Data Sending/File Sharing Problems and Remedies

This section describes how to resolve data sending/file sharing problems.

Unable to Send Data/Share Files (Windows and Samba File Sharing)

Unable to Send Data/Share Files (FTP)

Cause 1

The FTP server is not set correctly.

Remedy

Execute the following command to check the server status. (If you are using Windows, perform these from the command prompt.)

Example using UNIX, where the FTP server has the IP address:

U:>ftp 192.168.1.195*Connect to server
Connected to 192.168.37.195.
220 canmfs FTP server (UNIX(r) System V Release 4.0) ready.
User (192.168.37.195:(none)): user_name*User login
331 Password required for user_name.
Password:*Enter password
230 User user_name logged in.
ftp>cd /export/share*Move to data destination directory
250 CWD command successful.
ftp> bin*Set data transfer type (binary)
200 Type set to I.
ftp> put sample.tif*Set transfer file name for verification
ftp> by*Cut off server connection
221 Goodbye

NOTE
If the above are confirmed and file sharing still does not operate normally, consult the administrator for the network you are using.

Cause 2

The machine's address [User Name] setting contains one or more spaces after the user name.

Remedy

Ensure that the machine's address [User Name] setting does not contain spaces after the user name.

Cause 3

The machine was turned Off while sending data to the FTP server, and when the machine was turned back On, it attempted to resend the data. (If a Windows Server 2003/Vista/Server 2008/7/Server 2008 R2/8/8.1/Server 2012/Server 2012 R2 FTP server is being used.)

Remedy

If power to the machine is turned Off while data is being sent to the FTP server, the FTP server may hold the data in a writing-in-progress state. Therefore, this data cannot be overwritten even when the machine reconnects and sends the same data again. Stop the FTP server temporarily and delete the held data, so it can be sent again.

Cause 4

An error message appears on the touch panel display of the machine.

Remedy

After confirming the error message, see "List of Error Messages" and perform the necessary operations according to the error message displayed.

Unable to Send Data/Share Files (Windows and Samba File Sharing)

Cause 1	File sharing settings for the shared folder are incorrect.
Remedy	Check the following: Check that the computer you want to share is listed in [Network]/[My Network Places] on the computer you are using. (You can also check that the computer you want to share is on the network using the quick search box function in [Network], or [Find] on the [Start] menu.) If the computer you want to share is listed, double-click its icon to see whether the shared name of the folder you want to share is listed. If the shared name does not appear, see "Setting Up a Computer as a File Server," and then check the shared folder settings.
Cause 2	An error message appears on the touch panel display of the machine.
Remedy	After confirming the error message, see "List of Error Messages" and perform the necessary operations according to the error message displayed.