Paper Feeding Problems

Paper Is Not Fed, or Multiple Sheets of Paper Are Fed at a Time.

Make sure that the paper is properly loaded.
Make sure that the number of paper you have loaded or paper to be used meets the paper requirements.
Make sure to load the same size and type of paper into the paper cassette or multi-purpose tray.

Paper Jams Occur Repeatedly.

Make sure that the paper is properly loaded.
Make sure that the number of paper you have loaded or paper to be used meets the paper requirements.
Make sure that the scanning platform and back cover are fully closed.
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