Trouble Receiving Fax Documents

Does the machine have sufficient memory?

Delete documents with transmission errors to make more memory available.

Delete unwanted documents from the Memory RX Inbox. (See "Checking the Detailed Information for/Deleting a File in the Memory RX Inbox.")

Is an RX password set in [Fax Settings] in your machine?

If an <RX Password> is set in Fax Settings, documents can be received only from senders that use the correct password. Confirm this with your administrator. (See "Setting the Receive Password.")

Is the platen glass of the sender's machine clean?

Make a few copies using your machine. If the copies are not streaked, the problem is in the sending party's machine. Contact the sender and ask them to send the document again.