Printer

If the machine is unable to print for some reason, the Error indicator lights up and a message indicating the cause of the problem is displayed on the touch panel display. When these messages are displayed, take the appropriate action to solve the problem.

NOTE
If a message indicating another problem occurs at the same time as the first error message, a warning message will not be displayed. For instructions on performing [Skip Error] from the touch panel display, see "Status Monitor/Cancel." For instructions on cancelling a print job from the touch panel display, see "Cancelling Print Jobs."

<PDL Reg. Access Error>

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<PDL Data Transfer Error>

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<PDL nn Rendering Error> (Where "nn" is a module name)

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<PDL Rendering Timeout>

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<PDL Image Comp. Error>

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<PDL GL Mem. Alloc. Err>

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<PDL GL Range Check>

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<PDL GL Coord.Result>

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<PDL Invalid GL Input>

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<PDL GL Orig. Pt Unknown>

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<PDL GL Memory Full>

Cause	There is not enough work memory for system data processing (primarily figure processing and text processing).
Remedy	Perform [Skip Error] to continue processing. However, the output result of pages containing the relevant sections is not guaranteed.

<FM FONT MEMORY FULL>

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<FM DL FONT MEMORY FULL>

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<FM FILE ACCESS ERROR>

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<FM WORK MEMORY ERROR>

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<FM FONT PARSE ERROR>

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<FM ALIGNMENT ERROR>

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<FM SC WORK MEM. ERROR n> (Where "n" is a one digit number.)

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<FM DL SIZE ERROR n> (Where "n" is a one digit number.)

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<FM DL SCALE ERROR n> (Where "n" is a one digit number.)

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<PDL DLG Mem. Alloc. Err>

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<PDL DLG Rendering Error>

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<PDL Invalid DLG Input>

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<PDL DLG Unknown Error>

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<PDL DLG Memory Full>

Cause	There is not enough work memory for system data processing (primarily figure processing and text processing).
Remedy	Perform [Skip Error] to continue processing. However, the output result of pages containing the relevant sections is not guaranteed.

<PDL RIP Process. Error>

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<PDL PCL Initial. Error>

Cause	An error, such as not being able to obtain memory, occurred during initialization.
Remedy	Restart the machine and execute the job again. If this error persists, contact your local authorized Canon dealer.

<PDL PCL Process Error>

Cause	PCL processing failed.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<PDL PCL Work Memory Full>

Cause	There is not enough work memory available.
Remedy 1	After cancelling the print job, perform a printer reset to free up memory, then try printing again. (Note that all print data stored in memory, such as Secure Print jobs, and all print jobs being processed are deleted.)
Remedy 2	Perform [Skip Error] to continue printing. However, the data that is the source of the error will not be printed correctly.

<PDL PCL DL Memory Full>

Cause	There is not enough memory for downloading.
Remedy 1	After cancelling the print job, perform a printer reset to free up memory, then try printing again. (Note that all print data stored in memory, such as Secure Print jobs, and all print jobs being processed are deleted.)
Remedy 2	Perform [Skip Error] to continue printing. However, the data that is the source of the error will not be printed correctly.

<PDL IMG Refer. Data Err>

Cause	The TIFF or JPEG data contains data that cannot be processed by this machine.
Remedy	After cancelling the print job, perform a printer reset, then try printing again. (Note that all received data in the machine's memory is deleted.)

<PDL IMG Initial. Err>

Cause	An error occurred during the initialization of the function.
Remedy	Cancel the job and then perform a printer reset to initialize the function again. (See "Reset Printer.") If this error persists, contact your local authorized Canon dealer.

<PDL IMG Invalid Data>

Cause	There is data in the TIFF or JPEG images that cannot be processed by the machine.
Remedy	Cancel the job and try printing the data again.

<PDL IMG Process. Error>

Cause	An error occurred while processing data.
Remedy	Cancel the job and then perform a printer reset to initialize the function again. (See "Reset Printer.") If this error persists, contact your local authorized Canon dealer.

<PDL IMG Work Memory Full>

Cause	There is not enough memory necessary to process TIFF or JPEG images.
Remedy	Cancel the job and try printing the data again.

<PDL PDF Data Decode Err>

Cause 1	The password you entered to print the PDF file is incorrect.
Remedy	Enter the correct password from the Remote UI and print the data again.
Cause 2	The Security settings in the PDF file do not allow printing.
Remedy	Change the setting to allow printing.

<PDL PDF Error>

Cause	PDF data that cannot be processed by the machine was sent.
Remedy	Contact your local authorized Canon dealer.

<PDL PDF Memory Full>

Cause	The machine's memory space allocated for PDF is full and printing cannot proceed.
Remedy 1	After cancelling the print job, optimize the PDF in Adobe Acrobat and reduce the size of the data you are going to print at one time, such as by resetting the resolution to an appropriate level, and try printing again. (See the Adobe Acrobat Help.)
Remedy 2	After cancelling the print job, reduce the number of pages to print at one time by dividing the PDF data you are going to print in Adobe Acrobat into several files, before trying to print again. (See the Adobe Acrobat Help.)
Remedy 3	After cancelling the print job, open the data in the application software and print again via the printer driver. (See the Adobe Acrobat Help.)

<PDL PDF Font Error>

Cause	The PDF data contains a font that cannot be printed by this machine.
Remedy	Cancel printing, and perform printing again using PDF data in a format compatible with this machine.

<PDL PDF Print Range Err>

Cause	The range of the specified print pages is incorrect.
Remedy	After cancelling the print job, check the number of pages in the PDF data, then specify the correct printing range and try printing again.

NOTE
This error will not be displayed if there are printable pages within the printing range you specified. For example, if a PDF data has five pages in it, and you specify a printing range from page 2 to 10, then page 2 to 5 will be printed without an error being displayed.

<PDL UFR II Invalid Data>

Cause	An error occurred while processing data in UFR II custom mode.
Remedy	After cancelling the print job, try printing again with a printer driver version that is compatible with the machine.

<PDL UFR II Version Err>

Cause	The machine received data from an incompatible UFR II version.
Remedy 1	Install a UFR II printer driver for use with the imageRUNNER ADVANCE 500i/400i and print the data again.
Remedy 2	Perform [Skip Error] and continue printing. However, the data will not be printed correctly.

<PDL UFR II Work Mem Full>

Cause	The work memory for the UFR II mode is full.
Remedy 1	After cancelling the print job, reset the printer to increase the amount of available memory and print again. (Note that print data in memory such as secure print jobs and any jobs being processed will be deleted.) (See "Reset Printer.")
Remedy 2	Perform [Skip Error] and continue printing. However, the data will not be printed correctly.

NOTE
If you set [Auto Error Skip] to [On], this error is skipped automatically. (See "Auto Error Skip.")

<PDL UFR II Admin Error>

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<PDL UFR II Area Error>

Cause	A malfunction occurred and the printer cannot operate normally.
Remedy	Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.

<PDL UFR II Work Mem Full>

Cause	There is not enough work memory available.
Remedy 1	After cancelling the print job, perform a printer reset to free up memory, then try printing again. (Note that all print data stored in memory, such as Secure Print jobs, and all print jobs being processed are deleted.)
Remedy 2	Perform [Skip Error] to continue printing. However, the data that is the source of the error will not be printed correctly.

<XPS Memory Full>

Cause	There is not enough memory for processing XPS data.
Remedy	Perform [Skip Error] to continue processing. However, the output result of pages containing the relevant sections is not guaranteed.

<XPS Spool Memory Full>

Cause	There is not enough memory for processing XPS data.
Remedy	Restart the machine and execute the job again. If printing still cannot be performed, divide the data into several sections by setting page ranges etc., and print the sections separately.

<XPS Font Error>

Cause	Analysis of the font data failed.
Remedy	Replace the font data in the XPS file and try printing again.

<XPS Print Range Error>

Cause	There are no pages that can be processed within the specified print range.
Remedy	Specify the correct page range.

<XPS Data Error>

Cause	An unsupported data format is included.
Remedy	Change the format of the image data to TIFF or JPEG and try printing again.

<XPS Unsupport Image Err>

Cause	An unsupported data format is included.
Remedy	Change the format of the image data to TIFF or JPEG and try printing again.

<XPS Page Data Error>

Cause	The page could not be generated due to incorrect content.
Remedy	Try printing again using XPS data in a format compatible with the machine.

<XPS Image Data Error>

Cause	Expansion of the image data failed.
Remedy	Replace the image data in the XPS file and try printing again.

<PDL XPS Rendering Error>

Cause	An error occurred in the rendering system.
Remedy	Restart the machine and execute the job again. If this error persists, contact your local authorized Canon dealer.