Message
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Cause
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Solution
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("n" represents an alphanumeric character.)
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A problem occurred in the fixing unit.
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Follow the procedure in "If a Fixing Unit Error Is Displayed", and then contact your local authorized Canon dealer.
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("n" represents an alphanumeric character.)
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A problem occurred inside the printer.
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Following the procedure in "If a Service Error Is Displayed", cycle the power of the printer.
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USB cable*
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(2) Turn the computer off.
(3) Disconnect the cable from the printer.
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LAN cable*
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(4) Disconnect the cable from the printer.
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Power cord
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(5) Disconnect the power plug from the AC power outlet.
(6) Disconnect the cord from the printer.
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*
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Whether the cable is connected or not varies depending on your environment.
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IMPORTANT
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Do not turn ON the printer again.A fixing unit error is displayed. Do not turn ON the printer after turning it OFF.
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If you are not sure what the problem is, contact your local authorized Canon dealer.
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If the message reappears, you need to request service.
Follow the procedure below, and then contact your local authorized Canon dealer to request service. |
USB cable*
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(2) Turn the computer off.
(3) Disconnect the cable from the printer.
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LAN cable*
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(4) Disconnect the cable from the printer.
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Power cord
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(5) Disconnect the power plug from the AC power outlet.
(6) Disconnect the cord from the printer.
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*
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Whether the cable is connected or not varies depending on your environment.
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If you are not sure what the problem is, contact your local authorized Canon dealer.
|