MEAP
This section describes the error messages related to MEAP applications, in particular SMS and SSO-H.
Error Messages Related to SMS
Login Page
<The specified file does not exist or the file path is incorrect. Try to specify the path again.>
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Cause
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The application file does not exist in the specified path, or the file path is incorrect.
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Remedy
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Specify the file path correctly.
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<The contents of the specified file are incorrect or information is missing. Check the file.>
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Cause 1
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The specified file is not a license switch file.
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Remedy
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Check that the specified file is a license switch file for initializing the password.
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Cause 2
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There is insufficient information for the specified file.
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Remedy
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The password cannot be initialized using the specified file. Confirm the contents of the file.
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<The specified switch license file cannot be used for password initialization. Try to specify the file again.>
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Cause
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The specified file is not a switch license file for initializing the password.
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Remedy
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Specify a switch license file for initializing the password.
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<Cannot initialize password because a used switch license file is specified. Try to specify the file again.>
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Cause
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The specified license file has already been installed. License files that have been installed once cannot be installed again.
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Remedy
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Since the specified license file cannot be installed, specify another file.
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<You do not have permissions to use Service Management Service. Log in with administrator rights.>
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Cause
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Only a user with System Administrator (Administrator) privileges can log in to SMS with their user name and password. The user trying to log in cannot do so because they do not have administrator rights.
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Remedy
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Log in again with the user name and password of a user with System Administrator (Administrator) privileges.
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<Cannot login because another user is logged in or logout operations have not been successfully performed. Please wait a moment and then try this operation again.>
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Cause
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Cannot log in for a specified period of time because another user is logged in or log out operations were not successfully performed.
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Remedy
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If another user is logged in, wait until the user has logged out. If no other user is logged in, wait until the lock is released.
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<Error: <Error Details>>
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Cause
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An error has occurred for some reason. Refer to <Error Details> for details.
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Remedy
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If countermeasures for the error are still not clear from <Error Details>, contact your local authorized Canon dealer.
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MEAP Application Management Page
<Cannot start this application because there is no Distributable Software in the application. Get a Distributable Software.>
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Cause
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The application cannot be started because there are no redistributable modules included in the application.
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Remedy
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Contact the developer of the application.
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<Cannot start this application because the number of bootable applets has exceeded the limit. Start this application after stopping other applications.>
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Cause
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The application cannot be started because it includes an applet, and the number of applets that can be started on the system would exceed the limit (nine applets) if the application was started.
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Remedy
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Stop an application running on the system which includes an applet, in order to reduce the number of applets running on the system, and then restart the application.
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<A license is needed to start this application. Try to start it again after installing a license.>
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Cause
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A license file is necessary to start the application (the license file has not been installed).
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Remedy
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Install the license file, and then restart the application.
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<Cannot start this application because system resources (memory, threads, sockets, file descriptors, disk space, or screen size) required to start the application may not be available. <Resources>>
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Cause
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The application cannot be started because system resources required to start the application are unable to be reserved.
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Remedy
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Stop another application, and then restart this application. It may be able to start this time.
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<Cannot uninstall this application because the license file has not been deleted. Uninstall the application after deleting the license in the [License Management] page.>
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Cause
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The application cannot be uninstalled because the license file for the application still exists inside the machine.
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Remedy
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Uninstall the application after deleting the license on the [License Management] page.
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<The name listed in the file for the application and the applet name to register with Applet Viewer Service are different. Check the file.>
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Cause
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The application cannot be started because the applet name the application is trying to register in the Applet Viewer Service differs from the applet name included in the application file.
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Remedy
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Since it is necessary to make corrections to the application, contact the developer of the application.
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Error: <Error Details>
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Cause
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An error has occurred for some reason. Refer to <Error Details> for details.
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Remedy
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If countermeasures for the error are still not clear from <Error Details>, contact your local authorized Canon dealer.
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Install Page
<The file for the application to install does not exist or the file path is incorrect. Try to specify the path again.>
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Cause
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The application does not exist in the specified path, or the file path is incorrect.
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Remedy
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Specify the file path correctly.
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<The file for the license to install does not exist or the file path is incorrect. Try to specify the path again.>
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Cause
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The license file does not exist in the specified path, or the file path is incorrect.
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Remedy
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Specify the file path correctly.
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<The manifest is not listed in the specified file. Check the file.>
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Cause
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A manifest does not exist for the file specified as the application.
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Remedy
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This application cannot be installed. Contact the developer of the application.
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<The contents of the file for the application to install are incorrect or information is missing. Check the file.>
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Cause
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The contents of the file specified as an application file are incorrect, or information is missing.
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Remedy
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This application cannot be installed. Check the file. If there are no problems, contact your local authorized Canon dealer.
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<The contents of the file for the license to install are incorrect or information is missing. Check the file.>
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Cause
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The contents of the file specified as a license file are incorrect, or information is missing.
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Remedy
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This license file cannot be installed. Check the file. If there are no problems, contact your local authorized Canon dealer.
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<The following information is missing in file for the specified application. Check the file. <Missing information>>
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Cause
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The application cannot be installed because required information is not included in the application.
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Remedy
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Check the file. If there are no problems, contact your local authorized Canon dealer to see if there is any <Missing information>.
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<The following information in the specified application is incorrect. Check the file. <Inaccurate information>>
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Cause 1
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<Inaccurate information> in the application cannot be recognized as correct information.
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Remedy
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Contact your local authorized Canon dealer.
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Cause 2
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If the <Inaccurate information> is the MEAP Specifications, the MEAP specifications of the application and of the machine do not match.
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Remedy
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Contact your local authorized Canon dealer.
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<Cannot install this application because a code signing has not been confirmed to be valid. Get a valid code signing.>
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Cause 1
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A valid code signature cannot be confirmed in the application.
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Remedy
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Perform the correct code signing for the application.
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Cause 2
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The file may have been modified.
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Remedy
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Contact the developer of the application.
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<Cannot install this license because the specified application and license do not correspond. Try to specify a path for the license file again.>
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Cause
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The application cannot be installed because the specified license file does not correspond to the specified application.
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Remedy
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Specify a license file which corresponds to the application.
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<The number of applications that can be installed has exceeded the limit. Try to install this application after uninstalling other applications.>
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Cause
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You can install up to 19 applications. You are trying to install more applications than this number.
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Remedy
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You can install the new application by first uninstalling other applications (apart from system applications).
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<Cannot install this license because the number of license file ID logs that can be saved has exceeded the limit. Contact your service representative.>
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Cause
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The license file cannot be installed because the license file ID information log will exceed the maximum number of entries.
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Remedy
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Contact your local authorized Canon dealer.
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<Cannot install because a used license file is specified. Try to specify the file again.>
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Cause
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A license file which is already installed cannot be installed again. The specified license file has already been installed.
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Remedy
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The specified license file cannot be installed. Specify another license file.
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<To install the specified application, a license file must be installed at the same time. Specify a license file.>
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Cause
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You cannot install the application unless you specify a corresponding license file with the application.
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Remedy
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When specifying an application to install, also specify a corresponding license file.
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<The specified file is a system application. Install the application from the [Enhanced System Application Management] page.>
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Cause
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The specified file is a system application. You cannot install it from this [Install] page.
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Remedy
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Install the application from the [Enhanced System Application Management] page.
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<The specified application does not require a license.>
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Cause
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An application and license file were specified, but the specified application does not require a license file.
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Remedy
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Install the application without specifying a license file.
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<The specified license does not match this device. Specify an installable license.>
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Cause
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In the license file, there is serial number information of machines in which the license file can be installed. The application you have specified cannot be installed, because your machine's serial number is not found in the serial number information in this license file.
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Remedy
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Specify a license file whose serial number information includes the serial number of your machine.
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<The specified application does not support this device.>
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Cause
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The application can only be installed in certain machine models. It cannot be installed in this machine.
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Remedy
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Specify an application which supports the machine.
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<Cannot install this application because an applet included in the specified application has exceeded the area that can be displayed in the device panel.>
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Cause
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The application cannot be installed because the display area of an applet included in the application exceeds the area that can be displayed on the panel of the machine.
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Remedy
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Install an application that includes only applets that fit within the maximum display area of the machine.
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<The specified file is an update file. Stop the application that you want update and then install the file.>
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Cause
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The specified file is a file for updating an application which is already installed. It is necessary to stop the application which is to be updated before updating.
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Remedy
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Stop the application that you want to update, and then perform the update again.
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<Cannot install the application because the license requirement is different. Uninstall the specified application, and then try to install the application again.>
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Cause
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You have tried to upgrade an application which is already installed using a version of the same application with different license requirements.
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Remedy
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Maintain the same license conditions, and then try upgrading the application.
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<Cannot install this application because storage space has been exceeded. Uninstall other applications and then try to install it again.>
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Cause
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The application cannot be installed because there is not enough space left in the memory.
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Remedy
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Uninstall unnecessary applications to free up memory space.
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<Could not cancel installation. Installation has been successfully completed.>
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Cause
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The cancel button was pressed when the installation could not be cancelled.
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Remedy
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Uninstall the application after disabling the license file and downloading it from the [License Management] page.
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<This application does not support the MEAP version of the device. Contact your service representative after checking the application version.>
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Cause
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The installation could not be performed because the specified application does not correspond to the MEAP version of the machine.
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Remedy
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Contact the developer of the application.
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<The specified application cannot be installed on this device.>
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Cause
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The installation could not be performed because the specified application is not an Enhanced System Application.
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Remedy
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Specify an application file for an Enhanced System Application.
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<The process is canceled because the system has been shut down. Restart the system, and then perform the process again.>
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Cause
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The installation could not be completed because it conflicted with a system shutdown.
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Remedy
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Perform the installation again after the machine has restarted.
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<Error: <Error Details>>
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Cause
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An error has occurred for some reason. Refer to <Error Details> for details.
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Remedy
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If countermeasures for the error are still not clear from <Error Details>, contact your local authorized Canon dealer.
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Authentication Information Setting Page
The messages may differ, depending on the selected login service.
Check to see if the PIN is incorrect
Enter Dept. ID within 7 digits.
Check to see if the Department ID is registered with the device.
<Settings are incorrect>
Check to see if the PIN is incorrect
Enter Dept. ID within 7 digits.
Check to see if the Department ID is registered with the device.
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Cause
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Authentication information cannot be set because the entered Dept. ID does not exist, or the PIN is incorrect.
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Remedy
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Enter the correct Dept. ID and PIN registered for the machine.
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<The [Department ID] is incorrect. Enter an integer for the [Department ID].>
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Cause
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The Department ID that was entered is a positive integer, but the registered Department ID is not a positive integer.
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Remedy
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Enter the correct password registered in the machine as the Department ID.
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<The [Department ID] is not entered.>
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Cause
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The Department ID is blank.
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Remedy
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Specify the Department ID.
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<Could not set authentication information because an error occurred.>
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Cause
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The authentication information could not be set because an unspecified error occurred.
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Remedy
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Contact your local authorized Canon dealer.
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<Could not delete authentication information because an error occurred.>
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Cause
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The authentication information could not be deleted because an unspecified error occurred.
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Remedy
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Contact your local authorized Canon dealer.
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<Authentication Information Settings
Could not set authentication information because an error occurred.>
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Cause
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The entered user name or password is incorrect, or an unspecified error occurred.
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Remedy
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Set the authentication information again after entering the correct user name and password.
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<Authentication Information Settings
Could not delete authentication information because an error occurred.>
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Cause
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The authentication information could not be deleted because an unspecified error occurred.
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Remedy
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Contact your local authorized Canon dealer.
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License Management Page
The messages may differ, depending on the selected login service.
<The specified file does not exist or the file path is incorrect. Try to specify the path again.>
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Cause
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The specified file does not exist, or the file path is incorrect.
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Remedy
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Specify the file path correctly.
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<The contents of the file for the license to install are incorrect or information is missing. Check the file.>
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Cause
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The contents of the file are incorrect, or information is missing.
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Remedy
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This license file cannot be installed. Contact the developer of the application.
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<Cannot install this license because the specified license does not correspond to this application. Try to specify a path for the license file again.>
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Cause
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The installation could not be performed because the specified license file does not correspond to the application.
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Remedy
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Specify a license file which corresponds to the application.
Check whether the manifest file specified inside the license file is accurate.
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<Cannot install this license because the number of license file ID logs that can be saved has exceeded the limit. Contact your service representative.>
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Cause
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The license file cannot be installed because the license file ID information log will exceed the maximum number of entries.
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Remedy
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Contact your local authorized Canon dealer.
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<Cannot install because a used license file is specified. Try to specify the file again.>
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Cause
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A license file which is already installed cannot be installed again. The specified license file has already been installed.
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Remedy
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Since the specified license file cannot be installed, specify another file.
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<The specified license does not match this device. Specify an installable license.>
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Cause
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The machine you are using is stated in the license file, but the specified license file could not be installed in your machine.
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Remedy
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Specify a license file that is compatible with your machine.
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<Could not cancel installation. Installation has been successfully completed.>
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Cause
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The cancel button was pressed when the installation could not be cancelled.
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Remedy
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Uninstall the application after disabling the license file and downloading it
from the [License Management] page. |
<Cannot disable the license file because this application has been started. Disable the license file after stopping the application.>
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Cause
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The license cannot be disabled because an application using the license is running.
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Remedy
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Close the application using the license before disabling the license.
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<Error: <Error Details>>
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Cause
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An error has occurred for some reason. Refer to <Error Details> for details.
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Remedy
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If countermeasures against the error are still not clear from the <Error Details>, contact the developer of the application.
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Enhanced System Application Management Page
The currently set login service
Login services that will be enabled after the device is restarted
Default Authentication login services
The currently set login service can be uninstalled after the device is restarted.
<Cannot start this application because there is no Distributable Software in the application. Get a Distributable Software.>
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Cause
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The application cannot be started because there are no redistributable modules included in the application.
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Remedy
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Contact the developer of the application.
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<Cannot start this application because the number of bootable applets has exceeded the limit. Start this application after stopping other applications.>
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Cause
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The application cannot be started because it includes an applet, and the number of applets that can be started on the system would exceed the limit (nine applets) if the application was started.
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Remedy
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Stop an application running on the system which includes an applet, in order to reduce the number of applets running on the system, and then restart the application.
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<Cannot start this application because system resources (memory, threads, sockets, file descriptors, disk space, or screen size) required to start the application may not be available. <Resources>>
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Cause
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The application cannot be started because system resources required to start the application are unable to be reserved.
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Remedy
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Stop another application, and then restart this application. It may be able to start this time.
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<The name listed in the file for the application and the applet name to register with Applet Viewer Service are different. Check the file.>
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Cause
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The application cannot be started because the applet name the application is trying to register in the Applet Viewer Service differs from the applet name included in the application file.
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Remedy
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Since it is necessary to make corrections to the application, contact the developer of the application.
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<The following login services cannot be uninstalled:>
The currently set login service
Login services that will be enabled after the device is restarted
Default Authentication login services
The currently set login service can be uninstalled after the device is restarted.
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Cause
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The currently set login service, a login service that will be enabled after restarting the machine, and the Default Authentication login service cannot be uninstalled.
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Remedy
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Do not uninstall the currently set login service, a login service that will be enabled after restarting the machine, or the Default Authentication login service. To uninstall the currently set login service, uninstall it after restarting the machine.
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<The file for the application to install does not exist or the file path is incorrect. Try to specify the path again.>
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Cause
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The application does not exist in the specified path, or the file path is incorrect.
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Remedy
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Specify the file path correctly.
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<The manifest is not listed in the specified file. Check the file.>
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Cause
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A manifest does not exist for the file specified as the application.
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Remedy
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This application cannot be installed. Contact the developer of the application.
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<The file for the license to install does not exist or the file path is incorrect. Try to specify the path again.>
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Cause
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The application does not exist in the specified path, or the file path is incorrect.
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Remedy
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Specify the file path correctly.
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<The contents of the file for the application to install are incorrect or information is missing. Check the file.>
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Cause
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The contents of the file specified as an application file are incorrect, or information is missing.
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Remedy
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This application cannot be installed. Check the file. If there are no problems, contact your local authorized Canon dealer.
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<The contents of the file for the license to install are incorrect or information is missing. Check the file.>
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Cause
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The contents of the file specified as a license file are incorrect, or information is missing.
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Remedy
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This license file cannot be installed. Check the file. If there are no problems, contact your local authorized Canon dealer.
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<Cannot install this application because a code signing has not been confirmed to be valid. Get a valid code signing.>
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Cause 1
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A valid code signature cannot be confirmed in the application.
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Remedy
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Perform the correct code signing for the application.
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Cause 2
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The file may have been modified.
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Remedy
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Contact the developer of the application.
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<Cannot install this license because the specified application and license do not correspond. Try to specify a path for the license file again.>
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Cause
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The application cannot be installed because the specified license file does not correspond to the specified application.
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Remedy
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Specify a license file which corresponds to the application.
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<The specified file is not system application. Check the file.>
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Cause
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The specified file is not a system application. This application cannot be installed from this [Enhanced System Application Management] page.
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Remedy
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Install from the [Install] page.
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<Cannot install this license because the number of license file ID logs that can be saved has exceeded the limit. Contact your service representative.>
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Cause
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The license file cannot be installed because the license file ID information log will exceed the maximum number of entries.
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Remedy
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Contact your local authorized Canon dealer.
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<Cannot install because a used license file is specified. Try to specify the file again.>
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Cause
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A license file which is already installed cannot be installed again. The specified license file has already been installed.
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Remedy
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The specified license file cannot be installed. Specify another license file.
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<To install the specified application, a license file must be installed at the same time. Specify a license file.>
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Cause
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You cannot install the application unless you specify a corresponding license file with the application.
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Remedy
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When specifying an application to install, also specify a corresponding license file.
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<The following information in the specified application is incorrect. Check the file. <Inaccurate information>>
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Cause 1
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<Inaccurate information> in the application file cannot be recognized as correct information.
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Remedy
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Contact your local authorized Canon dealer.
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Cause 2
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If the <Inaccurate information> is the MEAP Specifications, the MEAP Specifications of the application and of the machine do not match.
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Remedy
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Contact your local authorized Canon dealer.
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<The following information is missing in file for the specified application. Check the file. <Missing information>>
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Cause
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The application cannot be installed because required information is not included in the application.
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Remedy
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Check the file. If there are no problems, contact your local authorized Canon dealer to see if there is any <Missing information>.
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<The specified application does not support this device.>
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Cause
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The application can only be installed in certain machine models. It cannot be installed in this machine.
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Remedy
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Specify an application which supports the machine.
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<The specified license does not match this device. Specify an installable license.>
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Cause
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In the license file, there is serial number information of machines in which the license file can be installed. The application you have specified cannot be installed, because your machine's serial number is not found in the serial number information in this license file.
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Remedy
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Specify a license file whose serial number information includes the serial number of your machine.
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<Cannot install this application because an applet included in the specified application has exceeded the area that can be displayed in the device panel.>
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Cause
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The application cannot be installed because the display area of an applet included in the application exceeds the area that can be displayed on the panel of the machine.
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Remedy
|
Install an application that includes only applets that fit within the maximum display area of the machine.
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<The specified file is an update file. Stop the application that you want update and then install the file.>
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Cause
|
The specified file is a file for updating an application which is already installed. It is necessary to stop the application which is to be updated before updating.
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Remedy
|
Stop the application that you want to update, and then perform the update again.
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<The specified file is an update file for a login service that is currently set. Switch to another login service, restart the device, and then install the file.>
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Cause
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Although the file is an update file for the login service that is currently set, it cannot update a login service that has already started.
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Remedy
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To install the update file for the login service, start another login service, and then install the update file.
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<Cannot install this application because storage space has been exceeded. Uninstall other applications and then try to install it again.>
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Cause
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The application cannot be installed because there is not enough space left in the memory.
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Remedy
|
Uninstall unnecessary applications to free up memory space.
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<Could not cancel installation. Installation has been successfully completed.>
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Cause
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The cancel button was pressed when the installation could not be cancelled.
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Remedy
|
Uninstall the application after disabling the license file and downloading it
from the [License Management] page. |
<The process is canceled because the system has been shut down. Restart the system, and then perform the process again.>
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Cause
|
The installation could not be completed because it conflicted with a system shutdown.
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Remedy
|
Perform the installation again after the machine has restarted.
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<Error: <Error Details>>
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Cause
|
An error has occurred for some reason. Refer to <Error Details> for details.
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Remedy
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If countermeasures for the error are still not clear from <Error Details>, contact your local authorized Canon dealer.
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Check License and Change Password Pages
<The specified file does not exist or the file path is incorrect. Try to specify the path again.>
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Cause
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The specified file does not exist, or the file path is incorrect.
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Remedy
|
Specify the file path correctly.
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<The contents of the specified file are incorrect or information is missing. Check the file.>
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Cause 1
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The contents of the file are incorrect. (The specified file is not a license file.)
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Remedy
|
Check that the specified file is a license file.
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Cause 2
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There is insufficient information for the specified file.
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Remedy
|
Confirm the contents of the file.
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<The specified switch license file cannot be used to delete the license file ID log. Try to specify the path again.>
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Cause
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The specified file is not a switch license file that can be used to delete a license file ID log.
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Remedy
|
Specify the path for a switch license file that can be used to delete the license file ID log.
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<The specified license is already installed. Installed license file information cannot be displayed.>
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Cause
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The information for a license file installed on the machine cannot be displayed.
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Remedy
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Select another license file.
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<The old password is incorrect.>
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Cause
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The password differs from the current password.
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Remedy
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Enter the current password correctly.
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<The new password is incorrect. Enter the password with 8 to 32 single-byte alphanumeric characters.>
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Cause
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The new password is shorter than 8 characters or longer than 32 characters, or has characters that cannot be used for a password.
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Remedy
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Enter a new password 8 to 32 alphanumeric characters (a-z, A-Z, 0-9) in length.
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<The new password and password to confirm do not match.>
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Cause
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The password cannot be changed because the new password and the password you entered for confirmation do not match.
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Remedy
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Enter the same password as the new password in the password confirmation field.
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<Error: <Error Details>>
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Cause
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An error has occurred for some reason. Refer to <Error Details> for details.
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Remedy
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If countermeasures for the error are still not clear from <Error Details>, contact your local authorized Canon dealer.
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MEAP Application Setting Information Management Page
<Could not delete MEAP application setting information because an error occurred.>
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Cause
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The setting information could not be deleted because an unspecified error occurred.
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Remedy
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Click [Back] to return to the original page of the specified operation.
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MEAP Application Log Management Page
<Cannot download application logs because application logs do not exist.>
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Cause
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Application logs do not exist.
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Remedy
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Click [Back] to return to the original page of the specified operation.
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<Could not download application logs because an error occurred.>
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Cause
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The logs could not be downloaded because an unspecified error occurred.
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Remedy
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Click [Back] to return to the original page of the specified operation.
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<Could not delete application logs because an error occurred.>
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Cause
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The logs could not be deleted because an unspecified error occurred.
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Remedy
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Click [Back] to return to the original page of the specified operation.
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Other Errors
<Cannot find the specified application. It may have been uninstalled by another user.>
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Cause
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The application for specified operation does not exist in the machine.
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Remedy
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Click [Back] to return to the original page of the specified operation.
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Error Messages Related to SSO-H
Error Messages Displayed on the Touch Panel Display
<Login failed. Check the user name and password.>
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Cause
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You cannot log in because the user name and password are incorrect.
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Remedy
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Confirm the user name and password. Enter the correct user name and password.
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<Authentication server not found. Contact system manager.>
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Cause 1
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The LAN cable is not connected.
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Remedy
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Connect the LAN cable.
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Cause 2
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The primary/secondary DNS server settings in the machine are incorrect or not specified.
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Remedy
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Confirm the DNS server settings of the machine, and specify the correct values.
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Cause 3
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The DNS server specified in the machine is not started, or the service has been stopped.
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Remedy
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Follow the procedure below to confirm the settings.
Confirm the DNS server specified on the machine, and start the server if it has not been started.
Start the "Services" management tool on the DNS server.
Confirm the status of the DNS Server. If 'Started' is not displayed under <Status>, right-click [DNS Server] → select [Start].
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Cause 4
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The host record is not on the DNS server.
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Remedy
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Confirm that the host record exists on the DNS server.
Confirm that the forwarding settings are correct.
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<The authentication server is not running. Contact system manager.>
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Cause 1
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The LAN cable is not connected.
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Remedy
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Connect the LAN cable.
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Cause 2
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The Active Directory server is not started.
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Remedy
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Start the Active Directory server.
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Cause 3
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The KDC (Key Distribution Center) service of Active Directory is stopped.
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Remedy
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Follow the procedure below to confirm the settings.
Start the "Services" management tool on the Active Directory server.
Check whether the Active Directory server is operating normally.
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<Login failed. Timer settings for this device and the auth. server may be skewed. Contact system manager, or check the user name and password. >
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Cause
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The difference between the time set on the machine and the Active Directory server is greater than the allowed difference.
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Remedy
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Adjust the times of the machine and the Active Directory server so that they are within the allowed time difference.
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<Initialization is complete. Turn the main power OFF and ON.>
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Cause
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Default settings were initialized because the port settings were changed.
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Remedy
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Restart the machine.
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<The Active Directory site information is invalid. Contact system manager.>
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Cause
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The site settings for Active Directory are incorrect.
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Remedy
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Check the settings for <Retrieve Site Information> and <Site Access Range> in <Access Modes in Sites>.
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<You cannot use this control card.>
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Cause
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The card ID is incorrect.
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Remedy
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Use a control card with an assigned ID.
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<A password is not set on the authentication server side. Contact system manager.>
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Cause
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The key required for Domain Authentication has not been generated for Active Directory.
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Remedy
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Follow the procedure below to change the settings.
Start the Active Directory management tool, "Active Directory Users and Computers."
Right-click the user that failed to be authenticated.
Select [Reset Password] from the pop-up menu that is displayed.
Enter a new password in the [Reset Password] dialog box → click [OK].
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<The account expiration date has passed. Contact system manager.>
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Cause 1
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The expiration date of the authenticated user account has expired.
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Remedy
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Follow the procedure below to confirm the settings.
Start the Active Directory management tool, "Active Directory Users and Computers."
Right-click the user that failed to be authenticated.
Select [Properties] from the pop-up menu that is displayed.
Select the [Account] tab → confirm the values in [Expiration Date] in [Account Expires].
If the expiration date has passed, extend the expiration date, or set it to 'None'.
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Cause 2
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The account of the authenticated user is disabled.
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Remedy
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Follow the procedure below to confirm the settings.
Start the Active Directory management tool, "Active Directory Users and Computers."
Right-click the user that failed to be authenticated.
Select [Properties] from the pop-up menu that is displayed.
Select the [Account] tab → confirm the [Disable Account] setting in [Account Options].
If [Disable Account] is selected, deselect it → click [OK].
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<The password expiration date has passed. Contact system manager.>
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Cause 1
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The expiration date of the password for the authenticated user account has expired.
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Remedy
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Follow the procedure below to change the settings.
Start the Active Directory management tool, "Active Directory Users and Computers."
Right-click the user that failed to be authenticated.
Select [Reset Password] from the pop-up menu that is displayed.
Enter a new password in the [Reset Password] dialog box → click [OK].
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Cause 2
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The account of the authenticated user is set to 'User must change password at next logon'.
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Remedy
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Follow the procedure below to confirm the settings.
Start the Active Directory management tool, "Active Directory Users and Computers."
Right-click the user that failed to be authenticated.
Select [Properties] from the pop-up menu that is displayed.
Select the [Account] tab → confirm the [User must change password at next logon] setting in [Account Options].
If [User must change password at next logon] is selected, deselect it → click [OK].
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<Login failed due to an authentication error in Dept. ID Management. Contact system manager.>
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Cause
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When SSO-H is set as the login service, no Department ID is specified for the SSO-H user, even when Department ID Management is set to 'On'.
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Remedy 1
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To set Department ID Management to 'Off' and use the SSO-H login service, follow the procedures below:
Specify a login service other than SSO-H. For instructions on specifying login service settings, see "Login Service Selection."
Set Department ID Management to 'Off' using the touch panel display. For instructions on setting Department ID Management to 'Off', see "Specifying Department ID Management."
Restart the machine and then turn ON the main power again. For instructions on turning ON and OFF the main power of the machine, see "Main Power and Energy Saver Key."
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Remedy 2
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To use the SSO-H login service with Department ID Management, follow the procedures below:
Remedy 2.1: Enable the Local Device Authentication administrator to login
Specify a login service other than SSO-H. For instructions on specifying login service settings, see "Login Service Selection."
Set Department ID Management to 'Off' using the touch panel display. For instructions on setting Department ID Management to 'Off', see "Specifying Department ID Management."
Set the login service to SSO-H, and log in to SSO-H as the Local Device Authentication administrator. For instructions on specifying login service settings, see "Login Service Selection." For instructions on logging in to SSO-H as the Local Device Authentication administrator, see "Logging In to SSO-H."
Click [User Management] → click [Edit] for a user with System Administrator (Administrator) privileges.
Enter the Department ID, PIN, and Confirm items → click [Update]. Enter the registered System Manager ID and System Manager PIN for the Department ID and PIN items respectively. If no System Manager ID is registered, enter a Department ID.
Set Department ID Management to 'On' using the touch panel display. For instructions on setting page limits for each Department ID, see "Specifying Department ID Management."
Restart the machine and then turn ON the main power again. For instructions on turning ON and OFF the main power of the machine, see "Main Power and Energy Saver Key."
Remedy 2.2: Enable a general user to login.
Perform the procedures described in Remedy 2.1 to enable the Local Device Authentication administrator to login.
Press
 on the control panel.Press [Management Settings] → [User Management] → [Department ID Management].
Press [Register PIN] → [Register] → enter the Department ID and PIN to be assigned to the general user, using
 -  (numeric keys) → press [OK].Press [OK].
Log in to SSO-H as the Local Device Authentication administrator.
Click [User Management] → click [Edit] for the user to whom you want to assign the Department ID.
Enter the Department ID, PIN, and Confirm items → click [Update]. Enter the registered Department ID and PIN for the Department ID and PIN items respectively.
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<The machine will not operate normally because Dept. ID Management is set to On. Contact system manager.>
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Cause
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Even though the SSO-H login service is set, [Department ID Management] is set to 'On'.
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Remedy
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Follow the procedure below to change the settings.
Change the current login service to a login application other than SSO-H.
Set [Department ID Management] to 'Off'. For instructions on setting [Department ID Management] to 'Off', see "Department ID Management."
Restart the machine and then turn ON the main power again. For instructions on turning ON/OFF the machine, see "Main Power and Energy Saver Key."
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<Could not obtain log in information. Contact system manager.>
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Cause
|
The port number specified in the '_ldap' SRV record (part of the DNS information of the domain specified as the login destination) is incorrect.
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Remedy
|
Follow the procedure below to confirm the settings.
Start the DNS server management tool, "DNS."
Double-click [Forward Lookup Zones] → [domain specified as the login destination] → [_tcp] → right-click the '_ldap' SRV record.
Select [Properties] from the pop-up menu that is displayed.
Select the [Service Location (SRV)] tab → confirm the value in [Port Number].
If the port number is different from the port number of the LDAP service, enter the correct port number for the LDAP service → click [OK].
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<The account is locked. You cannot log in to this account temporarily.>
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Cause
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Since you failed the user authentication, the login service for the failed user is temporarily stopped.
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Remedy
|
Wait a while, and then try to log in again.
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<Cannot log in because the number of locked out users is over the limit. Wait a while, then try to log in again.>
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Cause
|
Since you have exceeded the lockout threshold, the login service for the user is temporarily stopped.
|
|
Remedy
|
Wait a while, and then try to log in again.
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<Login failed. The account information necessary to log in to the authentication server is invalid. Contact system manager.>
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Cause
|
The user name or password settings in the LDAP server information is incorrect.
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Remedy
|
Specify the user name or password again so that it matches the settings specified on the LDAP server side. For instructions on how to specify the settings, see "Registering/Editing LDAP Server Information."
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<Login failed. Anonymous access to the authentication server is not allowed. Contact system manager.>
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Cause
|
Anonymous access is not allowed on the LDAP server.
|
|
Remedy
|
See "Registering/Editing LDAP Server Information" to select [Use authentication information] check box and specify the user name or password again so that it matches the settings on the LDAP server side.
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<Login failed. Startup of the functions required to log in to the authentication server is not complete. Please wait a while and try again.>
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Cause
|
The startup of the user preferences service (one of the MEAP system service) is not complete.
|
|
Remedy
|
Wait a while, and then try to log in again.
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Error Messages Displayed on the Web Browser
<The [Old Password] is incorrect. Enter the password again.>
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Cause
|
The password entered in [Old Password] is incorrect.
|
|
Remedy
|
Confirm the password → enter the correct password.
|