Error Codes

An error code is a 3-digit code recorded in the error log when an error occurs.
You can view the code in the following reports and log:
Error Codes
Error send report
Error receive report
Job history displayed on the System Status screen
For details about on the reports, refer to the following:
Error code definitions and corrective actions appear below.
#001
Problem
A document jam has occurred.
Action
Remove the jammed document.
#003
Problem
A high volume of data is causing the transmission to take a very long time.
Action 1
Reduce the scanning resolution, and try to send the document again.
Action 2
Reduce the scanning resolution or ask the sender to divide the document before sending it again.
#005
Problem 1
A fax recipient did not respond within 35 seconds.
Action
Repeat the sending procedure from the beginning. Additionally, ask the recipient to check the fax machine. When making an overseas call, add a pause to the fax number.
Problem 2
The recipient may not be a Super G3 fax machine.
Action
Ask the recipient what type of fax machine is being used, and then send the document to a Super G3 fax machine. If the recipient does not have a Super G3 fax machine, send the document again using a communication mode that is compatible with the recipient's fax machine.
#012
Problem
The recipient's machine has run out of paper.
Action
Ask the recipient to ensure that paper is loaded in the machine.
#018
Problem 1
Redialing was not able to obtain any response. The line may be busy or disconnected.
Action
Wait a moment, and then try again. If you are still unable to send the document, ask the recipient to verify that the fax machine is ready to receive a fax. If the line is busy, wait a few moments, and try to send the document again.
Problem 2
You cannot send a fax because the line is busy or disconnected.
Action
Verify that the recipient's machine is ready to receive a fax, and then try again.
Problem 3
The settings configured on the recipient's machine may not incompatible with yours.
Action
Verify that the recipient's machine is ready to receive a fax, and then try again.
Problem 4
No pause was added to the fax number when attempting an international fax transmission.
Action
Add a pause after the country code or in front of the fax number, and then redial the number. If you want to send the document to a recipient that is registered under a one-touch key, change the settings for international sending in the detailed setting screen.
#022
Problem
Sending faxes from a computer is restricted.
Action
The restriction needs to be canceled. Contact your administrator for more information.
#037
Problem 1
The machine's memory is full.
Action
Print, send, or delete any documents stored in the memory.
Problem 2
The data size exceeds the machine's available memory.
Action
Reduce the data resolution or change the file format to reduce the data size.
#099
Problem
A user canceled a job that is processing to be sent or received.
Action
Try to send or receive the document again.
#995
Problem
A document waiting to be sent or received has been canceled by a user.
Action
Try to send or receive the document again.
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