Paper Feeding Problems

Paper is not fed at all, or more than one sheet is fed simultaneously (multi-feeds).
Paper jams occur repeatedly.

Paper is not fed at all, or more than one sheet is fed simultaneously (multi-feeds).

Make sure that the paper is properly loaded.
"Loading Paper"
Make sure that the number of sheets or the paper type loaded in the paper drawer or multi-purpose tray meets the paper specifications.
"Supported Paper Types"
Make sure to load the same size and type of paper into the paper drawer or multi-purpose tray.

Paper jams occur repeatedly.

Make sure that the paper is properly loaded.
"Loading Paper"
Make sure that the number of sheets or the paper type loaded in the paper drawer or multi-purpose tray meets the paper specifications.
"Supported Paper Types"
Make sure that the scanning platform and back cover are fully closed.
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