Printing Cannot Be Performed (LAN Connection)

If you cannot print when the printer is connected to the computer by a LAN cable, check the problem following the questions below.
NOTE
For Macintosh users
This section describes the procedure for Windows as an example.
For details on the procedure for Macintosh, see "Driver Guide."
For details on the procedure for displaying "Driver Guide", see "Viewing the Driver Guide."

<Question 1> Is the printer turned ON?

ON
To <Question 2>
OFF
Turn the printer ON.
Cannot be turned ON
"You Cannot Turn the Printer ON"

<Question 2> Check the indicators on the printer unit.

The Ready indicator is on.
To <Question 3>
The Ready indicator is blinking.
The printer is warming up. Please wait a moment.
The Message indicator is on.
"The Message Indicator Is On"
The Job indicator is on.
The printer is operating. Please wait a moment.
If the printer does not perform printing for a while, perform the print data output or soft reset.
"Canceling a Job"
The Job indicator is blinking.
The Paper Source indicator is blinking.
Load paper.
"Paper Loading and Output"

<Question 3> Check the Online indicator.

The Online indicator is on.
To <Question 4>
The Online indicator is off.
The printer is offline.
Place it online.
"Online and Offline"

<Question 4> Can you print Configuration Page?

"Checking the Printer Settings"
Printable
To <Question 5>
Not printable
If an error message is displayed, solve the problem following the message.
"A Message Appears in the Control Panel"

<Question 5> Is the LAN cable connected properly?

Connected
To <Question 6>
Unconnected
Connect the cable properly.
"Connecting to a Computer"

<Question 6> Check the indicators on the network interface.

The 100 indicator is on.
To <Question 7>
The 10 indicator is on.
The TX/RX indicator is on.
All the indicators are off.
"All the Indicators on the Network Interface Are Off"

<Question 7> Check the settings for "Interface Connection".

"[Setup] Menu ([Interface Menu] Options)"
[Network] is set to [On].
To <Question 8>
[Network] is set to [Off].
Set it to [On].

<Question 8> Can you print a test page in Windows?

"Basic Operations/Various Information for Windows"
Printable
There is no problem with the printer and driver.
Check the printing preferences in the application.
Not printable
To <Question 9>

<Question 9> Which network protocol are you using?

TCP/IP
To <Question 10>
AppleTalk
To <Question 14>

<Question 10> Is the IP address set properly?

Check that the IP address is set properly using the PING command.
"Basic Operations/Various Information for Windows"
Set
To <Question 11>
Not set
Set the IP address properly.
"Setting the IP Address (IP v. 4)"

<Question 11> Is the port to be used selected correctly?

"Basic Operations/Various Information for Windows"
Selected
To <Question 12>
Not selected
Select the correct port.
The port to be used cannot be found.
Create a port.
"Connecting the Printer (LPD/RAW)"
The IP address was changed.

<Question 12> Check the following points.

The printer is specified as the default printer.
The TCP/IP protocol is running.
The users who can print are not restricted.
 "Restricting the Users Who Can Print or Perform the Printer Settings"

If printing does not work, proceed to <Question 13>.

<Question 13> Try the following points.

Change the printing protocol to LPR.
 "Basic Operations/Various Information for Windows"
Enable the LPR byte count.
"Basic Operations/Various Information for Windows"
Shorten the name of the file to be printed.

If printing does not work, proceed to <Question 16>.

<Question 14> Is AppleTalk set properly?

"Configuring the Protocol Settings"
In particular, make sure that the zone in which the printer exists is configured properly in [Zone].
Set
To <Question 15>
Not set
Set AppleTalk properly.

<Question 15> Check the following points.

The printer destination is set properly.
AppleTalk is available.
For details on the procedure for setting the printer destination, see "Driver Guide."
For details on the procedure for displaying "Driver Guide", see "Viewing the Driver Guide."
Set
To <Question 16>
Not set
Set them properly.

<Question 16> Connect the printer and computer directly with the cross-type* LAN cable.

*
This is a LAN cable which is used to connect a printer and computer directly without a hub (LAN network).

If printing does not work or if you cannot prepare a cross-type LAN cable, proceed to <Question 17>.

<Question 17> Install the printer driver again.

For details on the procedure for installing the printer driver, see "Printer Driver Installation Guide."
For details on the procedure for viewing "Printer Driver Installation Guide", see "Installation."

If printing does not work, proceed to <Question 18>.

<Question 18> Can you print from another computer (LAN connection)?

Printable
Make resident software invalid including security software.
Not printable
Contact your local authorized Canon dealer.
0032-0YF