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NOTE
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Please contact your local authorized Canon dealer if a problem persists, or if you encounter problems not listed below.
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Cause 1
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There is data remaining in the printer's memory. (The Processing/Data indicator is blinking or lit.)
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Remedy
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Print out the data.
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Cause 2
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There is a problem with the printer or the software.
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Remedy
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Look at the message on the display and act accordingly. (See "Printer.")
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Cause
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There is data remaining in the printer's memory. (The Processing/Data indicator is blinking or lit.)
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Remedy
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Print out the data.
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Cause
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The total number of pages in all jobs (maximum capacity is 20,000 pages) or size of data in the memory has exceeded the limit which can be processed.
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Remedy 1
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Delete other processes or documents stored in the box, cancel other jobs being processed, or wait until those jobs are finished, then print again.
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Remedy 2
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Divide the job, then print again.
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Cause
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The number of secured jobs stored in the machine has exceeded the maximum capacity of 50 jobs, or the total number of pages that are stored or are in jobs has exceeded the limit (20,000 pages).
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Remedy
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Delete other secured jobs, or wait until those jobs have finished printing, then print again.
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Cause 1
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You have printed from Windows without installing the printer driver for Windows that was included with the machine.
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Remedy
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Install the printer driver for Windows that was included with the machine and print the data again. (See the Driver Installation Guide.)
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Cause 2
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MS-DOS application software printer settings are incompatible.
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Remedy
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Reset the MS-DOS application software printer settings on a printer that is compatible with the machine. (See the application software manual.)
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Cause
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The 'Send According to Font Substitution Table' setting has been set on the printer driver for Windows.
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Remedy
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Set the 'Send According to Font Substitution Table' setting to the correct setting and print the data again. (See the Help function on the printer driver.)
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Cause
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The command that identifies the end of the data has not been sent from the computer
(The Processing/Data indicator is blinking or lit.)
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Remedy
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Clear the print data. (If you print from application software that lacks a print function and the last page of data is not a full page, the data will remain in the machine's memory.)
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Cause 1
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The paper size you have specified is not supported by two-sided printing.
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Remedy
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Change the print job settings and print the data again.
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Cause 2
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The settings for the front and back sides of the paper are different.
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Remedy
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Change the print job settings and print the data again.
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Cause 1
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The paper is not in the correct position.
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Remedy
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Make sure the machine is set correctly and try printing again. (See "Maintenance.")
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Cause 2
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The data is outside the printable area.
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Remedy 1
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Insert margins around the data and print the data again. (See the Help function on the printer driver or the application software manual.)
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Remedy 2
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Change the 'Scaling' settings on the printer driver and print the data again. (See the Help function on the printer driver.)
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Cause 1
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[Gutter], [Offset Short Edge (Front)], [Offset Long Edge (Front)], [Offset Short Edge (Back)], or [Offset Long Edge (Back)] in the printer settings menu have been changed.
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Remedy
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Set [Gutter], [Offset Short Edge (Front)], [Offset Long Edge (Front)], [Offset Short Edge (Back)], and [Offset Long Edge (Back)] to '0.00' and print the data again. (See "Gutter," "Offset Short Edge/Offset Long Edge (Front)," and "Offset Short Edge/Offset Long Edge (Back).")
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Cause 2
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The application software's top margin and paper location settings are not correct.
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Remedy
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Set the correct settings for the top margin and the paper location and print the data again. (See the application software manual.)
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Cause 1
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The application software's 'Line spacing' and 'Number of lines on a page' settings are not correct.
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Remedy
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Change the settings so that the data fits on one page and print the data again. (See the application software manual.)
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Cause 2
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The Timeout setting is too short, when you set [Personality] to [Auto].
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Remedy
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Change the Personality setting to a setting other than [Auto], or increase the Timeout setting. (See "Personality" and "Timeout.")
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Cause 1
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The toner density settings are not correct.
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Remedy
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Adjust the toner density and print the data again. (See "Density.")
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Cause 2
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[Toner Save] is set to [On].
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Remedy
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Set 'Toner Save' to 'Off' in the printer driver and print the data again. (See the Help function on the printer driver.)
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*
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You can also perform the same procedure from the touch panel display. (See "Density.")
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Cause
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The specified thin lines and fine characters cannot be processed properly.
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Remedy 1
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Set [Resolution] to [600 dpi] and print the data again.
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Remedy 2
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Set 'Line Refinement' to [On] and print the data again.
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