Cannot Print Documents from a Computer

Is the printer driver properly installed on your computer?

NO

Uninstall the printer driver and install it again.

"Uninstalling the Software"

See the Starter Guide.

YES

Are there any jobs remaining in the print queue?

YES

If a print job is stuck in the print queue because it could not be finished due to an unexpected interruption, the machine may not respond. Delete the stalled print job, and try to print the document again. To delete the print job from a computer, follow the procedures below:

(1) Open the printer folder.

"Basic Windows Operations"

(2) Double-click the machine icon.

(3) The list of print jobs is displayed.

To delete all the print jobs
Click [Printer] -> [Cancel All Documents].

To delete a specific print job
Right-click the print job and click [Cancel].

If canceling the print job does not solve the problem, manually delete the print job from the machine.

NO

Are the printer driver settings(paper size and output size) correct?

NO

Configure the printer driver settings.

"Configuring the Default Print Settings"

YES

Is the USB cable properly connected?

NO

Reconnect the USB cable and verify the connection status. If necessary, try a different USB cable.

YES

Does the USB port of your computer properly work?

NO

Restart your computer and the machine. Try connecting the machine to a different USB port on your computer.

Are you
connected
with the
wireless
LAN?

YES

Check the following.

The distance between wireless LAN router/access points is within 50 m (may vary on the communication speed or environmental condition).

There are no obstacles between the wireless LAN router/access point and the machine.

There are no microwave ovens or digital cordless phones near the installation area.

When multiple networks are used, to avoid interference between the channels, each network will be set to a channel that is as far apart from other network channels as possible such as Ch.1, Ch.6, and Ch.11.

For information on checking and setting methods for channels, refer to the instruction manual of the wireless LAN router or access point, or contact the manufacturer.

If there is no improvement:

Turn OFF the machine and wait for at least 10 seconds before turning it ON again.