When a Message Appears

If the machine is unable to print for some reason, the Error indicator lights up and a message indicating the cause of the problem is displayed on the touch panel display. When these messages are displayed, take the appropriate action to solve the problem.

NOTE
If a message indicating another problem occurs at the same time as the first error message, a warning message will not be displayed. If the message is shown with the Skip Error mark, you can bypass the error and continue printing by pressing [Skip Error]. However, if you do this, print data may be lost or the data may not be printed correctly. If you want to cancel the procedure, cancel the print job to remove the cause of the problem, and print the data again. For instructions on performing [Skip Error] from the touch panel display, see "Status Monitor/Cancel." For instructions on cancelling a print job from the touch panel display, see "Cancelling Print Jobs."

NOTE

If a message indicating another problem occurs at the same time as the first error message, a warning message will not be displayed.

If the message is shown with the Skip Error mark, you can bypass the error and continue printing by pressing [Skip Error]. However, if you do this, print data may be lost or the data may not be printed correctly. If you want to cancel the procedure, cancel the print job to remove the cause of the problem, and print the data again.

For instructions on performing [Skip Error] from the touch panel display, see "Status Monitor/Cancel."

For instructions on cancelling a print job from the touch panel display, see "Cancelling Print Jobs."

<E730-1001 PDL Initialize Error : Service Call>

Cause	An error occurred during the initialization of the printer function.
Remedy	Perform a printer reset to try to initialize the function again. (See "Reset Printer.") If this error persists, contact your local authorized Canon dealer.

<E730-100A PDL Service Call : Service Call>

Cause	An internal error has occurred.
Remedy	Perform a printer reset to try to initialize the function again. (See "Reset Printer.") If this error persists, contact your local authorized Canon dealer.

<E730-100B PDL Font Error : Service Call>

Cause	A master font error has occurred.
Remedy	Perform a printer reset to try to initialize the function again. (See "Reset Printer.") If this error persists, contact your local authorized Canon dealer.

<PDL Font Memory Full : Skip Error>

Cause	The machine's memory space allocated for fonts is full and printing cannot proceed.
Remedy	Change the font setting in the printer driver and try printing again. Alternatively reduce the complexity of the print job by reducing the number of fonts that need to be downloaded to the machine.

<PDL DLG Unknown Error>

Cause	A problem occurred when creating the image.
Remedy	Initialize the printer. (Note that print data stored in memory and print jobs being processed are deleted.) If the message does not disappear after initializing the printer, contact your local authorized Canon dealer.

<PDL HD Error : Skip Error>

Cause	The machine has reported a hard disk error.
Remedy	Perform a reset and try printing again. (See "Reset Printer.") If the problem persists, contact your local authorized Canon dealer.

<PDL Image Memory Full : Skip Error>

Cause	The machine's memory space allocated for images is full and printing cannot proceed.
Remedy	Change the image setting in the printer driver and try printing again. Alternatively reduce the complexity of the print job by reducing the number of images that need to be downloaded to the machine.

<PDL IMG Initial. Err>

Cause	An error occurred during the initialization of the function.
Remedy	Cancel the job and then perform a printer reset to initialize the function again. (See "Reset Printer.") If this error persists, contact your local authorized Canon dealer.

<PDL IMG Invalid Data : Skip Error>

Cause	There is data in the TIFF or JPEG images that cannot be processed by the machine.
Remedy	Cancel the job and try printing the data again.

<PDL IMG Process. Error>

Cause	An error occurred while processing data.
Remedy	Cancel the job and then perform a printer reset to initialize the function again. (See "Reset Printer.") If this error persists, contact your local authorized Canon dealer.

<PDL IMG Work Memory Full : Skip Error>

Cause	There is not enough memory necessary to process TIFF or JPEG images.
Remedy	Cancel the job and try printing the data again.

<PDL Macro Memory Full : Skip Error>

Cause	The machine's memory space allocated for macros is full and printing cannot proceed.
Remedy	Change the macro setting in the printer driver and try printing again. Alternatively reduce the complexity of the print job by reducing the number of macros that need to be downloaded to the machine.

<PDL Memory Full : Skip Error>

Cause	The machine's memory is full and printing cannot proceed.
Remedy	Change the mode setting in the printer driver and try printing again, or reduce the complexity of the print job by reducing the number of fonts, macros, images, or patterns that need to be downloaded to the machine.

<PDL Pattern Memory Full : Skip Error>

Cause	The machine's memory space allocated for patterns is full and printing cannot proceed.
Remedy	Change the pattern setting in the printer driver and try printing again. Alternatively reduce the complexity of the print job by reducing the number of patterns that need to be downloaded to the machine.

<PDL PDF Access Error>

Cause	An error occurred when PDF data was being loaded.
Remedy	Contact your local authorized Canon dealer.

<PDL PDF Analy. Acc. Err>

Cause	An error occurred when PDF data was being loaded.
Remedy	Contact your local authorized Canon dealer.

<PDL PDF Color Analy. Err>

Cause	A colour space definition that cannot be rendered by the machine was sent.
Remedy	Contact your local authorized Canon dealer.

<PDL PDF Comp. Analy. Err : Skip Error>

Cause	There was compressed data in the PDF page that cannot be processed by the machine.
Remedy 1	Try printing again with PDF data that is compatible with the machine.
Remedy 2	Perform [Skip Error] and continue printing. However, the data will not be printed correctly.

NOTE
If you set [Auto Continue] to [On], this error is skipped automatically. (See "Auto Continue.")

<PDL PDF Data Decode Err>

Cause 1	The password you entered to print the PDF file is incorrect.
Remedy 1	Enter the correct password from the Remote UI and print the data again.
Cause 2	The Security settings in the PDF file do not allow printing.
Remedy 2	Change the setting to allow printing.

NOTE
If you enter an incorrect password for a PDF data with restrictions on low resolution printing, this error will not be displayed. Instead, the printed PDF will be of low quality.

<PDL PDF Data Error : Skip Error>

Cause	Damaged PDF data or PDF data that cannot be processed by the machine was sent.
Remedy 1	Try printing again with PDF data that is compatible with the machine.
Remedy 2	Perform [Skip Error] and continue printing. However, the data will not be printed correctly.

NOTE
If you set [Auto Continue] to [On], this error is skipped automatically. (See "Auto Continue.")

<PDL PDF Data Process Err>

Cause	PDF data that cannot be processed by the machine was sent.
Remedy	Contact your local authorized Canon dealer.

<PDL PDF Data Scan Error>

Cause	An error occurred when PDF data was being loaded.
Remedy	Contact your local authorized Canon dealer.

<PDL PDF Error>

Cause	PDF data that cannot be processed by the machine was sent.
Remedy	Contact your local authorized Canon dealer.

<PDL PDF Font Error>

Cause	There is font in the PDF data that cannot be processed.
Remedy	Contact your local authorized Canon dealer.

<PDL PDF Initialize Error>

Cause	An error occurred while the PDF processor was initializing.
Remedy	Turn off the machine's power, and turn it on again. Reset the printer and print again. If this error persists, contact your local authorized Canon dealer.

<PDL PDF Memory Full>

Cause	The machine's memory space allocated for PDF is full and printing cannot proceed.
Remedy 1	After cancelling the print job, optimize the PDF in Adobe Acrobat and reduce the size of the data you are going to print at one time, such as by resetting the resolution to an appropriate level, and try printing again. (See the Adobe Acrobat Help.)
Remedy 2	After cancelling the print job, reduce the number of pages to print at one time by dividing the PDF data you are going to print in Adobe Acrobat into several files, before trying to print again. (See the Adobe Acrobat Help.)
Remedy 3	After cancelling the print job, open the data in the application software and print again via the printer driver. (See the Adobe Acrobat Help.)

<PDL PDF Output Sel. Err>

Cause	An error occurred in the PDF data output mode.
Remedy	Contact your local authorized Canon dealer.

<PDL PDF Page Comp. Error>

Cause	There was compressed page in the PDF data that cannot be processed by the machine.
Remedy 1	After cancelling the print job, try printing again with PDF data that is compatible with the machine.
Remedy 2	Contact your local authorized Canon dealer.

<PDL PDF Print Range Err>

Cause	The range of the specified print pages is incorrect.
Remedy	After cancelling the print job, check the number of pages in the PDF data, then specify the correct printing range and try printing again.

NOTE
This error will not be displayed if there are printable pages within the printing range you specified. For example, if a PDF data has five pages in it, and you specify a printing range from page 2 to 10, then page 2 to 5 will be printed without an error being displayed.

<PDL PDF Profile Error>

Cause	An error occurred while the ICC profile was being processed.
Remedy	Contact your local authorized Canon dealer.

<PDL PDF Rendering Error>

Cause	An error occurred while PDF data was being rendered.
Remedy	Contact your local authorized Canon dealer.

<PDL PDF Temp. File Error>

Cause	An error occurred while a PDF temporary file was being processed.
Remedy	Contact your local authorized Canon dealer.

<PDL PDF Transparency Err : Skip Error>

Cause	There were transparent objects in the PDF data that cannot be processed by the machine.
Remedy 1	After cancelling the print job, optimize the PDF or flatten the transparent object and convert it into a format that the machine can process and print again. (See the Adobe Acrobat Help.)
Remedy 2	Perform [Skip Error] and continue printing. However, the data will not be printed correctly.

NOTE
If you set [Auto Continue] to [On], this error is skipped automatically. (See "Auto Continue.")

<PDL UFR II DL Mem. Full : Skip Error>

Cause	There is not enough memory to register the character set.
Remedy 1	Set the Graphics Mode in the UFR II printer driver to 'Raster Mode' and print the data again. (See the Help function on the UFR II printer driver.)
Remedy 2	Perform [Skip Error] and continue printing. However, the data will not be printed correctly.

NOTE
If you set [Auto Continue] to [On], this error is skipped automatically. (See "Auto Continue.")

<PDL UFR II Invalid Data>

Cause	An error occurred while processing data in UFR II custom mode.
Remedy	After cancelling the print job, try printing again with a printer driver version that is compatible with the machine.

<PDL UFR II Layout Error : Skip Error>

Cause	The page layout cannot be processed due to lack of memory.
Remedy 1	Set the Graphics Mode in the UFR II printer driver to 'Raster Mode' and print the data again. (See the Help function on the UFR II printer driver.)
Remedy 2	Perform [Skip Error] and continue printing. However, the data will not be printed correctly.

NOTE
If you set [Auto Continue] to [On], this error is skipped automatically. (See "Auto Continue.")

<PDL UFR II Version Err : Skip Error>

Cause	The machine received data from an incompatible UFR II version.
Remedy 1	Install a UFR II printer driver for use with the imageRUNNER ADVANCE C2030L/C2020L and print the data again.
Remedy 2	Perform [Skip Error] and continue printing. However, the data will not be printed correctly.

<PDL UFR II Work Mem Full : Skip Error>

Cause	The work memory for the UFR II mode is full.
Remedy 1	Set the Graphics Mode in the UFR II printer driver to 'Raster Mode' and print the data again. (See the Help function on the UFR II printer driver.)
Remedy 2	Perform [Skip Error] and continue printing. However, the data will not be printed correctly.

NOTE
If you set [Auto Continue] to [On], this error is skipped automatically. (See "Auto Continue.")

<PDL Warning>

Cause	An internal error has occurred for the printer function.
Remedy	Perform a printer reset to try to initialize the function again. If this error persists, contact your local authorized Canon dealer.