Faxes Cannot Be Printed, or the Images on Printouts Are Spotted or Distorted

Is the appropriate paper type loaded in the machine?

NO

Load the type of paper that meets the paper specifications.

Change the setting for <Paper Size>.

See the Starter Guide.

YES

Have you removed the sealing tape from the toner cartridge?

NO

Remove the sealing tape from the toner cartridge.

See the Starter Guide.

YES

Is the toner cartridge installed properly?

NO

Install the toner cartridge properly.

YES

Is there sufficient toner in the toner cartridge?

NO

To view the onscreen instructions, see the following.

YES

Is the sender's machine functioning properly?

NO

Ask the sender to make sure the scanning components of the machine are clean.