Clearing Paper Jams
If paper jams, the [Paper Jam] indicator flashes, and the message <Paper Jam inside Printer> and paper jam locations are displayed in the Printer Status Window. Clear the jams in the displayed order of jam locations using the procedures described in the sections referred to below. Before starting, carefully read the safety instructions in Important Safety Instructions.
<Multi-purpose Tray>
<Drawer 1/2/3/4>
<Sub-output Tray>
<Duplex Unit>
<Front Cover>
If paper jams occur frequently, the following solutions are recommended.
Recommended Solutions When Paper Jams Occur Frequently
Tap the paper stack on a flat surface to even the edges of the paper before loading it into the machine.
Check that the paper is appropriate for the machine. Paper
Check that no jammed paper fragments remain in the machine.
If you are performing 2-sided printing with [Plain L] or [Plain L2] selected, try the following settings in order.
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Specify [Plain L2] if the paper type is set to [Plain L]
 Return the paper type to [Plain L] and enable [Use Plain L 2-sided Adjustment Mode] in the Printer Status Window
[Options]
 [Device Settings] [Assisting Print Settings] Select the [Use Plain L 2-sided Adjustment Mode] check boxWith [Use Plain L 2-sided Adjustment Mode] enabled, set the paper type to [Plain L2].
 With [Use Plain L 2-sided Adjustment Mode] enabled, the printing speed will be slower. |
If you are performing 1-sided printing with [Plain L] or [Plain L2] selected, change the setting for [Plain L Adjustment Mode] in the Printer Status Window. Normally, [Mode 1] is selected for automatic adjustment, but you can change the setting to suit your environment. The improvement effect is stronger with [Mode 3] than with [Mode 2].
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[Options]
[Device Settings] [Assisting Print Settings] Select the mode in [Plain L Adjustment Mode]Depending on your environment and machine settings, coarseness of printed images may be noticeable. In this case, select [Off]. |
If a paper jam occurs during printing on the back side of an already printed paper (manual 2-sided printing), select the [Print on the Other Side] check box in the [Paper Source] tab of the printer driver.
Paper jams may occur when the difference in length between the actually loaded paper and the print data is 40 mm or more. Check whether the loaded paper is appropriate for the print data.
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When removing the jammed paper, do not turn OFF the machineTurning OFF the machine deletes the data that is being printed.
If paper tearsRemove all the paper fragments to prevent them from becoming jammed.
Do not forcibly remove jammed paper from the machineForcibly removing the paper may damage parts in the machine. If you are not able to remove the paper, contact your local authorized Canon dealer or the Canon help line. When a Problem Cannot Be Solved
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If you click [Troubleshooting Details], you can display the same troubleshooting methods that are described in this manual.
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Paper Jams in the Multi-Purpose Tray
If there is paper loaded in the multi-purpose tray, remove it before proceeding to clear paper jams. If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.
1
Gently pull out the paper.
2
Open and close the front cover.
When the front cover is opened and closed, the paper jam message disappears.
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Close the tray.
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Open the front cover while holding down on the button.
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Close the front cover.
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If the message does not disappear
Paper may also be jammed in other locations. Check other locations, and remove jammed paper if any. If the message is still displayed, check whether the front cover is securely closed.
Paper Jams in the Paper Drawer
If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.
1
Pull out the paper drawer until it stops, then raise its side facing you and remove it out of the machine.
2
Gently pull out the paper.
Also for paper jams in the paper drawer of an optional paper feeder, remove the paper in the same way.
3
Put the paper drawer back into position.
First insert the paper drawer downward at an angle and then push it in horizontally.
4
Open and close the front cover.
When the front cover is opened and closed, the paper jam message disappears.
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Open the front cover while holding down on the button.
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Close the front cover.
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If the message does not disappear
Paper may also be jammed in other locations. Check other locations, and remove jammed paper if any. If the message is still displayed, check whether the front cover is securely closed.
Paper Jams in the Output Tray or Sub-output Tray
If the jammed paper cannot be removed easily, do not forcibly pull it out, but use the following procedure.
1
Gently pull out the paper.
2
Open the sub-output tray on the rear side of the machine.
When an Optional Duplex Unit Is Installed
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Open the front cover while holding down on the button.
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Pull out the duplex unit until it stops, then raise its side facing you and remove it out of the machine.
  When removing the duplex unit, always make sure that the front cover is open. Leave the front cover open until you are asked to close it in the following procedure. |
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Open the sub-output tray on the rear side of the machine.
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3
Unlatch the hook as illustrated, and fully open the sub-output tray.
Slightly return the sub-output tray (
), and unlatch the hook (
) while supporting the guide with your hand.
), and unlatch the hook () while supporting the guide with your hand.
4
Open the upper transport guide.
Keep holding the transport guide until putting it back into position in step 6.
5
Gently pull out the paper.
6
Put the transport guide back into position.
7
Close the sub-output tray.
When an Optional Duplex Unit Had Been Installed
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Close the sub-output tray.
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Put the removed duplex unit back into position.
Insert the duplex unit horizontally until it stops.
Securely set the duplex unit in position If there is space between the machine and the duplex unit, it may cause paper jams.
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Close the front cover.
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If the message does not disappear
Paper may also be jammed in other locations. Check other locations, and remove jammed paper if any. If the message is still displayed, check whether the sub-output tray is securely closed.
Paper Jams in the Optional Duplex Unit
If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.
1
Pull out the duplex unit until it stops, then raise its side facing you and remove it out of the machine.
2
Gently pull out the paper.
3
Put the removed duplex unit back into position.
Insert the duplex unit horizontally until it stops.
Securely set the duplex unit in position
If there is space between the machine and the duplex unit, it may cause paper jams.
4
Open and close the front cover.
When the front cover is opened and closed, the paper jam message disappears.
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Open the front cover while holding down on the button.
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Close the front cover.
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If the message does not disappear
Paper may also be jammed in other locations. Check other locations, and remove jammed paper if any. If the message is still displayed, check whether the front cover is securely closed.
Paper Jams inside the Front Cover
If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.
1
Open the front cover while holding down on the button.
2
Remove the toner cartridge.
3
Hold the green knob and raise the transport guide.
Keep holding the transport guide until returning it back into position in step 5.
4
Gently pull out the paper.
Pull out the paper while holding it as horizontally as possible to prevent unfixed toner from falling.
5
Gently put the transport guide back into place.
6
Install the toner cartridge.
Align with the toner cartridge guides(
), and push firmly all the way in.
), and push firmly all the way in.
7
Close the front cover.
If the message does not disappear
Paper may also be jammed in other locations. Check other locations, and remove jammed paper if any. If the message is still displayed, check whether the front cover is securely closed.