Service Call Message
If a malfunction occurs and the machine cannot operate normally, a screen prompting you to contact your local authorized Canon dealer is displayed.
If a screen such as the one above is displayed, contact your local authorized Canon dealer. (See "Contacting Your Local Authorized Canon Dealer.")
Contacting Your Local Authorized Canon Dealer
If a screen prompting you to contact your local authorized Canon dealer is displayed, follow the procedure described below.
1
Turn the main power OFF and then ON.
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IMPORTANT
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For instructions on turning ON and OFF the main power of the machine, see Quick Guide.
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2
If the operation still cannot be performed correctly, turn the main power switch OFF, remove the power plug from the outlet, and contact your local authorized Canon dealer.
 WARNING |
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Do not connect or disconnect the power cord with wet hands, as this may result in electrical shock.
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 CAUTION |
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Always grasp the power plug when disconnecting the power cord. Pulling on the power cord may expose or snap the core wire, or otherwise damage the power cord. If the power cord is damaged, this could cause current to leak, resulting in a fire or electrical shock.
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NOTE
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When you contact your local authorized Canon dealer, have the following information available:
Product name
Details of the malfunction
The error code displayed on the display
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