Printing Cannot Be Performed (via the Print Server)

If you cannot print when the printer is used via the print server, check the problem following the questions below.

<Question 1> Is the printer turned ON?

ON
To <Question 2>
OFF
Turn the printer ON.
Cannot be turned ON
"You Cannot Turn the Printer ON"

<Question 2> Check the indicators on the printer unit.

The  (Load Paper) indicator is blinking.
Load paper.
"Paper Loading and Output"
The  (Paper Jam) indicator is blinking.
"Paper Jams"
The  (Alarm) indicator is on.
"The Alarm Indicator Is On/Blinking"
The  (Alarm) indicator is blinking.
The  (Ready) indicator is on.
To <Question 3>
The  (Ready) indicator is blinking.
The printer is operating. Please wait a moment.

<Question 3> Is the printer connected to the print server properly?

Connected
To <Question 4>
Unconnected
Connect the cable properly.
"Connecting the Printer and Computer"

<Question 4> Can your computer be connected to the print server or the shared printer?

Can be connected
To <Question 5>
Cannot be connected
"The Print Server for Connection Cannot Be Found"
"The Shared Printer Cannot Be Accessed"

<Question 5> Check the following points.

The print server is connected to the network properly.
The additional driver (alternate driver) is updated properly.
"Configuring the Print Server"
Printing can be performed from the print server.

If printing does not work, proceed to <Question 6>.

<Question 6> Can you print a test page in Windows?

"Basic Operations/Various Information for Windows"
Printable
There is no problem with the printer and driver.
Check the printing preferences in the application.
Not printable
To <Question 7>

<Question 7> Is the printer on the print server displayed on the network?

"Basic Operations/Various Information for Windows"
Displayed
To <Question 8>
Not displayed
Ask your network administrator about the problem.

<Question 8> Install the printer driver again.

"Uninstalling the Printer Driver"
"Installation on Clients"
When installing the printer driver again, change the installation method.
If you performed the local installation (installing the printer driver with the CD-ROM)
→ Change the installation method to the download installation (installing the printer driver without the CD-ROM).
If you performed the download installation (installing the printer driver without the CD-ROM)
→ Change the installation method to the local installation (installing the printer driver with the CD-ROM).

If printing does not work, proceed to <Question 9>.

<Question 9> Can another client print?

Printable
Make resident software invalid including security software.
Not printable
Contact your local authorized Canon dealer.
00AU-077