching your own digital stamp using Annotation Editor, you need to create and register a new stamped image. For more information on this procedure, see the following.
In addition, when attaching a signed digital stamp, you need to prepare a digital certificate.
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Q. 2.
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Show me how to attach a signed digital stamp.
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A.
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When attaching a signed digital stamp using Annotation Editor, you need to prepare a digital certificate and follow the steps described as follows.
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Q. 3.
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Show me how to register a new stamped image.
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A.
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You can register a new stamped image using Annotation Editor. There are two types of stamped images: text type stamped images that only use text, and image type stamped images that use images. When registering an image-type stamped image, prepare an image document to use. For both types of stamped images, follow the steps described as follows.
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Q. 4.
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Are there any restrictions on the types of image documents that can be used as digital stamps?
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A.
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The file types of images that can be used in stamped images are as follows:
BMP (Windows Bitmap Format)
BMP Specification v5
TIFF (Tagged Image File Format)
TIFF Specification 6.0
JPEG (Joint Photographic Experts Group)
JFIF Specification 1.02
PNG (Portable Network Graphics)
GIF (Graphics Interchange Format)
The file types shown above are images that can be displayed as thumbnails in Windows Explorer and Windows Photo Gallery in Windows Vista, and can be displayed in Windows Image Viewer. Images that cannot be displayed in these applications cannot be used for image type stamped images. For a multi-page TIFF image, the first page is used.
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Q. 1.
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What types of files can I export?
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A.
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You can export files in the same formats as they are saved in libraries or you can convert files to the PDF format and then export.
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Q. 2.
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Is it possible to export multiple documents at once?
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A.
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You can select multiple documents to export.
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Q. 1.
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When exporting a PDF document, can I export only a "chapter(s)" or "page(s)"?
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A.
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When exporting a binder document as a PDF document using Document Binder, you can specify print page numbers to export in [Specify Range], which is available if you select [Print Pages] in [Export Range]. If you want to export a chapter, specify the print page range of the chapter in [Specify Range].
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Q. 2.
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When exporting a document as a PDF document, will the configured print layout be reflected?
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A.
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When you export a binder document as a PDF document using Document Binder, the settings configured in the Print Settings Pane are applied.
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Q. 1.
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Is it possible to convert a document into a PDF? If so, show me how to do it.
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A.
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You can convert a document to a PDF document using any of the following procedures.
In a document opened in Document Binder, select [Export as PDF] in the [File] menu, then use [Select Export Destination (PDF Documents)] in the dialog box that is displayed.
Select a document(s) to convert in the Desktop Browser, and then select [Convert to PDF Document] in the [File] menu, or select [Convert Selected Documents to Single PDF Document].
Click [Convert to PDF] on the Desktop Browser toolbar.
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Q. 2.
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Is it possible to save a document as a PDF document?
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A.
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You can convert a document to a PDF document and then export it to save it.
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Q. 3.
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Is it possible to convert a document to a password protected PDF document?
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A.
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You can configure the password when converting and exporting the document.
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Q. 4.
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Show me how to generate a PDF document with password protection.
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A.
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If you select the [Set Password] check box when selecting the [File] menu > [Export as PDF] in Document Binder to export a document, the [Set PDF Password] dialog box is displayed. By configuring a password in this dialog box, you can create a PDF document with password protection.
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Q. 5.
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When multiple documents are combined and converted to a PDF document, the properties of which document are carried over?
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A.
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When documents are combined with [Convert Selected Documents to Single PDF Document] in Desktop Browser, the properties of the first document are carried over to the combined document. For example, if you combine fax document B to the start of fax document A, the properties of fax document B are used for the combined document. If you want to carry over the properties of fax document A, follow the procedure below.
1. Before combining the documents, use [Reverse PDF Document Page Order] to reverse the order of the pages in both fax document A and fax document B.
2. Select [Select document processing order when converting selected documents to a single PDF document].
[Settings] > [System Settings] > [Browser] > [Display Dialog Box] > [Select document processing order when converting selected documents to a single PDF document]
3. Select fax document A and fax document B in the File List View Pane.
4. Click [Convert Selected Documents to Single PDF Document] on the toolbar.
The [Multiple Document Order Settings] dialog box is displayed.
5. In the [Multiple Document Order Settings] dialog box, make fax document A the first document.
6. Click [OK].
The properties of fax document A are used for the combined document.
7. Use [Reverse PDF Document Page Order] to reverse the order of the pages in the combined document.
A PDF document that has fax document B first but carries over the properties of fax document A is created.
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Q. 1.
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Is it possible to print using 2-sided/1-sided printing methods interspersed together?
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A.
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Specify [2-Sided Printing] for the entire document in [Print Settings] on the Print Settings Pane in Document Binder, and specify 1-sided printing in the [Chapter Settings] dialog box to mix 1-sided printing and 2-sided printing by chapter.
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Q. 2.
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Show me how to print a specified page range only.
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A.
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Using Document Binder enables you to print a specified page range within a binder document. When you print from the Desktop Browser screen, the entire document is printed. If you select [Print Pages] in [Print Target], you can configure [Print Range] to specify print page numbers to print a binder document. If you want to specify consecutive page numbers in [Print Range], specify the "starting page number to print - ending page number to print." When specifying non-consecutive page numbers, use commas to separate them.
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Q. 3.
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When booklet-printing, can I print only specified pages?
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A.
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Using Document Binder enables you to print a specified page range within a binder document. In addition, when you configure the "saddle stitch booklet printing" method in your printer, you can print a binder document with the saddle stitch booklet printing method. By configuring both of them together, you can only print specified pages when booklet-printing a binder document.
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Q. 4.
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Are there any print settings that are not available depending on the printer being used?
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A.
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Using Document Binder enables you to configure the print settings (layout settings and print settings) of binder documents. However, when you use a non-Canon printer, the following print settings are not available: In this case, the print settings configured in the printer are used to print binder documents.
Print Style (2-sided Printing/1-sided Printing)
Binding Location
Color Mode
Staple
Hole Punch
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Q. 5.
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What happens if I print a document for which functions that are not available in the printer are configured?
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A.
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Since Document Binder controls the availability of print setting items based on the printer you select, you basically cannot specify the settings that the printer does not support. If some settings in Document Binder cannot be applied to the printer for some reason, an error message is displayed and the default print settings of the printer are applied when printing.
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Q. 6.
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I would like to reverse the left/right positions on the back side of a page when printing using 2-sided printing.
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A.
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In Document Binder, you can configure 2-sided printing when printing a binder document. However, you cannot configure the print orientation of the front/back sides of a document. You need to use the print settings of your printer, or select a page to be set as the back side in Document Binder or Annotation Editor and then rotate the original page 180 degrees.
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Q. 1.
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Is it possible to fax application documents?
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A.
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You can fax a document from an application by selecting a document to fax in the File List View Pane and clicking a fax output icon, or dragging and dropping the document onto the fax output icon.
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Q. 2.
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Show me how to create a new fax address.
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A.
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To create a new address, select a file to fax in the File List View Pane and click a fax output icon, or drag and drop the document onto the fax output icon; and then, in the displayed [Fax Sending Settings] dialog box, click [Add]. For more information, see the following.
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Q. 1.
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Show me a list of supported printers.
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A.
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You can check Canon printers that support all functions that Desktop offers by accessing the following Web page.
http://www.canon.com/imageware/
The print functions of Document Binder support any available printers in your OS. However, when configuring the print settings for binder documents in Document Binder, you need to use a Canon printer.
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Q. 2.
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Show me a list of supported scanners and recommended scanners.
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A.
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You can check the products supported by Desktop by accessing the following Web page:
http://www.canon.com/imageware/
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Q. 3.
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Is the Color imageRUNNER series supported?
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A.
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The Color imageRUNNER series is supported by Desktop, except for some of the functions (Input Bar functions, and link functions with imageRUNNER ADVANCE such as address book synchronization function). For more information, please access the following Web page:
http://www.canon.com/imageware/
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Q. 4.
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Are non-Canon printers supported?
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A.
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Not all of the functions that Desktop offers can be used; however, the print functions of Document Binder support any available printers in your OS. However, when configuring the print settings for binder documents in Document Binder, you need to use a Canon printer.
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Q. 5.
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Show me a list of supported printer drivers and PC-FAX (fax driver).
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A.
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The print functions of Document Binder support any available printers in your OS. However, when configuring the print settings for binder documents in Document Binder, you need to use a Canon printer. For PC-FAX (fax driver), you need to use a Canon fax driver. Installing Desktop does not install any printer drivers. You need to install them separately. For the drivers supported by each model, contact your local authorized Canon dealer.
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Q. 6.
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What happens if I change the print settings in the properties of the printer driver when printing?
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A.
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When you display the properties of the printer driver by selecting [Properties] in the [Print] dialog box from Document Binder and then change the print settings, the printer settings of the printer driver are used when printing. You can also save the settings of the printer driver as the printing settings for binder documents.
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Q. 7.
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What happens to the configured print settings when I print using another printer that has a different paper feed option?
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A.
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If your printer is a Canon printer, the staple and hole punch printing settings are changed according to the selected printer when printing is executed.
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Q. 8.
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Is it possible to rename the printer that is being monitored?
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A.
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If you want to change the port and printer name for the device that is being monitored, you need to change the settings from Desktop Monitor Setup.
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Q. 1.
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Is there a history management function (version management) for updated documents?
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A.
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For documents stored in a Document Server Library or a SharePoint Server Library, modification histories are managed and stored for each version.
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Q. 2.
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Show me how to check the version of a document.
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A.
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To display the version history, select a document stored in a Document Server Library or SharePoint Server Library, and then select [Document Version List] in the [Shared] menu.
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Q. 3.
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Is there a limit to the number of versions I can manage?
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A.
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It depends on the settings but there is no limit to the number of managed versions.
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Q. 1.
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Does Desktop have to be started in order to use the Desktop Office Toolbar?
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A.
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You can use the Desktop Office Toolbar even when Desktop is not running.
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Q. 2.
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What are the versions of Microsoft Office in which the Desktop Office Toolbar is available?
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A.
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You can use the Desktop Office Toolbar on Microsoft Office 2003/2007/2010/2013 where [Office Shared Features] - [Visual Basic for Applications] is installed.
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Q. 3.
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Do I need to configure any Desktop settings to use Desktop Office Toolbar?
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A.
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For Microsoft Office applications that meet the following conditions, you can use Desktop simply by selecting [Enable add-ins in Microsoft Office] in the [System Settings].
[Settings] > [System Settings] > [Common Settings] > [Preferences] > [Application Add-ins] > [Enable add-ins in Microsoft Office]
Microsoft Office 2003/2007/2010/2013 with [Office Shared Features] - [Visual Basic for Applications] installed.
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Q. 1.
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Tell me about imageWARE series products that can be used with Desktop.
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A.
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You can check the products supported by Desktop by accessing the following Web page:
http://www.canon.com/imageware/
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Q. 2.
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How can I work with Document Server?
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A.
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By creating a Document Server Library in Document Server, you can share documents on the network to register, edit, and search them.
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Q. 3.
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What is Desktop Document Writer?
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A.
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Desktop Document Writer is a PDF conversion driver that outputs various application documents as PDF documents. It is installed when you install Desktop; and it is also used when you add documents in a binder document from another application.
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Q. 1.
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What are the check in/check out functions?
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A.
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By checking out a document, you can prevent another user from changing the document stored in a Document Server Library or SharePoint Server Library. In addition, if you check in the checked out document you have modified, the version of the document is updated.
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Q. 2.
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Is it possible to move documents managed in libraries to another computer?
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A.
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Documents managed in libraries are saved in the local computer. You can move them from their storage folder using Windows Explorer.
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Q. 3.
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Is it possible to copy search indexes and user data to another library?
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A.
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You cannot operate indexes in Desktop.
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Q. 4.
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Are there any applications that are automatically registered in the Output Bar during installation?
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A.
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The binder output icon and e-mail output icon are registered by default.
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Q. 5.
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What kind of feature is inbox linking?
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A.
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This feature builds a file sharing environment using the Advanced Space of imageRUNNER ADVANCE.
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Q. 6.
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Is it possible to directly save documents in boxes of imageRUNNER ADVANCE?
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A.
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You can save scanned documents, faxed documents (received,) and application files. You can also share documents using imageRUNNER ADVANCE in the network.
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Q. 7.
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Is it possible to restore data once it is moved to the Recycle Bin?
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A.
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You can restore a document from the recycle bin using any of the following procedures.
Select the document to be restored from the Recycle Bin, then select [Restore from Recycle Bin] by right-clicking it.
Select the document to be restored from the Recycle Bin, then select [Restore from Recycle Bin] from the [File] menu.
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Q. 8.
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Does Desktop's Recycle Bin work with Windows Recycle Bin?
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A.
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The Recycle Bins of Desktop does not work in conjunction with that of Windows. If you want to delete a file in Desktop, you must move it to the Recycle Bin of Desktop.
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Q. 9.
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What types of MAPI (Messaging Application Program Interface) enabled e-mail application are there?
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A.
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E-mail applications supporting MAPI are as follows:
Microsoft Outlook
Microsoft Outlook Express
Mozilla Mail
Mozilla Thunderbird
Netscape Mail
Eudora Version 6
For details on how to check whether your e-mail application is a MAPI-enabled mail client, refer to the documentation for your e-mail client.
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Q. 10.
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Is Lotus Notes e-mail supported?
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A.
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You can use Lotus Notes 6.5.6 e-mail.
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Q. 11.
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Is it possible to configure a hyperlink between Excel documents saved in Desktop?
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A.
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You can use the hyperlink function of Excel to configure hyperlinks.
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Q. 12.
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Show me how to uninstall Desktop.
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A.
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There are two ways to uninstall Desktop: a) insert "Desktop Installation Media" into the disk drive and then follow the instructions displayed in the Desktop Setup Wizard; b) use [Uninstall or change a program] (Windows Vista/Windows 7/Windows 8/Windows 8.1) or [Add or Remove Programs] (Windows XP).
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Q. 13.
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The icon of the document associated with an application is not displayed.
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A.
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When you install an application while Desktop Browser is running, the icon associated with the document is not displayed. To display the icon associated with the document, restart Desktop Browser.
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