Network/Security

This section describes the error messages related to the Network and Security function.

Check the network connection.

Cause 1	The machine and cable are not properly connected.
Remedy	Confirm that the machine is connected to the network using the correct cable, and then restart the machine. (See "Connecting the Machine to a Computer or Network.")
Cause 2	[Confirm Network Connection Set. Changes] is set to 'On', although the machine is not connected to a network.
Remedy	Set [Confirm Network Connection Set. Changes] to 'Off'.

TCP/IP Error

Cause 1

Because the IP address cannot be obtained automatically via DHCP, RARP, BOOTP, or Auto IP, [IP Address] in <IP Address Settings> (in the IPv4 Settings) is set to '0.0.0.0'.

Remedy

See "TCP/IPv4 Settings" to specify the correct IPv4 address.

Cause 2

'0.0.0.0' is set as a static IPv4 address in [IP Address] of <IP Address Settings> (in the IPv4 Settings).

Remedy

See "TCP/IPv4 Settings" to specify the correct IPv4 address.

Cause 3

The IPv6 addresses are not properly set up.

Remedy

Check the following:

Confirm that the settings for the addresses (<Use Stateless Address>, <Use Manual Address>, or <Use DHCPv6>) are set to 'On'.

If you are using a stateless address or DHCPv6, confirm that addresses can be obtained.

If addresses cannot be obtained, check the settings of the router or DHCPv6 server.

NOTE
It may take several minutes for a stateless address to be determined.

Cause 4

The IP address of the DNS server is not correct.

Remedy

See "TCP/IPv4 Settings" or "TCP/IPv6 Settings" to check the IP address of the DNS server.

Cause 5

Sending could not be performed due to a lack of resources in the TCP/IP protocol stack.

Remedy

See "TCP/IPv4 Settings" or "TCP/IPv6 Settings" to specify the correct IPv4/IPv6 address.

SSL Error

Cause 1	The WebDAV server does not support SSL encrypted communication.
Remedy	Specify the SSL settings required for your environment on the WebDAV server.
Cause 2	The proxy server does not support SSL encrypted communication.
Remedy	If the WebDAV client is connected to the Internet via a proxy server, set the proxy server to use SSL.

Could not send.

Cause 1	An error occurred in the WebDAV server or proxy server.
Remedy	Check the following: Check the settings for the WebDAV server. Check the settings of the proxy server.
Cause 2	External access to the target files or directories was denied.
Remedy	Check the following: Check the settings for the WebDAV server. See "Specifying Destinations" to confirm the settings for a recipient address.
Cause 3	The WebDAV server is busy because of heavy access.
Remedy	Try sending again later.
Cause 4	Sending files in chunks is not allowed.
Remedy	Press [Off] for [Use Divided Chunk Send for WebDAV TX] in [Send] in [Function Settings] (Settings/Registration). (See "Dividing Data Into Chunks When Sending with WebDAV.")
Cause 5	The size of the sent data is too large.
Remedy	Confirm the size of the sent data.
Cause 6	The specified URI (host name and folder path specified as the recipient address) is too long.
Remedy	See "Specifying Destinations" to confirm the full path for the HTTP server entered in [Host Name] and the WebDAV folder path entered in [Folder Path] as the recipient address.

Check the server.

Cause 1	The machine tried to access the destination without using a proxy server, but it was necessary to access via a proxy server.
Remedy	Check the following: Check the settings for the WebDAV server. Confirm the proxy server settings. (See step 12 in "Settings Common to TCP/IPv4 and TCP/IPv6.")
Cause 2	Access to the destination was denied.
Remedy	Check the settings for the WebDAV server.
Cause 3	The machine tried to access the destination via a proxy server without using SSL encrypted communication.
Remedy	Press [Off] for [Use Divided Chunk Send for WebDAV TX] in [Send] in [Function Settings] (Settings/Registration). (See "Dividing Data Into Chunks When Sending with WebDAV.")
Cause 4	The proxy server failed to communicate with the upstream server.
Remedy	Check the following: Check the settings for the WebDAV server. Check the settings of the proxy server.
Cause 5	According to the request from the WebDAV client, the HTTP protocol version which is not supported by the WebDAV server is used.
Remedy	Check the settings for the WebDAV server.
Cause 6	The disk space on the WebDAV server was insufficient to process the request from the WebDAV client.
Remedy	Free up sufficient disk space on the WebDAV server.

Cannot connect.

Cause	Proxy server authentication failed.
Remedy	See step 12 in "Settings Common to TCP/IPv4 and TCP/IPv6" to confirm the settings of the proxy server.

Check the server name in the SMB Server Settings.

Cause 1	The name specified for the SMB server is identical to the name of a computer or printer registered in the WINS database, when <WINS Resolution> for [WINS Settings] is set to 'On'.
Remedy	Check whether the name specified in [Server Name] for [SMB Server Settings] is identical to the name of a computer or printer registered in the WINS database. For information on SMB server and WINS resolution settings, see "SMB and WINS Settings."
Cause 2	The name specified for the SMB server is identical to the name of a computer or printer that belongs to the same workgroup as this machine.
Remedy	Check whether the name specified in [Server Name] for [SMB Server Settings] is identical to the name of a computer or printer in the workgroup specified in [Workgroup Name]. For information on SMB server and workgroup settings, see "SMB and WINS Settings."

A competing IP address was found on the network.

Cause	The same IPv4 address that is set to this machine already exists on the same network.
Remedy	See "TCP/IPv4 Settings" to change the IP address of this machine not to be duplicated with the IP addresses which are set to the other devices.

The Default Key is not set. Check the Key and Certificate List settings in Certificate Settings.

Cause	The key pair or server certificate to use has not been registered.
Remedy	It is necessary to register a key pair and server certificate in order to perform encrypted SSL communication. See "Generating a Key Pair and Server Certificate" or "Registering a Key Pair File and Server Certificate File Installed from a Computer" to register a key pair.

Cannot delete the default key because it is in use by SSL or other settings. Check the settings.

Cause	The key you are trying to erase is currently being used for encrypted SSL communication or used for the Restrict Receiving for Each Function mode in the device information delivery.
Remedy	Cancel all SSL settings and encrypted SSL communication. Set all settings for [Restrict Receiving for Each Function] in Device Information Delivery Settings to 'On.' For details, see "Specifying Device Information Delivery Settings."

Cannot change settings because the selected key is being used.

Cause	The key you are trying to erase is currently being used for encrypted SSL communication or used for the Restrict Receiving for Each Function mode in the device information delivery.
Remedy	Cancel all SSL settings and encrypted SSL communication. Set all settings for [Restrict Receiving for Each Function] in Device Information Delivery Settings to 'On.' For details, see "Specifying Device Information Delivery Settings."

Cannot register because the algorithm of this key is not supported.

Cause	You are trying to register a key pair file which uses an unsupported encryption algorithm.
Remedy	Register key pair file which uses a supported encryption algorithm. (See "Registering a Key Pair File and Server Certificate File Installed from a Computer.")

This certificate is invalid.

Cause	The certificate is invalid.
Remedy	Reinstall the valid certificate.

An error occurred when verifying.

Cause	The certificate is invalid.
Remedy	Reinstall the valid certificate.

Certificate has expired.

Cause 1	The certificate has expired.
Remedy	Confirm the expiration date for the certificate. If it has expired, register a certificate which has not expired.
Cause 2	The date and time of the machine is not set correctly. (It is set to a future date and time.)
Remedy	Confirm that the date and time of the machine is set correctly.

Could not verify the certificate.

Cause	The CA certificate which has issued the certificate could not be found.
Remedy	If you want to verify the certificate, register the CA certificate which issued it.

This certificate has expired.

Cause	The certificate is listed on the CRL (Certificate Revocation Lists).
Remedy	Install a new certificate.

This CRL is invalid.

Cause	The CRL (Certificate Revocation List) is corrupt, or uses an unsupported signature algorithm.
Remedy	Register a valid CRL.

This CRL has expired.

Cause 1	The start date of validity for the CRL (Certificate Revocation List) is set to a future date.
Remedy	Confirm the start date of validity for the CRL. If it is set to a future date, use the CRL after it becomes valid.
Cause 2	The date and time of this machine is not set correctly. (It is set to a future date and time.)
Remedy	Confirm that the date and time of the machine is set correctly.

Could not verify CRL.

Cause	The CRL (Certificate Revocation List) could not be verified on the machine.
Remedy	Register the CRL.

Certificate Exp. Date Error

Cause	The certificate has expired.
Remedy	Confirm the expiration date for the certificate.

Digital Sig. Cert. Access Err

Cause 1	Access to the user certificate was denied when sending a PDF or XPS file with a user signature.
Remedy	See "Confirming a Key Pair and User Certificate" to confirm the user certificate settings.
Cause 2	Access to the device certificate was denied when sending a PDF or XPS file with a device signature.
Remedy	See "Setting/Confirming a Key Pair and Device Certificate" to confirm the device certificate settings.

IEEE802.1X error. Set the correct auth. information.

Cause	The correct client authentication information (the key pair and certificate, user name and password, and the CA certificate) is not set.
Remedy	Confirm the set authentication method and authentication information (the key pair and certificate, user name and password, and CA certificate).

IEEE802.1X error. Change the password.

Cause	The password has expired.
Remedy	Set a new password.

IEEE802.1X error. Check authentication settings.

Cause	The specified authentication method of the machine does not match the authentication method of the RADIUS server.
Remedy	Confirm whether the authentication method specified for the machine and the authentication method specified for the RADIUS server match, and specify the correct authentication method if necessary.

IEEE802.1X error. The certificate has expired.

Cause	The server certificate sent from the RADIUS server has expired.
Remedy	Confirm the expiration date for the server certificate of the RADIUS server.

IEEE802.1X error. The certificate is incorrect.

Cause	An error occurred when verifying the server certificate sent from the RADIUS server using the CA certificate.
Remedy	Confirm the contents of the server certificate of the RADIUS server, as well as the CA certification registered on the machine.

IEEE802.1X error. Cannot analyze the certificate.

Cause	The machine failed to analyze the server certificate sent from the RADIUS server.
Remedy	Confirm the server certificate contents of the RADIUS server.

IEEE802.1X error. No reply from the destination.

Cause	An error occurred when communicating with the authenticator.
Remedy	Confirm the authenticator (LAN switch) settings, as well as the RADIUS server settings.