How do you cancel a transmission while a document is being scanned?
Press (Stop) on the control panel, or press [Cancel] on the touch panel display.
How do you cancel a transmission after the document has been scanned?
Press [Status Monitor/Cancel]→ [Send] → [Job Status]. Then select the file that you want to cancel → press [Cancel] → [Yes]. However, documents that are being sent may not be cancelled even if you press [Cancel]. (See "Cancelling a Job Being Sent or Waiting to Be Sent.")
Cannot Send Documents.
Is the destination setting correct?
Check the destination setting of the recipient.
Is the destination stored in the Address Book correct?
Check to make sure that the remote machine can receive documents. If it cannot, check to see whether the recipient's machine has been turned Off, is out of recording paper, or has insufficient available memory.
Cannot Send Documents to an E-mail Address, I-fax Address, or File Server.
If you are sending an e-mail message or I-fax, are the SMTP Server and DNS Server settings correct?
Check the SMTP Server and DNS Server settings.
If you are sending to a file server, are the User and Password settings correct?
Check the User and Password settings, and send the document again.
If you are sending to a file server, are the shared folder settings correct?
The machine cannot receive documents if the appropriate network settings are not specified. Confirm this with the administrator. (See "Setting Administrators.")
Are the e-mail/I-fax settings correctly set?
You cannot receive documents if the e-mail/I-fax settings are not set correctly.
Is <SMTP RX> set to 'On' when receiving SMTP?
Set <SMTP RX> to 'On', then turn the machine's power Off, and On again.
Cannot forward documents to the Confidential Fax Inbox.
Is the platen glass of the sender's machine clean?
Make a few copies using your machine. If the copies are not streaked, the problem is in the sending party's machine. Contact the sender and ask them to clean the scanner and send the document again.
Trouble in Other Situations
Transmissions Are Slow.
Are documents being sent at a high resolution?
It is recommended that you send documents containing text only in a lower resolution.
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