Common Problems
If you encounter problems when using the machine, check the items in this section before contacting us. If the problems persist, contact your local authorized Canon dealer or the Canon help line.
Check the Following
Is the machine turned ON? / Is the power cord connected?
The [Main Power] indicator does not light if the machine is not turned ON. If the machine does not respond when you press the power switch, check to make sure that the power cord is connected correctly and then try again to turn the power ON.
Turning the Power ON
Turning the Power ON
Is the machine connected via a LAN cable or a USB cable?
Check whether the machine is connected correctly.
Does the Printer Status Window display an error message?
If a problem occurs, a message is displayed in the window.
Printer Status Window
When an Error Message Appears
Printer Status Window
When an Error Message Appears
If a problem persists even after checking
Click the link that corresponds to the problem.