Troubleshooting

Problems with the Wired LAN/Wireless LAN Connection

The printer that you want does not appear in [Printer List].

 

Cannot Connect to the Wireless LAN

				Check the status of your computer. Have the settings of the computer and the wireless router been completed? Are the cables of the wireless router (including the power cord and LAN cable) correctly plugged in? Is the wireless router turned ON? If the problem persists even after checking the above: Turn OFF all of the devices, and then turn them ON again. Wait for a while, and try again to connect to the network.
				Check whether the printer is turned ON. If the printer is turned ON, turn it OFF, and then turn it back ON.
				Check the installation site of the printer and the wireless router. Is the printer too far from the wireless router? Are there any obstacles such as walls between the printer and the wireless router? Are there any appliances such as microwave ovens or digital cordless phones that emit radio waves near the printer?
				Reset the wireless LAN settings. Configuring Wireless LAN Connection Settings

When you need to manually set up the connection If the wireless router is set up as described below, enter the required information manually. The stealth function is enabled. ANY connection refusal* is enabled. The WEP key number to use is set to a number from 2 to 4. The automatically generated WEP key (hexadecimal) is selected. * A function in which the wireless router refuses the connection if the SSID of the device to be connected is set to "ANY" or is blank. When you need to change the settings of the wireless router If the wireless router is set up as described below, change the settings of the router. MAC address filtering is enabled. When only IEEE 802.11n is used for the wireless communication, WEP is selected or the WPA/WPA2 encryption method is set to TKIP.

Problems with the USB Connection

Installation does not start.

 

Problems via the Print Server

You cannot find the print server to connect to.