Installation and Uninstallation Problems
See the following sections.
Cannot install the software.
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When you are in an IPv6 environment, the DVD-ROM setup screen may not appear, and you cannot install the MF drivers. Install the drivers using the WSD port.
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Follow the onscreen instructions to install the software. If an error occurs during the installation, uninstall the software, restart your computer, and install it again.
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Quit all running applications and install the software again.
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It takes too long to uninstall the drivers (Windows XP).
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Quit all running applications (including anti-virus software) before uninstalling the software.
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The [Canon] folder remains in the Start menu after the software has been uninstalled.
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Uninstall the MF Toolbox first before uninstalling the MF drivers. If you uninstall the MF drivers first, the [Canon] folder may remain after the MF Toolbox has been uninstalled.
Follow the steps in the procedure below to remove the folder:
For Windows XP
Right-click the [Start] menu and open Windows Explorer. From [All Users], select [Start Menu] -> [Programs] and delete the [Canon] folder. For Windows Vista
Right-click the [Start] menu and select [Explore All Users]. From [Programs] in [Start Menu], delete the [Canon] folder. For Windows 7
Delete the [Canon] folder in [All Programs] under the [Start] menu. |
Cannot use the software after the operating system on your computer has been upgraded to Windows XP/Vista/7/8.
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Uninstall the software for this machine before upgrading the operating system on your computer. Once the upgrade has been complete, reinstall the software.
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