When Problems Occur

Trouble Sending Documents

Cancelling transmissions.

Cannot send documents.

Cannot send documents to an e-mail address, I-fax address, or file server.

The memory is full.

The document does not print clearly at the recipient's machine.

The density of the documents sent to a recipient is too light.

Cancelling transmissions.

How do you cancel a transmission while a document is being scanned?

Press

(Stop) on the control panel, or press [Cancel] on the touch panel display.

How do you cancel a transmission after the document has been scanned?

Press

(Status Monitor/Cancel) → [Send] → [Job Status]. Then select the file that you want to cancel → press [Cancel] → [Yes]. However, documents that are being sent may not be cancelled even if you press [Cancel]. (See "Cancelling a Job Being Sent or Waiting to Be Sent.")

Cannot send documents.

Is the destination setting correct?

Check the destination setting of the recipient.

Is the destination stored in the Address Book correct?

Check the destination in the Address Book. (See "Checking/Changing Information for Stored Addresses.")

Has trouble occurred in the remote machine?

Check to make sure that the remote machine can receive documents. If it cannot, check to see whether the recipient's machine has been turned OFF, is out of recording paper, or has insufficient available memory.

Cannot send documents to an e-mail address, I-fax address, or file server.

If you are sending an e-mail message or I-fax, are the SMTP Server and DNS Server settings correct?

Check the SMTP Server and DNS Server settings.

If you are sending to a file server, are the User and Password settings correct?

Check the User and Password settings, and send the document again.

If you are sending to a file server, are the shared folder settings correct?

Check the shared folder settings. (See "Setting Up a Computer as a File Server.")

The memory is full.

Are unwanted files stored in memory?

Check the TX Document and RX Document memory, and delete unnecessary files and files with errors from memory. (See "Checking the Detailed Information for/Deleting a File in the Memory RX Inbox.")

The document does not print clearly at the recipient's machine.

Is the platen glass clean?

Use your machine to make a copy of the document, and check it for streaks. If streaks appear, clean the platen glass. (See "Cleaning the Platen Glass and Underside of the Feeder/Platen Cover.")

The density of the documents sent to a recipient is too light.

Is the Density setting set towards

(Light) and the Original Type setting set to [Photo] when you send your document?

Change the Density setting to

(Dark) and the Original Type setting to [Text]. Try sending your document again. (See "Selecting the Original Type" and "Adjusting Density Manually.")

Trouble Receiving Documents

Cannot receive documents.

The machine cannot receive I-fax documents.

Cannot forward documents to the Confidential Fax Inbox.

Cannot store received documents in memory.

The quality of printed originals is uneven.

Cannot receive documents.

Does the machine have sufficient memory?

Delete unnecessary files and files with errors from memory to increase the amount of available memory. (See "Checking the Detailed Information for/Deleting a File in the Memory RX Inbox.")

The machine cannot receive I-fax documents.

Are network settings specified correctly?

The machine cannot receive documents if the appropriate network settings are not specified. Confirm this with the administrator.

Are the e-mail/I-fax settings correctly set?

You cannot receive documents if the e-mail/I-fax settings are not set correctly.

Is <SMTP RX> set to 'On' when receiving SMTP?

Set <SMTP RX> to 'On', then turn the machine's power OFF, and ON again.

Cannot forward documents to the Confidential Fax Inbox.

Are the forwarding conditions set correctly?

Check the Forwarding Conditions, and inform the sender of those settings. (See "Editing Forwarding Settings.")

Is Forwarding Settings set to 'On' using [Validate/Invalidate]?

Forwarding Settings must be set to 'On' to be effective. (See "Editing Forwarding Settings.")

Does the machine have sufficient memory?

Delete unnecessary files and files with errors from memory to increase the amount of available memory. (See "Checking the Detailed Information for/Deleting a File in the Memory RX Inbox" and "Checking File Information.")

Delete unnecessary files from the Confidential Fax Inboxes. (See "Checking the Detailed Information for/Deleting a File in a Confidential Fax Inbox.")

Cannot store received documents in memory.

Does the machine have sufficient memory?

Delete unnecessary files from the Memory RX Inbox. (See "Checking the Detailed Information for/Deleting a File in the Memory RX Inbox.")

The quality of printed originals is uneven.

Is the platen glass of the sender's machine clean?

Make a few copies using your machine. If the copies are not streaked, the problem is in the sending party's machine. Contact the sender and ask them to send the document again.

Trouble in Other Situations

Transmissions are slow.

Are documents being sent at a high resolution?

It is recommended that you send documents containing text only in a lower resolution.