When <Service Error> Is Displayed
If <Service Error> is displayed in the Printer Status Window, perform the following procedure to cycle the power of the printer.
1
Turn the printer OFF, make sure that the Main Power indicator is off, wait for 10 seconds or longer, and then turn it ON again.
If the message does not reappear, the printer is ready.
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If the message reappears, you need to request service.
Follow the procedure below, and then contact your local authorized Canon dealer to request service. |
2
Note down the error code displayed in the Printer Status Window.
3
Turn the printer OFF, then disconnect the cables or cords from the printer.
<How to disconnect the cable or cord>
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USB cable*
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(2) Turn the computer off.
(3) Disconnect the cable from the printer.
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LAN cable*
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(4) Disconnect the cable from the printer.
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Power cord
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(5) Disconnect the power plug from the AC power outlet.
(6) Disconnect the cable from the printer.
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*
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Whether the cable is connected or not varies depending on your environment.
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4
Contact your local authorized Canon dealer to request service.
When contacting your Canon dealer, please report also the error code which you noted down in Step 2.
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If you are not sure what the problem is, contact your local authorized Canon dealer.
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