When E-mail Print Fails
Perform the following actions depending on the displayed error messages and error codes.
Error messages and error codes are displayed in the following locations.
Printer Display
Remote UI ([Error Information] page in the [Status Monitor/Cancel] menu)
Network Status Print
E-Mail Sending/Receiving History
See "Printing the E-mail Receive Log List" for printing methods.
The error messages that appear in the display, Remote UI, and Network Status Print
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Error Message
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Cause
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Remedy
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Display
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Remote UI,Network Status Print
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EM POP3 server error.
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POP3 Server Connection Error
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Could not connect to the POP3 server when printing e-mails.
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Check the following points.
Whether the following settings in the [Network] page in the Remote UI are correct
[POP3 Server Name] and [POP3 Server Port Number] in [E-Mail Print Settings]
DNS in [TCP/IP Settings]
Whether the POP3 server and the DNS server are operating properly
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POP3 Server User Name Error
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Failed to authenticate the user name in the POP3 server when printing e-mails.
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Check the following points.
Whether the setting for [POP3 User Name] in [E-Mail Print Settings] in the [Network] page in the Remote UI is correct
Whether the user name is registered in the POP3 server properly
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POP3 Server Password Error
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Failed to authenticate the password in the POP3 server when printing e-mails.
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Check the following points.
Whether the setting for [Password] in [E-Mail Print Settings] in the [Network] page in the Remote UI is correct
Whether the password is registered in the POP3 server properly
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POP3 Server UIDL Error
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Could not connect to the POP3 server when printing e-mails, because the server does not support the UIDL command.
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Use a POP3 server that supports UIDL.
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EM E-mail access error.
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The printer could not connect to the POP3 server because an error had occurred in its hard disk.
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Clear the hard disk error on the POP3 server.
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The error codes that are displayed in the e-mail receive log list*
If multiple errors have occurred, only the error of the highest priority is displayed (high: 407 > low: 499).
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Error Code
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Cause
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Remedy
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407
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The connection to the POP server was disconnected.
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Consult your network administrator.
If errors occur many times on the same e-mail data, check if the e-mail data is normal.
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Could not receive data of 1 Kbyte (1024 byte) for 10 minutes while receiving e-mails.
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408
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The response <ERR> was returned from the POP server.
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Consult your network administrator.
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412
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Could not receive data of 1 Kbyte (1024 byte) for 10 minutes while receiving e-mails.
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Consult your network administrator.
If errors occur many times on the same e-mail data, check if the e-mail data is normal.
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420
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The size of the e-mail data exceeded 1.5 GB.
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Reduce the size of the e-mail data to 1.5 GB or less.
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421
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The size of the e-mail text exceeded 25 MB.
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Reduce the amount of the e-mail text.
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422
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The size of the attached files exceeded 100 MB.
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Reduce the size of the attached files to 100 MB or less.
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423
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An attached file in an unsupported format was sent.
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Change the format of the attached file into TIFF or JPEG.
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424
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The number of the attached files exceeded 3.
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Reduce the number of the attached files to 3 or less.
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430
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An e-mail in which [From] is blank was sent.
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Enter a name in [From].
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431
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Received a divided mail.
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Apply the following remedies to send the e-mail so that it is not divided.
Reducing the size of the e-mail to be sent (Reducing it to the size which cannot be divided).
Specifying the application settings so that the e-mail is sent without being divided.
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An e-mail which included unsupported encoding or character encoding was sent.
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Change the encoding or character encoding into that supported by this printer.
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Received a mail of an unsupported type (message type).
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Change the content type into any one of the following types that are supported by this printer.
text/plain
image/jpeg
image/tiff
image/tiff-fx
application/octet-stream
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Received an unsupported multipart mail.
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Change the content type of the multipart mail into any one of the following types that are supported by this printer.
multipart/mixed
multipart/parallel
multipart/alternative
If the mail is nested, the mail is supported only when "multipart/alternative" is nested in "multipart/mixed."
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432
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Invalid data was sent.
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Check if the sent e-mail data is normal.
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433
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An e-mail in HTML format was sent.
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This printer does not support e-mails in HTML format. The body of an HTML e-mail is printed as a plain text message.
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434
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The e-mail does not contain a text.
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Enter the text.
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440
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The job was canceled for some reason.
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Send the e-mail again.
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441
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An error has occurred during the process.
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Send the e-mail again.
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499
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An error has occurred in the printer.
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See "A Message Appears in the Control Panel" for more details.
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