General
This section describes general error messages, not related to a specific function.
Load paper.
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Cause 1
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Printing cannot be performed because the paper has run out.
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Remedy
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Load paper. (See "Loading Paper into a Paper Drawer" and "Loading Paper into the Paper Deck Unit-B2 (Optional).")
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Cause 2
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The paper drawer is not correctly inserted into the machine.
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Remedy
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Insert the paper drawer in all the way. (See "Adjusting a Paper Drawer to Hold a Different Paper Size" and "Loading Paper into the Paper Deck Unit-B2 (Optional).")
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The most proper size A4 is not available.
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Cause 1
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The optimal paper size selected with automatic paper selection is not loaded.
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Remedy
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Load paper of the displayed size.
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Cause 2
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[Paper Drawer Auto Selection On/Off] is set to 'Off'.
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Remedy 1
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Manually specify the paper drawer.
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Remedy 2
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Set [Paper Drawer Auto Selection On/Off] to 'On' for the paper drawer in which the displayed paper size is loaded. (See "Enabling Paper Drawer Auto Selection.")
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Cause 3
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A paper type not supported by automatic paper selection is loaded.
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Remedy 1
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Manually specify the paper drawer.
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Remedy 2
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Set [Consider Paper Type] in [Paper Drawer Auto Selection On/Off] to 'Off' when copying. (See "Enabling Paper Drawer Auto Selection.")
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Return the originals to their correct order, then press the [Start] key.
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Cause
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Scanning stopped because an unspecified problem occurred in the feeder.
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Remedy
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Return the originals to their correct order, place them in the original loading area of the feeder again, and press
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Return the originals to their correct order, then press the [Start] key. (The data size of the scanned original exceeded the limit. Settings will be automatically corrected and the originals will be scanned again.)
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Cause
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Scanning was cancelled because the data size of the scanned originals exceeded the maximum size that the machine can handle.
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Remedy
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Scan the originals again from the first page. If you still cannot scan the originals, you may be able to resolve the problem by decreasing the setting for [Sharpness] or setting the original type to [Text].
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Scanning was canceled because the data size of the scanned original exceeded the limit. Scanning may be possible if sharpness is reduced, or Original Type is set to Text.
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Cause
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Scanning was cancelled because the data size of the scanned originals exceeded the maximum size that the machine can handle.
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Remedy
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You may be able to resolve the problem by decreasing the setting for [Sharpness] or setting the original type to [Text].
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Place the original on the platen glass.
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Cause
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A mode requiring an original to be placed on the platen glass is set. There is no original on the platen glass.
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Remedy
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Place the original on the platen glass.
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Remove the original from the platen glass.
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Cause
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An original remains on the platen glass.
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Remedy
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Remove the original remaining on the platen glass, and place the original again.
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Remove the original from the feeder.
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Cause
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There is an original loaded in the feeder and on the platen glass when a mode that cannot scan originals loaded in the feeder is set.
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Remedy
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Remove the original from the feeder.
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Original scanning area (thin glass strip) is dirty.
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Cause
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The original scanning area (thin glass strip) is dirty due to dust and grime.
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Remedy
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Clean the original scanning area of the feeder. (See "Manual Feeder Cleaning.")
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Original scanning area (Feeder) is dirty.
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Cause
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The original scanning area of the Duplex Color Image Reader Unit-E1 is dirty due to dust and grime.
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Remedy
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Clean the original scanning area of the Duplex Color Image Reader Unit-E1. (See "Duplex Color Image Reader Unit-E1.")
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Replace toner cartridge. (Magenta)
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Cause
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Printing will soon not be possible because the toner of the displayed colour is running out.
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Remedy
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Replace the displayed colour's toner cartridge. (See "Replacing the Toner Cartridge.")
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Replace toner cartridge. (Black)
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Cause
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Printing will soon not be possible because the toner of the displayed colour is running out.
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Remedy
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Replace the displayed colour's toner cartridge. (See "Replacing the Toner Cartridge.")
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Insert toner cartridge. (Cyan)
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Cause
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The toner cartridge of the displayed colour is not inserted properly.
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Remedy
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Make sure that the toner cartridge is inserted properly. (See "Replacing the Toner Cartridge.")
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Adjusting gradation. Wait a moment...
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Cause
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The machine is performing automatic adjustment.
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Remedy
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Wait a few moments. When the adjustment is complete, printing will automatically resume.
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Preparing for color printing. Please wait.
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Cause
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The machine is performing an automatic adjustment.
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Remedy
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Please wait for a moment. Colour printing resumes automatically when the adjustment is finished.
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Cleaning the drum... Wait a while...
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Cause
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The machine is cleaning its drum.
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Remedy
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Wait a few moments. When cleaning is complete, printing will automatically resume.
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Performing multiple jobs...
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Cause
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Multiple jobs such as print jobs or scan jobs are being executed while performing the scan operation.
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Remedy
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Wait a few moments for the machine to resume the scan operation.
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Check that covers are closed.
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Cause
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The cover of an optional equipment is open.
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Remedy 1
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Check whether the cover of the paper deck unit is closed.
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Remedy 2
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Check whether the cover of the inner finisher/staple finisher/booklet finisher is closed.
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Remedy 3
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Check whether the cover of the puncher is closed.
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Load staples into the stapler unit.
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Cause
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There are no staples in the staple cartridge of the stapler unit in the inner finisher/staple finisher/booklet finisher.
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Remedy
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Replace the staple cartridge of the inner finisher/staple finisher/booklet finisher. (See "Replacing the Staple Cartridge (For Optional Products).")
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Remove the paper from the output tray.
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Cause
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Previous prints remain in the tray.
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Remedy
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Remove the paper that remains in the tray. Printing will start or resume automatically.
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Remove the paper from the booklet tray.
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Cause
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Previous prints remain in the tray.
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Remedy
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Remove the paper that remains in the booklet tray. Printing will start or resume automatically.
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Check punch waste tray.
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Cause
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The punch waste tray of the puncher is almost full.
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Remedy
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Empty the punch waste tray of the puncher. (See "Removing Punch Waste (External 2 Hole Puncher-B2/External 2/4 Hole Puncher-B2/External 4 Hole Puncher-B2).")
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Load staples into the saddle stitcher unit.
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Cause
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There are no staples in the staple cartridge of the saddle stitcher unit in the Booklet Finisher-J1.
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Remedy
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Replace the staple cartridge of the Booklet Finisher-J1. (See "Replacing the Staple Case in the Saddle Stitcher Unit (Booklet Finisher-J1).")
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The Dept. ID or PIN is incorrect.
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Cause
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The entered Department ID or PIN is incorrect.
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Remedy
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Contact the System Manager for the department to find out the Department ID/PIN.
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The hard disk needs to be replaced. (Call service rep.)
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Cause
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The hard disk is damaged or is not attached.
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Remedy 1
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Contact your local authorized Canon dealer.
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Remedy 2
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If the Removable HDD Kit is attached, check the hard disk.
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Replace the waste toner container.
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Cause
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Printing cannot be performed because the waste toner container is full.
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Remedy
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Replace the waste toner container. (See "Replacing the Waste Toner Container.")
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