A Message Appears in the Printer Status Window

Perform solutions according to the displayed message.
The message type varies depending on the icon.
 A service call is occurring.
" Service Error"
 Communication cannot be performed with the printer.
" Cannot Communicate with Printer"
" Incompatible Printer"
" Cannot Communicate with Server"
" Incorrect Port"
" Communication Error"
" Network Communication Error"
 The printer problems need to be corrected.
" Check the Printed Output"
" Paper Jam inside Printer"
" Check the Toner Cartridges"
" Printer Not Ready"
" Cover Open"
" Replace Toner Cartridges"
" Insufficient Printer Memory"
" Specified Paper Different from Set Paper"
" No Toner Cartridge"
" Toner Cartridge Replacement Recommended"
" Out of Paper"
" Updating Firmware"
" Packing Material on Toner Cartridges"
" Wrong Color Toner Cartridges"

Service Error

<Cause> The printer is in an abnormal condition.
Solution
Perform the described solutions in "When <Service Error> Is Displayed."

Cannot Communicate with Printer

<Cause 1> Because the bi-directional communication function is not enabled, the computer cannot communicate with the printer.
Solution
Enable bi-directional communication and restart the computer and printer.
"Basic Operations/Various Information for Windows"
<Cause 2> The computer cannot communicate with the printer redirected in the terminal connection environment.
Solution
The Firewall settings and so on may be the cause.
Check the communication settings for the server, clients, and so on.

Cannot Communicate with Server

<Cause> The client computer cannot communicate with the print server.
Solution
Perform the described solutions in "The Print Server for Connection Cannot Be Found."

Communication Error

<Cause> The USB cable is not connected, or the printer is not turned ON.
Solution 1
Connect the USB cable properly.
"Connecting the Printer and Computer"
Solution 2
Turn the printer ON.

Incompatible Printer

<Cause> The connected printer cannot be used.
Solution
Connect to the supported printer.

Incorrect Port

<Cause> The printer is connected to a port which the printer does not support.
Solution
Check the port.
"Basic Operations/Various Information for Windows"
When there is no port to use, perform one of the following solutions according to your environment.
When connecting by USB
Install the printer driver again.
"Uninstalling the Printer Driver"
"Installing the Printer Driver"
When connecting to a network
Create a port.
"Configuring and Changing the Port"

Network Communication Error

<Cause> The printer and computer are not connected, or the printer is not turned ON.
Solution 1
Connect the printer and computer to the network properly.
"Connecting the Printer and Computer"
Solution 2
Turn the printer ON.

Check the Printed Output

<Cause> You may not be able to obtain appropriate printout results.
Solution 1
Clicking [ ] (Resolve Error) continues printing.
However, the error message may appear again.
Solution 2
Cancel the print job, and then print again.
"Canceling a Job"

Check the Toner Cartridges

<Cause 1> The toner cartridges of the indicated colors are not installed properly.
Solution 1
Reinstall the toner cartridges while referring to "Replacing the Toner Cartridge."
Solution 2
Turn the printer OFF, make sure that the Main Power indicator is off, wait for 10 seconds or longer, and then turn it ON again.
<Cause 2> The toner cartridges of the indicated colors are damaged.
Solution
Replace the toner cartridges with new ones.
"Replacing the Toner Cartridge"

Cover Open

<Cause> The indicated cover is open.
Solution
Close the cover firmly.

Insufficient Printer Memory

<Cause> There are pages that include large amounts of data in the current job.
Solution
The data cannot be printed by the printer. Click [ ] (Cancel Job) to cancel printing.

No Toner Cartridge

<Cause> The toner cartridge is not installed.
Solution
Install the toner cartridge while referring to "Replacing the Toner Cartridge."

Out of Paper

<Cause> The paper to be printed is not loaded.
Solution
Load the indicated paper in the paper drawer.
"Loading Paper"

Packing Material on Toner Cartridges

<Cause> The sealing tape is attached to the toner cartridge of the indicated color.
Solution
Remove the sealing tape while referring to "Removing the Packing Materials."

Paper Jam inside Printer

<Cause> A paper jam is occurring.
Solution
Do not forcefully remove the jammed paper. Remove the jammed paper according to the procedure in the e-Manual.
"Paper Jams"

Printer Not Ready

<Cause> The packing materials are left in the printer.
Solution
Turn the printer OFF, remove all packing materials while referring to "Removing the Packing Materials," and then turn ON again.

Replace Toner Cartridges

<Cause> The toner cartridges of the indicated colors have reached the end of their life.
Solution
Replace the toner cartridges with new ones.
"Replacing the Toner Cartridge"
You can continue printing as is by clicking [ ] (Resolve Error), however, this may result in damage to the printer.

Specified Paper Different from Set Paper

<Cause> Paper that is different from that of the paper setting of the job is loaded.
Solution 1
Load the indicated paper in the paper drawer.
"Loading Paper"
Solution 2
If the indicated paper is loaded, register the paper setting of the paper drawer again.
"Registering the Paper Size and Type"
If loading A5, Statement, or custom size paper in landscape orientation, select the [Feed A5 Horizontally], [Feed Statement Horizontally], or [Feed Custom Paper Horizontally] check box on the [Paper Source] sheet of the printer driver when printing.
Solution 3
Clicking [ ] (Resolve Error) allows the printer to print on the currently loaded paper.

Toner Cartridge Replacement Recommended

<Cause> Printing quality cannot be guaranteed due to the toner cartridges of the indicated colors reaching the end of their life and so on.
Solution
It is recommended that you replace the toner cartridges with new ones.
"Replacing the Toner Cartridge"
You can continue printing as is by clicking [ ] (Resolve Error), however, print quality may deteriorate.

Updating Firmware

<Cause> The firmware is being updated.
Solution
Please wait a moment.

Wrong Color Toner Cartridges

<Cause> Wrong color toner cartridges are installed at the loading position for the indicated colors.
Solution
Install the toner cartridges to the appropriate positions for each color while referring to "Replacing the Toner Cartridge."
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